| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 30 Days |
| Contact: | Lumens |
| Tel. No.: | 00322-452-7600 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Lumens product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Lumens deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lumens advise they are unable to fix the fault they may issue a returns authorisation number which looks like MID-038. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist. |
| In Warranty Support | |
|---|---|
| Warranty Period | 60 Months |
| Contact: | Lumens |
| Tel. No. | 00322-452-7600 |
| Fax No. | |
| Manufacturers Website | http://www.lumens.com.tw |
| Comments | We are sorry you are having issues with your Lumens product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Lumens deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lumens advise they are unable to fix the fault they may issue a returns authorisation number which looks like MID-038. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist. |
