| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 28 Days From Installation Date At End User |
| Contact: | Midwich ACE Team |
| Tel. No.: | 01379 649 333 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Casio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Casio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist. |
| In Warranty Support | |
|---|---|
| Warranty Period | SEE WARRANTY NOTES |
| Contact: | Casio Customer Service |
| Tel. No. | 0208 452 7253 |
| Fax No. | |
| Manufacturers Website | |
| Comments | Please contact Casio Customer Services who will be happy to help you. *************WARRANTY DETAILS FOR PROJECTORS SOLD BEFORE 01/01/2012************** Standard = 3 years or 6,000 hours whichever comes first on all components Leisure = Standard warranty + 3 year or 10,000 hour light source warranty Education = Standard warranty + 5 year or 10,000 hour light source warranty *************WARRANTY DETAILS FOR PROJECTORS SOLD AFTER 01/01/2012************** Standard = 5 years or 10,000 hours whichever comes first on the entire projector including light source 24-7 use is 1 year or 10,000 hours |
