| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 28 Days From End User |
| Contact: | Maxell |
| Tel. No.: | |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Maxell Projector product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Maxell deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Date of Purchase If Maxell advise they are unable to fix the fault they will issue a returns authorisation number. The End User must de-install the projector and ensure it is packaged in the original packaging with all accessories. The faulty projector will then be collected and swapped with a replacement projector at the same time. The Warranty will be unchanged and be for 3 Years or longer if an extension has been purchased. Log a call out for an engineer to visit on-site, if it goes faulty within the first month then the projector is replaced with a new one, if it is over 30 days then the projector will be swapped out with a refurbished unit. For Warranty Swap Outs the projector must be packaged suitably for transit. The faulty projector will then be collected and swapped with a replacement projector at the same time. You will need to log the call as per the DOA process on the Equinox website. A repair for all warranty projectors can be offered if required. For customers in Eire or Northern Ireland - Please contact Equinox Ireland on +353 1629 6079 who will assist with your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. |
| In Warranty Support | |
|---|---|
| Warranty Period | 36 Months |
| Contact: | Equinox |
| Tel. No. | |
| Fax No. | |
| Manufacturers Website | https://hitachi.equinox.co.uk/(S(rfhqoeg3wrdyshdvsmynf5x1))/Default.aspx |
| Comments | We are sorry you are having issues with your Hitachi Projector product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please place a service call online on http://www.equinox.co.uk/hitachi stating this is a DOA Swap. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Date of Purchase If Equinox advise they are unable to fix the fault they will issue a returns authorisation number. The End User must de-install the projector and ensure it is packaged in the original packaging with all accessories. The faulty projector will then be collected and swapped with a replacement projector at the same time. The Warranty will be unchanged and be for 3 Years or longer if an extension has been purchased. Log a call out for an engineer to visit on-site, if it goes faulty within the first month then the projector is replaced with a new one, if it is over 30 days then the projector will be swapped out with a refurbished unit. For Warranty Swap Outs the projector must be packaged suitably for transit. The faulty projector will then be collected and swapped with a replacement projector at the same time. You will need to log the call as per the DOA process on the Equinox website. A repair for all warranty projectors can be offered if required. For customers in Eire or Northern Ireland - Please contact Equinox Ireland on +353 1629 6079 who will assist with your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. |
