Warranty Information

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Reserva All Products

Dead on Arrival
Manufacturer's DOA period: N/A
Contact: Reserva
Tel. No.: 01491 845 282
Fax No.: N/A
Email:
Comments: We are sorry you are having issues with your Reserva product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.

Reserva deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.

Please contact them direct on 01491 845 282, email on or complete the troubleshooting on their website at http://www.support.onelan.com/faqs/troubleshooting. You will need the following information to hand

* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault

If Reserva advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.

*DOA*

Products are stress tested and packaging shock tested for 24 hours prior to leaving the warehouse however if a unit does arrive Dead on Arrival (DOA) then Onelan offer an Advance Replacement service for this. This is only available to customers in England, Scotland, Wales and Nothern Ireland. Customers must complete the steps below as detailed in the Standard Warranty.

Where the fault is confirmed before 11am on a working day a replacement will be shipped out on an overnight delivery (Not applicable for Rack Mount versions). Full contact details must be provided as Onelan will collect the faulty unit and the goods must be packed with the power supply ready for collection. Replacements may be refurbished units repaired to new specification. The warranty will be equivalent to the balance on the original faulty unit. Units will only be repaired where they are a Rack Mounted version.

**Standard Warranty**

Reserva have a standard 2 year back to factory Warranty which runs from the date of shipment.

A technical user should complete the troubleshooting online to ascertain the fault with the goods and they will be given and error code to email or phone through to the support team contacts provided. The technical team at Onelan will need to know the serial number and alongside the error code will decide whether the goods can be fixed onsite or not. They will issue an RMA number as necessary.

Warranty units are usually repaired within 5 working days.
If you have any questions or would like further advise, please feel free to

contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you.
In Warranty Support
Warranty Period N/A
Contact: Reserva
Tel. No. 01491 845 282
Fax No. N/A
Email
Manufacturers Website http://www.support.onelan.com/faqs/troubleshooting
Comments We are sorry you are having issues with your Reserva product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.

Reserva deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.

Please contact them direct on 01491 845 282, email on or complete the troubleshooting on their website at http://www.support.onelan.com/faqs/troubleshooting. You will need the following information to hand

* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault

If Reserva advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.

*DOA*

Products are stress tested and packaging shock tested for 24 hours prior to leaving the warehouse however if a unit does arrive Dead on Arrival (DOA) then Onelan offer an Advance Replacement service for this. This is only available to customers in England, Scotland, Wales and Nothern Ireland. Customers must complete the steps below as detailed in the Standard Warranty.

Where the fault is confirmed before 11am on a working day a replacement will be shipped out on an overnight delivery (Not applicable for Rack Mount versions). Full contact details must be provided as Onelan will collect the faulty unit and the goods must be packed with the power supply ready for collection. Replacements may be refurbished units repaired to new specification. The warranty will be equivalent to the balance on the original faulty unit. Units will only be repaired where they are a Rack Mounted version.

**Standard Warranty**

Reserva have a standard 2 year back to factory Warranty which runs from the date of shipment.

A technical user should complete the troubleshooting online to ascertain the fault with the goods and they will be given and error code to email or phone through to the support team contacts provided. The technical team at Onelan will need to know the serial number and alongside the error code will decide whether the goods can be fixed onsite or not. They will issue an RMA number as necessary.

Warranty units are usually repaired within 5 working days.
If you have any questions or would like further advise, please feel free to

contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you.

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