| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 2 Weeks |
| Contact: | Sennheiser |
| Tel. No.: | 0333 240 8185 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Sennheiser product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Sennheiser deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact Sennheiser direct if the failure is within 30 days of purchase from Midwich. Sennheiser offer a collect and replacement service. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Sennheiser will be able to issue a return and provide a replacement if required. Sennheiser sales will issue a replacement product and ship direct to the customer/site Sennheiser will also collect the unit from the customer/site If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist |
| In Warranty Support | |
|---|---|
| Warranty Period | 24 Months |
| Contact: | Sennheiser |
| Tel. No. | 0333 240 8185 |
| Fax No. | |
| Manufacturers Website | http://en-uk.sennheiser.com/service-support-professional-repair |
| Comments | We are sorry you are having issues with your Sennheiser product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. If the failure is after the 30 day period all warranty repairs are directed to Sennheiser's online repair system. Sennheiser deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please follow the repair steps on the website for an RMA to be produced. If you have require any help or advise please contact Sennheiser on 03333 240 8185. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Sennheiser will be able to issue a return and provide a replacement if required. Sennheiser offer a repair service. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist |
