| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 8 Days DOA Period |
| Contact: | Centrex Ltd |
| Tel. No.: | 01670 320060 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Iiyama product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. In the first instance the customer calls our Helpdesk on 01926 819 189 whereby our Technical Team will try to troubleshoot issues. If this is not possible then the Team will forward the customer a Service Ticket for completion via email for the details of the screen to entered to enable us to raise a call. Iiyama deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01670 320060 For Large Format Displays over 42" or complete the Service Request Form on http://iiyama.com/gb_en/service-form/. You can also go to http://www.iiyama.com/gb_en/support/customer-service/ for further assistance. The call centre opening times are as below: Monday - Friday 9am to 5:30pm You will need the following information to hand when contacting Iiyama for support: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Iiyama advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods for Iiyama Products * Desktop LCD Products (17" - 40") - 3 Years on-site warranty * LCD Touchscreen Products - 3 Years pick up repair and return warranty * CCTV (Prolite C1911S) - 2 Years on-site warranty * Large Format Displays - 3 Years on-site warranty Iiyama will collect & replace with an equal age product. ONSITE SERVICE If you have a defect within 8 days of purchase (called DOA period) check your local Website or contact your Dealer/Supplier. For devices that are already in use longer than 8 days and within the warranty period we offer an extended on-site service. Your defective monitor will be picked up at the registered address during the warranty. Next, we provide, depending on the type of monitor, service on one of the following ways: You will receive immediately after taking your defective monitor a replacement, which you can keep. The replacement monitor remains your property. In exceptional cases and at most of the touch screen monitors and Large Format Display the defective unit will be repaired by our service and delivered usually within 8 days to you back. Iiyama reserves the rights to repair your monitor in our own workshop or over an authorized Service Partner. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. |
| In Warranty Support | |
|---|---|
| Warranty Period | SEE WARRANTY NOTES |
| Contact: | iiyama Customer Services |
| Tel. No. | 01670 320060 |
| Fax No. | |
| Manufacturers Website | |
| Comments | We are sorry you are having issues with your Iiyama product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. In the first instance the customer calls our Helpdesk on 01926 819 189 whereby our Technical Team will try to troubleshoot issues. If this is not possible then the Team will forward the customer a Service Ticket for completion via email for the details of the screen to entered to enable us to raise a call. Iiyama deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01670 320060 For Large Format Displays over 42" or complete the Service Request Form on http://iiyama.com/gb_en/service-form/. You can also go to http://www.iiyama.com/gb_en/support/customer-service/ for further assistance. The call centre opening times are as below: Monday - Friday 9am to 5:30pm You will need the following information to hand when contacting Iiyama for support: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Iiyama advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods for Iiyama Products * Desktop LCD Products (17" - 40") - 3 Years on-site warranty * LCD Touchscreen Products - 3 Years pick up repair and return warranty * CCTV (Prolite C1911S) - 2 Years on-site warranty * Large Format Displays - 3 Years on-site warranty Iiyama will collect & replace with an equal age product. ONSITE SERVICE If you have a defect within 8 days of purchase (called DOA period) check your local Website or contact your Dealer/Supplier. For devices that are already in use longer than 8 days and within the warranty period we offer an extended on-site service. Your defective monitor will be picked up at the registered address during the warranty. Next, we provide, depending on the type of monitor, service on one of the following ways: You will receive immediately after taking your defective monitor a replacement, which you can keep. The replacement monitor remains your property. In exceptional cases and at most of the touch screen monitors and Large Format Display the defective unit will be repaired by our service and delivered usually within 8 days to you back. Iiyama reserves the rights to repair your monitor in our own workshop or over an authorized Service Partner. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. |
