| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | NA - Refer to Warranty Notes |
| Contact: | Midwich Ltd |
| Tel. No.: | 01379 649333 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Elite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Elite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number (you will find this on a sticker on the box or on the back of the housing unit on the screen) * Article number ( find the article number on the same label as the serial number) * Fault Details * Order Number * Photos or a video of the fault * Pictures of the fully extended screen with housing from the front view with and without projection. For partial photos, please attach a size measure, for example a folding rule Once our AfterCare Team (ACE) have contacted Elite they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. |
| In Warranty Support | |
|---|---|
| Warranty Period | 24 Months |
| Contact: | Midwich Ltd |
| Tel. No. | 01379 649333 |
| Fax No. | |
| Manufacturers Website | |
| Comments | We are sorry you are having issues with your Elite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Elite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number (you will find this on a sticker on the box or on the back of the housing unit on the screen) * Article number ( find the article number on the same label as the serial number) * Fault Details * Order Number * Photos or a video of the fault * Pictures of the fully extended screen with housing from the front view with and without projection. For partial photos, please attach a size measure, for example a folding rule Once our AfterCare Team (ACE) have contacted Elite they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. |
