| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 28 Days from delivery to End User |
| Contact: | Midwich Ltd |
| Tel. No.: | 01379 649333 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Roomz product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Roomz. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Roomz they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. |
| In Warranty Support | |
|---|---|
| Warranty Period | N/A |
| Contact: | Roomz |
| Tel. No. | +49 211 5476 3299 |
| Fax No. | |
| Manufacturers Website | https://support.roomz.io |
| Comments | We are sorry you are having issues with your Roomz product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Roomz deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or Log On to their Roomz Portal on their website. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Roomz will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist |
