| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 14 days |
| Contact: | Midwich Ltd |
| Tel. No.: | 01379 649 333 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Smart product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Smart. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number * S/n of the projector the lamp was fitted in Once our AfterCare Team (ACE) have contacted Smart they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. |
| In Warranty Support | |
|---|---|
| Warranty Period | SEE WARRANTY NOTES |
| Contact: | Midwich Ltd |
| Tel. No. | 01379 649 333 |
| Fax No. | |
| Manufacturers Website | |
| Comments | We are sorry you are having issues with your Smart product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Smart. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number * S/n of the projector the lamp was fitted in Once our AfterCare Team (ACE) have contacted Smart they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Please note SMART will test all lamps upon return, and if found to be outside the warranty terms they will be returned and you will be re invoiced. Warranty 3 months / 250 hours - whichever comes first |
