| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 10 Days from date of purchase |
| Contact: | Midwich |
| Tel. No.: | 01379 649333 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your AKG product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AKG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AKG they will be in touch with a resolution to your enquiry. Damaged In Transit For any units you receive where the box is in pristine condition and the unit inside is damaged please report this to Sound Technology on the below number. This must be reported to Sound Technology within 72 Hours of delivery. Sound Technology - 01462 480000 Sound Technology will then arrange a replacement with yourself and arrange for the damaged item to be collected. Please ensure the unit is collected with the original box, all manuals and accessories. If the original box is disposed of the claim for damage in transit will be void. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. |
| In Warranty Support | |
|---|---|
| Warranty Period | N/A |
| Contact: | Midwich |
| Tel. No. | 01379 649333 |
| Fax No. | 01379 652440 |
| Manufacturers Website | |
| Comments | We are sorry you are having issues with your AKG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AKG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AKG they will be in touch with a resolution to your enquiry. Warranty Periods as follows: AKG - 2 Years Any item that becomes faulty during its warranty period can be returned to Sound Technology for warranty repair. You will need to phone their office first and request a returns reference number before you send the item back. Once repaired under warranty, the item will be sent back to you, the dealer. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. |
