| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 28 Days from Date of Purchase |
| Contact: | Midwich Ltd |
| Tel. No.: | 01379 649333 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Olympus product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Olympus. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Olympus they will be in touch with a resolution to your query. All products should be returned complete with the original box and packaging and all accessories. Where this is not followed the product may be refused with no credit issued. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. |
| In Warranty Support | |
|---|---|
| Warranty Period | 24 Months |
| Contact: | Olympus Customer Support |
| Tel. No. | 0800 111 4888 |
| Fax No. | 01923 243 351 |
| Manufacturers Website | http://www.olympus.co.uk |
| Comments | We are sorry you are having issues with your Olympus product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Olympus deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Olympus advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. |
