| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 14 Days From End User |
| Contact: | Repair Tech |
| Tel. No.: | 01926 818209 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Hannspree product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Repair Tech deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct for support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Hannspree advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Any product that is reported as faulty within 14 days of end user purchase is deemed dead on arrival (DOA) and will be replaced with a new item once normal RMA process is completed If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. |
| In Warranty Support | |
|---|---|
| Warranty Period | SEE WARRANTY NOTES |
| Contact: | Repair Tech |
| Tel. No. | 01926 818209 |
| Fax No. | |
| Manufacturers Website | http://88.96.225.226/hannspree/hannspree_rma.asp |
| Comments | We are sorry you are having issues with your Hannspree product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Repair Tech deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct for support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Hannspree advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Period: 3 Years - Monitors (Repair return) 1 Year - Tablets and wearables 2 Years - Touch Monitors If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. |
