Manufacturers DOA and Warranty Internal Policy Guidelines - Full Listing

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Manufacturers DOA and Warranty Internal Policy Guidelines : 2019-10-15

AG NEOVO
MONITORS
Terms First Contact Phone Email Website Fax
DOA Info 8 days  Midwich Ltd  01379 649 333  ace@midwich.com  http://www.agneovo.com/uk/content/customer_service.asp   
Warranty Info 36 Months AG Neovo +31 10 442-5737 service.nl@agneovo.com  
DOA Notes We are sorry you are having issues with your AG Neovo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AG Neovo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AG Neovo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.agneovo.com/uk/content/customer_service.asp
Warranty Notes We are sorry you are having issues with your AG Neovo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AG Neovo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AG Neovo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.agneovo.com/uk/content/customer_service.asp
AKG
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 10 Days from date of purchase  Midwich  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich 01379 649333 ace@Midwich.com   01379 652440
DOA Notes We are sorry you are having issues with your AKG product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AKG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AKG they will be in touch with a resolution to your enquiry. Damaged In Transit For any units you receive where the box is in pristine condition and the unit inside is damaged please report this to Sound Technology on the below number. This must be reported to Sound Technology within 72 Hours of delivery. Sound Technology - 01462 480000 Sound Technology will then arrange a replacement with yourself and arrange for the damaged item to be collected. Please ensure the unit is collected with the original box, all manuals and accessories. If the original box is disposed of the claim for damage in transit will be void. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your AKG product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AKG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AKG they will be in touch with a resolution to your enquiry. Damaged In Transit For any units you receive where the box is in pristine condition and the unit inside is damaged please report this to Sound Technology on the below number. This must be reported to Sound Technology within 72 Hours of delivery. Sound Technology - 01462 480000 Sound Technology will then arrange a replacement with yourself and arrange for the damaged item to be collected. Please ensure the unit is collected with the original box, all manuals and accessories. If the original box is disposed of the claim for damage in transit will be void. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
AMX
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days   Midwich Ltd  08719 770771  Amxsupport@midwich.com     
Warranty Info 36 Months See Warranty Notes 08719 770771 Amxsupport@midwich.com  
DOA Notes We are sorry you are having issues with your AMX product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich Mi support team who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AMX. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details/ Any troubleshooting attempted * Order Number Once our Misupport team have contacted AMX they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our Misupport team on 08719 770771 / amxsupport@midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your AMX product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich Mi support team who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AMX. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details/ Any troubleshooting attempted * Order Number Once our Misupport team have contacted AMX they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our Misupport team on 08719 770771 / amxsupport@midwich.com who will be happy to assist.
APART
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your APart product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to APart. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Apart they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your APart product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to APart. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Apart they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
ATEN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days   Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 36 Months Midwich Ltd 01379 649 333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Aten product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aten. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Aten they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Aten product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aten. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Aten they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
AV LINK
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 12 Months  Midwich Ltd  01379 649333  Ace@Midwich.com      
Warranty Info 12 Months Midwich Ltd 01379 649333 Ace@midwich.com  
DOA Notes We are sorry you are having issues with your AV Link product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AV Link. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AV Link they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your AV Link product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AV Link. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AV Link they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
AV STUMPFL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days   Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your AV Stumpfl product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AV Stumpfl. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AV Stumpfl they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your AV Stumpfl product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AV Stumpfl. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AV Stumpfl they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
ADASTRA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 12 Months  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Adastra product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Adastra. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Adastra they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Adastra product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Adastra. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Adastra they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
AIRCHARGE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 6 Months  Midwich  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich 01379 649333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Aircharge product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aircharge. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Aircharge they will be in touch with a resolution to your enquiry If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Aircharge product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aircharge. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Aircharge they will be in touch with a resolution to your enquiry If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ALLEN AND HEATH
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Allen & Heath product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Allen & Heath. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Allen & Heath they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Allen & Heath product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Allen & Heath. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Allen & Heath they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
AMPETRONIC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Ampetronic  01636 610062  sales@ampetronic.com     
Warranty Info SEE WARRANTY NOTES Ampetronic 01636 610062 sales@ampetronic.co  
DOA Notes We are sorry you are having issues with your Ampetronic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Ampetronic deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Proof of purchase The Warranty for these goods run between 6 months and 5 years. Please note the below are NOT covered by the 5 year warranty: Batteries fitted to the ILD15BB - 1 Year Warranty Accessories not manufactured by Ampetronic inc microphones & external Power supplies - 1 Year Warranty Headphones for ILR3 - 3 Year Warranty Please contact the After Care (ACE) team on 01379 649333 if you are unsure of the Warranty period on your product. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Ampetronic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Ampetronic deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Proof of purchase The Warranty for these goods run between 6 months and 5 years. Please note the below are NOT covered by the 5 year warranty: Batteries fitted to the ILD15BB - 1 Year Warranty Accessories not manufactured by Ampetronic inc microphones & external Power supplies - 1 Year Warranty Headphones for ILR3 - 3 Year Warranty Please contact the After Care (ACE) team on 01379 649333 if you are unsure of the Warranty period on your product. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
ANALOG WAY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 36 Months Analogway 0033 1 64471603 techsupport@analogway.com  
DOA Notes We are sorry you are having issues with your Analog Way product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Analog Way Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Analog Way they will be in touch with a resolution to your enquiry If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Analog Way product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Analog Way Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Analog Way they will be in touch with a resolution to your enquiry If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
AQUALITE WEATHERPROOF DISPLAYS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  Aqualite Weatherproof Displays  0207 5866374       
Warranty Info 12 Months Aqualite Weatherproof Displays 0207 5866374  
DOA Notes We are sorry you are having issues with your Aqualite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Aqualite deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0207 5866374. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Aqualite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Aqualite deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0207 5866374. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ATEIS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Ateis product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ateis. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ateis they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Ateis product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ateis. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ateis they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
ATLONA TECHNOLOGIES
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days From End User  Atlona Technologies  + 41 43 508 43 21    https://support.atlona.com/hc/en-us/requests/new   
Warranty Info SEE WARRANTY NOTES Midwich Ltd + 41 43 508 43 21  
DOA Notes We are sorry you are having issues with your Atlona product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Atlona deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +41 43 508 43 21 or on https://support.atlona.com/hc/en-us/requests/new to create a support ticket for suspected faulty goods. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Atlona advise they are unable to fix the fault they will issue a returns authorisation number which looks like #54356. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods (from date of purchase) 10 Years – New Hardware / Electronics purchased from / after 1st June 2013 3 Years – New Hardware / Electronics purchased before 1st June 2013 Lifetime Warranty – All Cable Products 3 Years – B Stock Refurbished Hardware and Electronics purchased from / after 1st June ** Goods must be returned complete in their original packaging for transit. ** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: https://support.atlona.com/hc/en-us/requests/new
Warranty Notes We are sorry you are having issues with your Atlona product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Atlona deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +41 43 508 43 21 or on https://support.atlona.com/hc/en-us/requests/new to create a support ticket for suspected faulty goods. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Atlona advise they are unable to fix the fault they will issue a returns authorisation number which looks like #54356. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods (from date of purchase) 10 Years – New Hardware / Electronics purchased from / after 1st June 2013 3 Years – New Hardware / Electronics purchased before 1st June 2013 Lifetime Warranty – All Cable Products 3 Years – B Stock Refurbished Hardware and Electronics purchased from / after 1st June ** Goods must be returned complete in their original packaging for transit. ** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: https://support.atlona.com/hc/en-us/requests/new
AUDIO-TECHNICA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Audio Technica product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Audio Technica. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Audio Technica they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Audio Technica product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Audio Technica. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Audio Technica they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
B-TECH
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 12 Months  Midwich  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES B-Tech 0844 800 0445 sales@btechavmounts.co.uk  
DOA Notes We are sorry you are having issues with your B-Tech product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to B-Tech. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted B-Tech they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your B-Tech product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to B-Tech. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted B-Tech they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
BSS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 10 Days from date of purchase  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your BSS product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to BSS. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted BSS they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your BSS product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to BSS. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted BSS they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
BALANCE BOX
ALL
Terms First Contact Phone Email Website Fax
DOA Info 14 Days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Balance Box product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Balance Box. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Balance Box they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Balance Box product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Balance Box. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Balance Box they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
BALDWIN-BOXALL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A Please see Warranty Details  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Baldwin Boxall 01379 649 333 Customer.Services@Midwich.com  
DOA Notes We are sorry you are having issues with your Baldwin Boxall product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Baldwin Boxall. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Baldwin Boxall they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Baldwin Boxall product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Baldwin Boxall. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Baldwin Boxall they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
BARCO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 DAYS / 150 HOURS RUNTIME  BM&E Helpdesk  0808 234 8122    www.barco.com/support   
Warranty Info SEE WARRANTY NOTES 0808 234 8122  
DOA Notes We are sorry you are having issues with your Barco product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Barco deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: www.barco.com/support
Warranty Notes We are sorry you are having issues with your Barco product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Barco deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: www.barco.com/support
BENQ
PROJECTORS & LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  BenQ  020 7216 0039    https://www.benq.com/en-me/support/registration-warranty/warranty-information/projector.html   
Warranty Info SEE WARRANTY NOTES BenQ 020 7216 0039  
DOA Notes We are sorry you are having issues with your BenQ product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. BenQ deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or https://www.benq.eu/en-uk/support/contact-us/email-us.html. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If BenQ advise they are unable to fix the fault they will issue a returns authorisation number which looks like F05443. Once provided BenQ will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.benq.com/en-me/support/registration-warranty/warranty-information/projector.html
Warranty Notes We are sorry you are having issues with your BenQ product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. BenQ deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or https://www.benq.eu/en-uk/support/contact-us/email-us.html. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If BenQ advise they are unable to fix the fault they will issue a returns authorisation number which looks like F05443. Once provided BenQ will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.benq.com/en-me/support/registration-warranty/warranty-information/projector.html
BLACKMAGIC DESIGN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Black Magic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Black Magic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Black Magic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Black Magic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Black Magic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Black Magic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
BOSCH
AUDIO PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Ltd  01379 649333  Ace@Midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 Ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Bosch product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Bosch product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
SECURITY PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd ace@midwich.com   01379 649333
DOA Notes We are sorry you are having issues with your Bosch product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Bosch product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
BRIGHTSIGN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich  01379 649333  ace@midwich.com     
Warranty Info 24 Months Brightsign 01379 649333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Brightsign product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Brightsign. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Brightsign they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Brightsign product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Brightsign. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Brightsign they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
BROTHER
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Brother  0333 777 4444  RMARequests@brother-uk.com  https://www.brother.co.uk/support/contact-us   
Warranty Info 12 Months Brother Service Centre 0333 777 4444 RMARequests@brother-uk.com  
DOA Notes We are sorry you are having issues with your Brother product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Brother deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0333 777 4444. You will need the following information to hand. * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Brother advise they are unable to fix the fault they will issue a returns authorisation number which looks like 6002746259. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: https://www.brother.co.uk/support/contact-us
Warranty Notes We are sorry you are having issues with your Brother product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Brother deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0333 777 4444. You will need the following information to hand. * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Brother advise they are unable to fix the fault they will issue a returns authorisation number which looks like 6002746259. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: https://www.brother.co.uk/support/contact-us
CIE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your CIE product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to CIE. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted CIE they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your CIE product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to CIE. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted CIE they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
CMS ERGO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 6 Months  Midwich  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich 01379 649333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your CMS Ergo product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to CMS Ergo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted CMS Ergo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your CMS Ergo product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to CMS Ergo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted CMS Ergo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
CROWN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 10 Days from date of purchase  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Crown product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Crown. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Crown they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Crown product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Crown. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Crown they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
CABLES DIRECT
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Cables Direct  01773 514514  sales@cablesdirect.co.uk  https://www.cablesdirect.co.uk/returns-information-i18   
Warranty Info 12 Months Cables Direct 01773 514514  
DOA Notes We are sorry you are having issues with your Cables Direct product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Cables Direct deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or complete the contact us form on the website on http://www.cablesdirect.co.uk/Contact. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.cablesdirect.co.uk/returns-information-i18
Warranty Notes We are sorry you are having issues with your Cables Direct product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Cables Direct deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or complete the contact us form on the website on http://www.cablesdirect.co.uk/Contact. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.cablesdirect.co.uk/returns-information-i18
CALIBRE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info No DOA Period  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 12 Months Calibre 01379 649 333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Calibre UK product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Calibre UK. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Calibre UK they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Calibre UK product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Calibre UK. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Calibre UK they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
CANON
MISSING ITEMS
Terms First Contact Phone Email Website Fax
DOA Info   Canon Technical Support  01869 331741    http://www.canon.co.uk   
Warranty Info SEE WARRANTY NOTES 01869 331741  
DOA Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01869 331741. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.canon.co.uk
Warranty Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01869 331741. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.canon.co.uk
LAMPS ONLY
Terms First Contact Phone Email Website Fax
DOA Info None  Midwich  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich 01379 649333 customer.services@midwich.com   01379 649440
DOA Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Canon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Canon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes Online Return Application Available.
We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Canon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Canon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ALL PRODUCTS (EXCEPT LAMPS, DOCUMENT SCANNERS AND MISSING ITEMS)
Terms First Contact Phone Email Website Fax
DOA Info 28 days (Canon Consumer Imaging is 30 days)  Canon  0207 660 0186    http://www.canon.co.uk   
Warranty Info SEE WARRANTY NOTES Canon 0207 660 0186  
DOA Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. Or fill out form online https://www.canon.co.uk/support/consumer_products/contact_support/ You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.canon.co.uk
Warranty Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. Or fill out form online https://www.canon.co.uk/support/consumer_products/contact_support/ You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.canon.co.uk
PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info   Canon  0207 6600186       
Warranty Info 36 Months Canon 0207 6600186  
DOA Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0207 6600186. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0207 6600186. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
DOCUMENT SCANNERS
Terms First Contact Phone Email Website Fax
DOA Info 14 days  Canon  +44 (0)207 660 0186       
Warranty Info SEE WARRANTY NOTES Canon +44 (0)207 660 0186  
DOA Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +44 (0)207 660 0186. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Canon advise they are unable to fix the fault they will issue a returns authorisation number will be provided by Canon. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +44 (0)207 660 0186. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Canon advise they are unable to fix the fault they will issue a returns authorisation number will be provided by Canon. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
WIDE FORMAT PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A    0870 240 5134       
Warranty Info SEE WARRANTY NOTES Canon 0870 240 5134  
DOA Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0870 240 5134. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0870 240 5134. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
CASIO
MOBILE TECHNOLOGY DIVISION ONLY
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From End User  Casio  Adrian Ward 0208 208 9570  MTDOrders@casio.co.uk     
Warranty Info 12 Months Casio Adrian Ward 0208 208 9570 MTDOrders@casio.co.uk  
DOA Notes We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Casio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0208 208 9570. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Casio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0208 208 9570. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
ALL PRODUCTS (EXCLUDING PROJECTORS AND MOBILE)
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Casio  020 8452 7253    casio.co.uk   
Warranty Info 24 Months Casio Technical Support 020 8452 7253  
DOA Notes We are sorry you are having issues with your Casio product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Casio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Casio will be able to issue a return and provide a replacement if required. Please be aware that all accessories must be returned. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: casio.co.uk
Warranty Notes We are sorry you are having issues with your Casio product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Casio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Casio will be able to issue a return and provide a replacement if required. Please be aware that all accessories must be returned. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: casio.co.uk
PROJECTORS ONLY
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From Installation Date At End User  Midwich ACE Team  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Casio Customer Service 0208 452 7253  
DOA Notes We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Casio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Casio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Casio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Casio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CELLO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days from receipt by end user  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Cello product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cello. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cello they will be in touch with a resolution to your enquiry. All screens must be returned securely in original packaging with all standard accessories otherwise the return may be rejected. Please be aware that Cello products are only for use in a consumer environment. They are not to be used commercially and no support will be offered for units used commercially. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Cello product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cello. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cello they will be in touch with a resolution to your enquiry. All screens must be returned securely in original packaging with all standard accessories otherwise the return may be rejected. Please be aware that Cello products are only for use in a consumer environment. They are not to be used commercially and no support will be offered for units used commercially. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
CHIEF
WALL MOUNTS
Terms First Contact Phone Email Website Fax
DOA Info None - Warranty Only  Chief  +31 495 580 840  av.emea.sales@legrand.com  https://www.legrandav.com/en/policies/warranty_information   
Warranty Info SEE WARRANTY NOTES Chief +31 495 580 840 av.emea.sales@legrand.com  
DOA Notes We are sorry you are having issues with your Chief product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Chief deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.legrandav.com/en/policies/warranty_information
Warranty Notes We are sorry you are having issues with your Chief product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Chief deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.legrandav.com/en/policies/warranty_information
CLEVER LITTLE BOX
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Clever Little Box product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Clever Little Box. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Clever Little Box they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Clever Little Box product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Clever Little Box. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Clever Little Box they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
CLOCK AUDIO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Clock Audio product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Clock Audio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Clock Audio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Clock Audio product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Clock Audio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Clock Audio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
CLOUD ELECTRONICS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 60 Months Midwich ACE Team 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Cloud product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cloud. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cloud they will be in touch with a resolution to your enquiry. Repairs take approx. 4 working weeks from receipt with the Vendor. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Cloud product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cloud. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cloud they will be in touch with a resolution to your enquiry. Repairs take approx. 4 working weeks from receipt with the Vendor. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
COMMUNICATION TECHNOLOGY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Communication Technology product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Communication Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Communication Technology they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Communication Technology product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Communication Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Communication Technology they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
CROSSLEE
ALL PRODUCTS (HOSTESS)
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Hostess  01422 203963  general@crosslee.co.uk  https://www.hostess.co.uk/terms-and-conditions/    
Warranty Info 12 Months Hostess 01422 203963 general@crosslee.co.uk  
DOA Notes We are sorry you are having issues with your Crosslee product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Crosslee deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.hostess.co.uk/terms-and-conditions/
Warranty Notes We are sorry you are having issues with your Crosslee product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Crosslee deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.hostess.co.uk/terms-and-conditions/
DNH
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  DNH  01908 275 000  sales@dnh.co.uk     
Warranty Info 24 Months DNH 01908 275 000 sales@dnh.co.uk  
DOA Notes We are sorry you are having issues with your DNH product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. DNH deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your DNH product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. DNH deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
DA LITE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 days from end user  Da Lite  +31 495 580 840  av.emea.sales@legrand.com  https://www.legrandav.com/policies/warranty_information   
Warranty Info SEE WARRANTY NOTES Da Lite +31 495 580 840 av.emea.sales@legrand.com  
DOA Notes We are sorry you are having issues with your Da-Lite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Da Lite deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Product Model Number * Serial Number * Fault Details * Order Number If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.legrandav.com/policies/warranty_information
Warranty Notes We are sorry you are having issues with your Da-Lite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Da Lite deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Product Model Number * Serial Number * Fault Details * Order Number If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.legrandav.com/policies/warranty_information
DATAPATH
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Datapath    support@datapath.co.uk  https://www.datapath.co.uk/policies/warranty-statement   
Warranty Info 36 Months Datapath support@datapath.co.uk  
DOA Notes We are sorry you are having issues with your Datapath product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Datapath deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. https://www.datapath.co.uk/policies/rma-returns-policy Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.datapath.co.uk/policies/warranty-statement
Warranty Notes We are sorry you are having issues with your Datapath product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Datapath deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. https://www.datapath.co.uk/policies/rma-returns-policy Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.datapath.co.uk/policies/warranty-statement
DENON PROFESSIONAL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days from end user  Midwich Customer Services  01379 649 333  ace@midwich.com     
Warranty Info 24 Months Midwich Customer Services 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Denon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Denon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Denon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Denon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Denon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Denon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
DISPLAYLITE
OPTICAL IMAGING TECHNOLOGY
Terms First Contact Phone Email Website Fax
DOA Info 7 days from end user  Midwich  01379 649333  ace@midwich.com  https://www.displaylite.co.uk/request-a-repair/   
Warranty Info 36 Months Displaylite 01480 455114 support@displaylite.co.uk  
DOA Notes We are sorry you are having issues with your Displaylite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Displaylite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Displaylite they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: https://www.displaylite.co.uk/request-a-repair/
Warranty Notes We are sorry you are having issues with your Displaylite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Displaylite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Displaylite they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: https://www.displaylite.co.uk/request-a-repair/
DRAPER GROUP LTD
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 DAYS  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649 333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Draper product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Draper. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Draper they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Draper product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Draper. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Draper they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
EIZO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Eizo    uksupport@eizo.com  https://www.eizo.co.uk/support-service/repair-service/warranty-contact-form/   
Warranty Info 60 Months Eizo uksupport@eizo.com  
DOA Notes We are sorry you are having issues with your Eizo product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Eizo deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Eizo advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.eizo.co.uk/support-service/repair-service/warranty-contact-form/
Warranty Notes We are sorry you are having issues with your Eizo product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Eizo deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Eizo advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.eizo.co.uk/support-service/repair-service/warranty-contact-form/
ELATEC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days from date of purchase  ID Card Centre  01604 422422  sales@idcardcentre.co.uk  https://www.idcardcentre.co.uk/Delivery-and-Returns   
Warranty Info SEE WARRANTY NOTES ID Card Centre 01604 422422 sales@idcardcentre.co.uk  
DOA Notes We are sorry you are having issues with your Elatec product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. ID Card Centre deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If ID Card Centre advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. A 20% Re-Stocking Fee will be charged for all returns that are No Fault Found. All products must be returned complete with the original packaging and all manuals, discs, cables and other accessories. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: https://www.idcardcentre.co.uk/Delivery-and-Returns
Warranty Notes We are sorry you are having issues with your Elatec product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. ID Card Centre deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If ID Card Centre advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. A 20% Re-Stocking Fee will be charged for all returns that are No Fault Found. All products must be returned complete with the original packaging and all manuals, discs, cables and other accessories. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: https://www.idcardcentre.co.uk/Delivery-and-Returns
ELECTRO-VOICE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Electro-Voice product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Electro-Voice product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
ELITE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info NA - Refer to Warranty Notes   Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Elite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Elite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number (you will find this on a sticker on the box or on the back of the housing unit on the screen) * Article number ( find the article number on the same label as the serial number) * Fault Details * Order Number * Photos or a video of the fault * Pictures of the fully extended screen with housing from the front view with and without projection. For partial photos, please attach a size measure, for example a folding rule Once our AfterCare Team (ACE) have contacted Elite they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Elite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Elite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number (you will find this on a sticker on the box or on the back of the housing unit on the screen) * Article number ( find the article number on the same label as the serial number) * Fault Details * Order Number * Photos or a video of the fault * Pictures of the fully extended screen with housing from the front view with and without projection. For partial photos, please attach a size measure, for example a folding rule Once our AfterCare Team (ACE) have contacted Elite they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
ELMO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From End User  Elmo/Equinox Maintenance Limited  01684 290000  service@equinox.co.uk     
Warranty Info 60 Months Elmo http://www.elmoeurope.com/en/html/download/index.php  
DOA Notes We are sorry you are having issues with your Elmo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01684 290000 or you can email them on service@equinox.co.uk. Equinox deal on behalf of Elmo for all their returns. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Elmo advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Elmo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01684 290000 or you can email them on service@equinox.co.uk. Equinox deal on behalf of Elmo for all their returns. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Elmo advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ELO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your ELO product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ELO. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ELO they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your ELO product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ELO. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ELO they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
ENCLOSURE SYSTEMS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Enclosure Systems  0191 418 1155  custservices@canford.co.uk    0191 418 1156 
Warranty Info 24 Months Enclosure Systems 0191 418 1155 custservices@canford.co.uk   0191 418 1156
DOA Notes We are sorry you are having issues with your Enclosure Systems product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Enclosure Systems deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. The Customer Services Helpline is open on Monday to Friday from 9am until 5:30pm. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Enclosure Systems advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If product is DOA, have to notify Enclosure Systems within 7 days from delivery/install. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Enclosure Systems product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Enclosure Systems deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. The Customer Services Helpline is open on Monday to Friday from 9am until 5:30pm. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Enclosure Systems advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If product is DOA, have to notify Enclosure Systems within 7 days from delivery/install. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
EPSON
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info Not Known  Epson Technical Support  0871 423 7766    http://www.epson.co.uk   
Warranty Info SEE WARRANTY NOTES Epson Technical Support 0871 423 7766  
DOA Notes We are sorry you are having issues with your Epson product purchased. In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Epson deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0871 4237766 to troubleshoot and obtain manufacturers authorisation for return. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Epson advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1012403012. Once provided Midwich will be able to issue a return and provide a replacement if required. You may not be issued a manufaturer's authorisation reference so please advise the aftercare team advisor when you call Midwich to arrange the return. Midwich cannot raise a return with authorisation from Epson. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.epson.co.uk
Warranty Notes We are sorry you are having issues with your Epson product purchased. In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Epson deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0871 4237766 to troubleshoot and obtain manufacturers authorisation for return. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Epson advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1012403012. Once provided Midwich will be able to issue a return and provide a replacement if required. You may not be issued a manufaturer's authorisation reference so please advise the aftercare team advisor when you call Midwich to arrange the return. Midwich cannot raise a return with authorisation from Epson. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.epson.co.uk
ALL PRODUCTS (EXCEPT LAMPS)
Terms First Contact Phone Email Website Fax
DOA Info 28 days from date of purchase  Epson Technical Support  0343 90 37766    http://www.epson.co.uk   
Warranty Info SEE WARRANTY NOTES Epson Technical Support 0343 90 37766  
DOA Notes We are sorry you are having issues with your Epson product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Epson deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct to troubleshoot and obtain manufacturers authorisation for return. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Epson advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1012403012 or EUL-160533915. Once provided Midwich will be able to issue a return and provide a replacement if required. Midwich cannot raise a return without authorisation from Epson. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.epson.co.uk
Warranty Notes We are sorry you are having issues with your Epson product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Epson deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct to troubleshoot and obtain manufacturers authorisation for return. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Epson advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1012403012 or EUL-160533915. Once provided Midwich will be able to issue a return and provide a replacement if required. Midwich cannot raise a return without authorisation from Epson. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.epson.co.uk
EUROSCREEN
ELECTRIC SCREENS
Terms First Contact Phone Email Website Fax
DOA Info 7 days from end user  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Euroscreen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Euroscreen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Euroscreen they will be in touch with a resolution to your enquiry. Euroscreen Products come with a 1 yr RTB (Return To Base) warranty. Damaged Screens If you find your Euroscreen Electric screen is damaged but the box is not damaged you will need to report this within 48 hours of delivery. Photos and details of the damage will be required to process your request. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Euroscreen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Euroscreen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Euroscreen they will be in touch with a resolution to your enquiry. Euroscreen Products come with a 1 yr RTB (Return To Base) warranty. Damaged Screens If you find your Euroscreen Electric screen is damaged but the box is not damaged you will need to report this within 48 hours of delivery. Photos and details of the damage will be required to process your request. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
MANUAL SCREENS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Euroscreen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Euroscreen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Euroscreen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Euroscreen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Euroscreen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Euroscreen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
FUJITSU
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days from Installation  Fujitsu  0203 949 3483    https://support.ts.fujitsu.com/Indexcontact.asp?OpenTab=servicedesk&lng=en   
Warranty Info SEE WARRANTY NOTES Invec 0203 949 3483  
DOA Notes We are sorry you are having issues with your Fujitsu product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Fujitsu deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Fujitsu will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://support.ts.fujitsu.com/Indexcontact.asp?OpenTab=servicedesk&lng=en
Warranty Notes We are sorry you are having issues with your Fujitsu product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Fujitsu deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Fujitsu will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://support.ts.fujitsu.com/Indexcontact.asp?OpenTab=servicedesk&lng=en
GEFEN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 days from end user  Midwich Ltd  01379 649333  ace@midwich.com  www.gefen.com   
Warranty Info 24 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Gefen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Gefen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Gefen they will be in touch with a resolution to your enquiry. Gefen Products come with a 2 year RTB (Return To Base) warranty. Gefen are not liable for any accessories returned with the product. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Manufacturer Website: www.gefen.com
Warranty Notes We are sorry you are having issues with your Gefen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Gefen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Gefen they will be in touch with a resolution to your enquiry. Gefen Products come with a 2 year RTB (Return To Base) warranty. Gefen are not liable for any accessories returned with the product. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Manufacturer Website: www.gefen.com
GLEN/DIMPLEX
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 days from Delivery  Midwich Ltd  01379 649333  Ace@Midwich.com   www.dimplex.co.uk.   
Warranty Info SEE WARRANTY NOTES Glen / Dimplex 0344 879 35 88  
DOA Notes We are sorry you are having issues with your Glen Dimplex product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Glen Dimplex. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Glen Dimplex they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: www.dimplex.co.uk.
Warranty Notes We are sorry you are having issues with your Glen Dimplex product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Glen Dimplex. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Glen Dimplex they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: www.dimplex.co.uk.
GOODMANS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Goodmans product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Goodmans. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Goodmans they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Goodmans product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Goodmans. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Goodmans they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
GYRATION
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 DAYS  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Gyration product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Gyration. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Gyration they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Gyration product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Gyration. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Gyration they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
HAMA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From End User  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 Ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Hama product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Hama. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hama they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Hama product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Hama. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hama they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
HANNSPREE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 Days From End User  Repair Tech  01926 818209  hannspree@repairtech.co.uk  http://88.96.225.226/hannspree/hannspree_rma.asp   
Warranty Info SEE WARRANTY NOTES Repair Tech 01926 818209 hannspree@repairtech.co.uk  
DOA Notes We are sorry you are having issues with your Hannspree product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Repair Tech deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct for support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Hannspree advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Any product that is reported as faulty within 14 days of end user purchase is deemed dead on arrival (DOA) and will be replaced with a new item once normal RMA process is completed If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://88.96.225.226/hannspree/hannspree_rma.asp
Warranty Notes We are sorry you are having issues with your Hannspree product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Repair Tech deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct for support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Hannspree advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Any product that is reported as faulty within 14 days of end user purchase is deemed dead on arrival (DOA) and will be replaced with a new item once normal RMA process is completed If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://88.96.225.226/hannspree/hannspree_rma.asp
HISENSE UK LTD
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from Purchase  Hisense  0345 610 4199  service@hisense.co.uk     
Warranty Info 24 Months Hisense 0345 610 4199 service@hisense.co.uk  
DOA Notes We are sorry you are having issues with your Hisense product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Hisense deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Hisense advise they are unable to fix the fault they will issue a returns authorisation number which looks like H1600118. Once provided Midwich will be able to issue a return and provide a replacement if required. Damaged In Transit For all Damaged In Transit products where the box is in pristine condition please contact the AfterCare Team who will be happy to assist you. Please ensure you have all the details as above to hand before calling in. Photographs of the box and unit will be required to process your request. Please ensure all returns are returned complete with all accessories and the original packaging. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Hisense product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Hisense deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Hisense advise they are unable to fix the fault they will issue a returns authorisation number which looks like H1600118. Once provided Midwich will be able to issue a return and provide a replacement if required. Damaged In Transit For all Damaged In Transit products where the box is in pristine condition please contact the AfterCare Team who will be happy to assist you. Please ensure you have all the details as above to hand before calling in. Photographs of the box and unit will be required to process your request. Please ensure all returns are returned complete with all accessories and the original packaging. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
HITACHI
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Equinox  01684 290000    http://www.equinox.co.uk/Hitachi/   
Warranty Info SEE WARRANTY NOTES Equinox 01684 290000  
DOA Notes We are sorry you are having issues with your Hitachi Lamp product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please complete the Replacement Lamp Claim form on the website on www.equinox.co.uk/hitachi. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Total Hours Used * Date of Purchase If Equinox advise they are unable to fix the fault they will issue a returns authorisation number. A warranty Lamp will then be issued Free Of Charge. Warranty Period *Education - 3 Years from date of purchase of the projector *Non Education - 6 Months from the date of purchase of the projector If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://www.equinox.co.uk/Hitachi/
Warranty Notes We are sorry you are having issues with your Hitachi Lamp product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please complete the Replacement Lamp Claim form on the website on www.equinox.co.uk/hitachi. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Total Hours Used * Date of Purchase If Equinox advise they are unable to fix the fault they will issue a returns authorisation number. A warranty Lamp will then be issued Free Of Charge. Warranty Period *Education - 3 Years from date of purchase of the projector *Non Education - 6 Months from the date of purchase of the projector If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://www.equinox.co.uk/Hitachi/
PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From End User  Equinox    www.equinox.co.uk/hitachi  https://hitachi.equinox.co.uk/(S(rfhqoeg3wrdyshdvsmynf5x1))/Default.aspx   
Warranty Info 36 Months Equinox www.equinox.co.uk/hitachi  
DOA Notes We are sorry you are having issues with your Hitachi Projector product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please place a service call online on www.equinox.co.uk/hitachi stating this is a DOA Swap. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Date of Purchase If Equinox advise they are unable to fix the fault they will issue a returns authorisation number. The End User must de-install the projector and ensure it is packaged in the original packaging with all accessories. The faulty projector will then be collected and swapped with a replacement projector at the same time. The Warranty will be unchanged and be for 3 Years or longer if an extension has been purchased. Log a call out for an engineer to visit on-site, if it goes faulty within the first month then the projector is replaced with a new one, if it is over 30 days then the projector will be swapped out with a refurbished unit. For Warranty Swap Outs the projector must be packaged suitably for transit. The faulty projector will then be collected and swapped with a replacement projector at the same time. You will need to log the call as per the DOA process on the Equinox website. A repair for all warranty projectors can be offered if required. For customers in Eire or Northern Ireland - Please contact Equinox Ireland on +353 1629 6079 who will assist with your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: https://hitachi.equinox.co.uk/(S(rfhqoeg3wrdyshdvsmynf5x1))/Default.aspx
Warranty Notes We are sorry you are having issues with your Hitachi Projector product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please place a service call online on www.equinox.co.uk/hitachi stating this is a DOA Swap. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Date of Purchase If Equinox advise they are unable to fix the fault they will issue a returns authorisation number. The End User must de-install the projector and ensure it is packaged in the original packaging with all accessories. The faulty projector will then be collected and swapped with a replacement projector at the same time. The Warranty will be unchanged and be for 3 Years or longer if an extension has been purchased. Log a call out for an engineer to visit on-site, if it goes faulty within the first month then the projector is replaced with a new one, if it is over 30 days then the projector will be swapped out with a refurbished unit. For Warranty Swap Outs the projector must be packaged suitably for transit. The faulty projector will then be collected and swapped with a replacement projector at the same time. You will need to log the call as per the DOA process on the Equinox website. A repair for all warranty projectors can be offered if required. For customers in Eire or Northern Ireland - Please contact Equinox Ireland on +353 1629 6079 who will assist with your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: https://hitachi.equinox.co.uk/(S(rfhqoeg3wrdyshdvsmynf5x1))/Default.aspx
HOOVER
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days   Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Hoover product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Hoover. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hoover they will be in touch with a resolution to your enquiry. Damages Within 28 Day’s If you / Enduser are to receive a damaged Hoover and the box is Undamaged you will need to contact Hoover direct with the following information. They will liaise with you on how they can help resolve your query. Hoover Limited - 0344 4995 599 Opening Hours Monday to Friday 8:30am - 5pm Saturday 9am - 5pm Sunday 10am - 4pm * Customer Name * Full Address with Postal Code * Customer Contact Number and Home Telephone Number * Product Model Number * Serial Number If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Hoover product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Hoover. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hoover they will be in touch with a resolution to your enquiry. Damages Within 28 Day’s If you / Enduser are to receive a damaged Hoover and the box is Undamaged you will need to contact Hoover direct with the following information. They will liaise with you on how they can help resolve your query. Hoover Limited - 0344 4995 599 Opening Hours Monday to Friday 8:30am - 5pm Saturday 9am - 5pm Sunday 10am - 4pm * Customer Name * Full Address with Postal Code * Customer Contact Number and Home Telephone Number * Product Model Number * Serial Number If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
ICE CABLE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your ICE Cable product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ICE Cable. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ICE Cable they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your ICE Cable product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ICE Cable. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ICE Cable they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
IDC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days from date of purchase  ID Card Centre  01604 422422  sales@idcardcentre.co.uk  https://www.idcardcentre.co.uk/Delivery-and-Returns   
Warranty Info SEE WARRANTY NOTES ID Card Centre 01604 422422 sales@idcardcentre.co.uk  
DOA Notes We are sorry you are having issues with your IDC product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. ID Card Centre deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If ID Card Centre advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. A 20% Re-Stocking Fee will be charged for all returns that are No Fault Found. All products must be returned complete with the original packaging and all manuals, discs, cables and other accessories. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: https://www.idcardcentre.co.uk/Delivery-and-Returns
Warranty Notes We are sorry you are having issues with your IDC product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. ID Card Centre deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If ID Card Centre advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. A 20% Re-Stocking Fee will be charged for all returns that are No Fault Found. All products must be returned complete with the original packaging and all manuals, discs, cables and other accessories. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: https://www.idcardcentre.co.uk/Delivery-and-Returns
INTERLINK
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Interlink product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Interlink. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Interlink they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Interlink product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Interlink. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Interlink they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
JBL PRO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 10 days from purchase  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your JBL Pro product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to JBL Pro. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted JBL Pro they will be in touch with a resolution to your enquiry. Damaged In Transit For any units you receive where the box is in pristine condition and the unit inside is damaged please report this to Sound Technology on the below number. This must be reported to Sound Technology within 72 Hours of delivery. Sound Technology - 01462 480000 Sound Technology will then arrange a replacement with yourself and arrange for the damaged item to be collected. Please ensure the unit is collected with the original box, all manuals and accessories. If the original box is disposed of the claim for damage in transit will be void. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your JBL Pro product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to JBL Pro. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted JBL Pro they will be in touch with a resolution to your enquiry. Damaged In Transit For any units you receive where the box is in pristine condition and the unit inside is damaged please report this to Sound Technology on the below number. This must be reported to Sound Technology within 72 Hours of delivery. Sound Technology - 01462 480000 Sound Technology will then arrange a replacement with yourself and arrange for the damaged item to be collected. Please ensure the unit is collected with the original box, all manuals and accessories. If the original box is disposed of the claim for damage in transit will be void. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
JVC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your JVC product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to JVC. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted JVC they will be in touch with a resolution to your enquiry. Please ensure all faulty goods are returned complete with all accessories and original packaging. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your JVC product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to JVC. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted JVC they will be in touch with a resolution to your enquiry. Please ensure all faulty goods are returned complete with all accessories and original packaging. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
KODAK ALARIS
SCANNERS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Kodak Scanner Helpdesk  0845 7573175    http://www.kodak.co.uk   
Warranty Info SEE WARRANTY NOTES Kodak Scanner Helpdesk 0845 757 3175  
DOA Notes We are sorry you are having issues with your Kodak product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Kodak deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0845 757 3175. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Only exception is I30s and I40s in which case you contact Sykes Call Centre on 0870 2405264.
Manufacturer Website: http://www.kodak.co.uk
Warranty Notes We are sorry you are having issues with your Kodak product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Kodak deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0845 757 3175. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Only exception is I30s and I40s in which case you contact Sykes Call Centre on 0870 2405264.
Manufacturer Website: http://www.kodak.co.uk
EVERYTHING EXCEPT SCANNERS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich Customer Services  01379 649 333  Ace@Midwich.com   http://www.kodak.co.uk   
Warranty Info 12 Months Kodak Help Desk 0870 243 0270   0131 458 6962
DOA Notes We are sorry you are having issues with your Kodak Alaris product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kodak Alaris Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kodak Alaris they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.kodak.co.uk
Warranty Notes We are sorry you are having issues with your Kodak Alaris product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kodak Alaris Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kodak Alaris they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.kodak.co.uk
KRAMER ELECTRONICS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your (Kramer product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kramer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kramer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your (Kramer product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kramer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kramer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
KYOCERA
HARDWARE (NON CONSUMABLES)
Terms First Contact Phone Email Website Fax
DOA Info Under 100 printed pages  Kyocera Document Solutions  0845 456 0456  supportdesk@duk.kyocera.com  http://www.kyocera.co.uk   
Warranty Info 24 Months Kyocera Document Solutions 0845 456 0456 supportdesk@duk.kyocera.com  
DOA Notes We are sorry you are having issues with your Kyocera product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Kyocera deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Kyocera will be able to issue a return and provide a replacement if required. Where possible end users should contact Kyocera for troubleshooting. Could you please ensure that you register your printer with Kyocera Document Solutions prior to reporting any faults. This can be done by visiting: www.kyocerasupport.co.uk/index/warranty/warranty_registration.html To report any faults, please call Kyocera on the above number, they will deal with any queries you may have. *** Please note Midwich can not deal with DOA requests, these must be passed through to Kyocera *** *** We cannot offer credit on Kyocera products, all returns MUST go through Kyocera for replacement or repair ***
Manufacturer Website: http://www.kyocera.co.uk
Warranty Notes We are sorry you are having issues with your Kyocera product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Kyocera deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Kyocera will be able to issue a return and provide a replacement if required. Where possible end users should contact Kyocera for troubleshooting. Could you please ensure that you register your printer with Kyocera Document Solutions prior to reporting any faults. This can be done by visiting: www.kyocerasupport.co.uk/index/warranty/warranty_registration.html To report any faults, please call Kyocera on the above number, they will deal with any queries you may have. *** Please note Midwich can not deal with DOA requests, these must be passed through to Kyocera *** *** We cannot offer credit on Kyocera products, all returns MUST go through Kyocera for replacement or repair ***
Manufacturer Website: http://www.kyocera.co.uk
CONSUMABLES ONLY
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich  01379 649 333  Ace@Midwich.com      
Warranty Info SEE WARRANTY NOTES Midwich 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Kyocera product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kyocera Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kyocera they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Kyocera product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kyocera Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kyocera they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
LG
COMMERCIAL SCREENS ONLY
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 24 Months LG Business Solutions Helpdesk UK: 0844 248 6655 Or Eire  
DOA Notes We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ALL EXCEPT COMMERCIAL SCREENS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days from end user  Midwich  01379 649 333  ace@midwich.com  ukmonitor@lge.com   
Warranty Info SEE WARRANTY NOTES LG Electronics 0844 847 1406  
DOA Notes We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: ukmonitor@lge.com
Warranty Notes We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: ukmonitor@lge.com
SPARES
Terms First Contact Phone Email Website Fax
DOA Info N/A  LG Electronics  0844 847 1402  ukspares@lge.com     
Warranty Info SEE WARRANTY NOTES LG Electronics 0844 847 1402 ukspares@lge.com  
DOA Notes Please contact LG Electronics, they will be happy to help you with any queries you may have.
Warranty Notes Please contact LG Electronics, they will be happy to help you with any queries you may have.
LAB GRUPPEN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Lab Grupen 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Lab Grupen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Lab Grupen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number * Proof of Purchase Once our AfterCare Team (ACE) have contacted Lab Grupen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Lab Grupen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Lab Grupen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number * Proof of Purchase Once our AfterCare Team (ACE) have contacted Lab Grupen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
LEXMARK
CONSUMABLES
Terms First Contact Phone Email Website Fax
DOA Info Not known  Midwich Customer Services  01379 649333  Ace@Midwich.com   http://www.lexmark.co.uk   
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Lexmark product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Lexmark. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Lexmark they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.lexmark.co.uk
Warranty Notes We are sorry you are having issues with your Lexmark product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Lexmark. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Lexmark they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.lexmark.co.uk
INKJET PRINTERS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich Customer Services  01379 649333  Ace@Midwich.com   http://www.lexmark.co.uk   
Warranty Info 12 Months Lexmark Helpdesk 02073 652496  
DOA Notes We are sorry you are having issues with your Lexmark product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Lexmark Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Lexmark they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.lexmark.co.uk
Warranty Notes We are sorry you are having issues with your Lexmark product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Lexmark Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Lexmark they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.lexmark.co.uk
LASER PRINTERS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Lexmark  08707 337100    http://www.lexmark.co.uk   
Warranty Info SEE WARRANTY NOTES Lexmark Helpdesk 08707 337100  
DOA Notes We are sorry you are having issues with your Lexmark product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Lexmark deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lexmark advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1-116137139957. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.lexmark.co.uk
Warranty Notes We are sorry you are having issues with your Lexmark product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Lexmark deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lexmark advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1-116137139957. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.lexmark.co.uk
LIFESIZE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  LifeSize  +1 512 347 9300    https://www.lifesize.com/en/support   
Warranty Info 12 Months LifeSize +1 512 347 9300  
DOA Notes We are sorry you are having issues with your Lifesize product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Lifesize deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or complete the contact us form on the website on https://www.lifesize.com/en/support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.lifesize.com/en/support
Warranty Notes We are sorry you are having issues with your Lifesize product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Lifesize deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or complete the contact us form on the website on https://www.lifesize.com/en/support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.lifesize.com/en/support
LINDY
CABLES
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Lindy  01642 754040  technical@lindy.co.uk    01642 754049 
Warranty Info SEE WARRANTY NOTES Lindy 01642 754040 technical@lindy.co.uk   01642 754049
DOA Notes We are sorry you are having issues with your Lindy product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lindy deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01642 754040, email on technical@lindy.co.uk or complete the RMA form on https://www.lindy.co.uk/return-product-i374. Technical support can also be obtained by visiting the Lindy forum at http://forum.lindy.co.uk/. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lindy advise they are unable to fix the fault they will issue a returns authorisation number which looks like AH104-206371003. If unit is tested and confirmed faulty within DOA this is entitled to a full refund or replacement. Once provided Midwich will be able to issue a return and provide a replacement if required. Items returned must be complete with manuals, components and all software supplied. Goods that are tested and confirmed no fault found will be returned to the customer. If goods are incomplete these must be reported within 3 days of receipt of goods. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Lindy product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lindy deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01642 754040, email on technical@lindy.co.uk or complete the RMA form on https://www.lindy.co.uk/return-product-i374. Technical support can also be obtained by visiting the Lindy forum at http://forum.lindy.co.uk/. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lindy advise they are unable to fix the fault they will issue a returns authorisation number which looks like AH104-206371003. If unit is tested and confirmed faulty within DOA this is entitled to a full refund or replacement. Once provided Midwich will be able to issue a return and provide a replacement if required. Items returned must be complete with manuals, components and all software supplied. Goods that are tested and confirmed no fault found will be returned to the customer. If goods are incomplete these must be reported within 3 days of receipt of goods. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
LOXIT
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Not known  Midwich  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Loxit product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Loxit. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Loxit they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Loxit product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Loxit. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Loxit they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
LUMENS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Lumens  00322-452-7600  support@lumenseu.com  http://www.lumens.com.tw   
Warranty Info 60 Months Lumens 00322-452-7600 support@lumenseu.com  
DOA Notes We are sorry you are having issues with your Lumens product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Lumens deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lumens advise they are unable to fix the fault they may issue a returns authorisation number which looks like MID-038. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.lumens.com.tw
Warranty Notes We are sorry you are having issues with your Lumens product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Lumens deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lumens advise they are unable to fix the fault they may issue a returns authorisation number which looks like MID-038. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.lumens.com.tw
MERSIVE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Mersive  (303) 291-3775    https://customersupport.mersive.com/hc/en-us/requests/new   
Warranty Info N/A Mersive (303) 291-3775  
DOA Notes We are sorry you are having issues with your Mersive product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Mersive deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Mersive advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://customersupport.mersive.com/hc/en-us/requests/new
Warranty Notes We are sorry you are having issues with your Mersive product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Mersive deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Mersive advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://customersupport.mersive.com/hc/en-us/requests/new
MITSUBISHI
LAMPS ONLY
Terms First Contact Phone Email Website Fax
DOA Info 15 Days From End User  Midwich  01379 649333  ace@midwich.com    01379 652440 
Warranty Info 12 Months Midwich 01379 649333 ace@midwich.com   01379 652440
DOA Notes We are sorry you are having issues with your Mitsubishi Lamp purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Mitsubishi. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Mitsubishi they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Mitsubishi Lamp purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Mitsubishi. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Mitsubishi they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ALL PRODUCTS (EXCLUDING LAMPS)
Terms First Contact Phone Email Website Fax
DOA Info 30 Days From End User  Midwich  01379 649333  Ace@Midwich.com      
Warranty Info SEE WARRANTY NOTES Mitsubishi 0161 866 6089  
DOA Notes We are sorry you are having issues with your Mitsubishi product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Mitsubishi Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Mitsubishi they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.***
Warranty Notes We are sorry you are having issues with your Mitsubishi product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Mitsubishi Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Mitsubishi they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.***
MONACOR
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich Ltd  01379 649 333  ace@midwich.com  https://www.mlecgroup.com/   
Warranty Info SEE WARRANTY NOTES Monacor 01908 217100 sales@monacor.co.uk  
DOA Notes We are sorry you are having issues with your Monacor product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Monacor. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Monacor they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: https://www.mlecgroup.com/
Warranty Notes We are sorry you are having issues with your Monacor product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Monacor. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Monacor they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: https://www.mlecgroup.com/
MONITOR AUDIO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Monitor Audio product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Monitor Audio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Monitor Audio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Monitor Audio product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Monitor Audio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Monitor Audio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
NEC
LCD PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info 14 Days  NEC Helpdesk  01952 237004  ukpjservice@emea.nec.com  http://www.nec-display-solutions.co.uk   
Warranty Info SEE WARRANTY NOTES NEC Helpdesk 01952 237004 ukpjservice@emea.nec.com  
DOA Notes We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Any permanent security markings? * Any physical damage? * Any non-NEC repair or modi?caon? * Lamp hours (Projectors only) Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.nec-display-solutions.co.uk
Warranty Notes We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Any permanent security markings? * Any physical damage? * Any non-NEC repair or modi?caon? * Lamp hours (Projectors only) Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.nec-display-solutions.co.uk
LCD
Terms First Contact Phone Email Website Fax
DOA Info 14 days from date of purchase  NEC Display Solutions  01952 237003  uklcdservice@emea.nec.com   http://www.nec-display-solutions.co.uk   
Warranty Info 36 Months NEC Display Solutions 01952 237003 uklcdservice@emea.nec.com  
DOA Notes We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number *Proof of Purchase * Serial Number * Details of the fault * Any permanent security markings? * Any physical damage? * Any non-NEC repair or modi?caon? Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.nec-display-solutions.co.uk
Warranty Notes We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number *Proof of Purchase * Serial Number * Details of the fault * Any permanent security markings? * Any physical damage? * Any non-NEC repair or modi?caon? Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.nec-display-solutions.co.uk
DLP PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info 14 Days  NEC Helpdesk  01952 237004    http://www.nec-display-solutions.co.uk   
Warranty Info SEE WARRANTY NOTES NEC Helpdesk 01952 237004  
DOA Notes We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.nec-display-solutions.co.uk
Warranty Notes We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.nec-display-solutions.co.uk
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 6 months  NEC  01952 237004  uklcdservice@emea.nec.com.  http://www.nec.co.uk  01952 237087 
Warranty Info SEE WARRANTY NOTES NEC 01952 237004 uklcdservice@emea.nec.com.   01952 237087
DOA Notes We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Any permanent security markings? * Any physical damage? * Any non-NEC repair or modi?caon? * Lamp hours (Projectors only) Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist ***Please note Midwich can not deal with faulty item requests, these must be passed through to NEC***
Manufacturer Website: http://www.nec.co.uk
Warranty Notes We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Any permanent security markings? * Any physical damage? * Any non-NEC repair or modi?caon? * Lamp hours (Projectors only) Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist ***Please note Midwich can not deal with faulty item requests, these must be passed through to NEC***
Manufacturer Website: http://www.nec.co.uk
PLASMA DISPLAYS PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 Days from end user  NEC Help Desk  01952 237004    http://www.nec-display-solutions.co.uk   
Warranty Info SEE WARRANTY NOTES NEC Helpdesk 01952 237004  
DOA Notes We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.nec-display-solutions.co.uk
Warranty Notes We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.nec-display-solutions.co.uk
DISPLAY LITE
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Display Lite  01480 455114       
Warranty Info SEE WARRANTY NOTES NEC 01480 455114  
DOA Notes We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact Display Lite Customer Servives who will be happy to assist you. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact Display Lite Customer Servives who will be happy to assist you. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
NUMATIC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich ACE Team 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Numatic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Numatic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Numatic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Numatic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Numatic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Numatic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
OKI
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  OKI Help Desk  0203 6919 099  https://www.oki.com/uk/printing/support/index.html  https://www.oki.com/uk/printing/support/index.html   
Warranty Info SEE WARRANTY NOTES OKI Help Desk 0203 6919 099  
DOA Notes We are sorry you are having issues with your OKI product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. OKI deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided OKI will be able to issue a return and provide a replacement if required. And if they advise to contact Midwich for DOA they will Issue a DOA Ref number ( please ensure you have this before contacting Midwich ). If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.oki.com/uk/printing/support/index.html
Warranty Notes We are sorry you are having issues with your OKI product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. OKI deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided OKI will be able to issue a return and provide a replacement if required. And if they advise to contact Midwich for DOA they will Issue a DOA Ref number ( please ensure you have this before contacting Midwich ). If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.oki.com/uk/printing/support/index.html
OLYMPUS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days from Date of Purchase  Midwich Ltd  01379 649333  ace@midwich.com  http://www.olympus.co.uk   
Warranty Info 24 Months Olympus Customer Support 0800 111 4888 customer.support@olympus.co.uk   01923 243 351
DOA Notes We are sorry you are having issues with your Olympus product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Olympus. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Olympus they will be in touch with a resolution to your query. All products should be returned complete with the original box and packaging and all accessories. Where this is not followed the product may be refused with no credit issued. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Manufacturer Website: http://www.olympus.co.uk
Warranty Notes We are sorry you are having issues with your Olympus product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Olympus. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Olympus they will be in touch with a resolution to your query. All products should be returned complete with the original box and packaging and all accessories. Where this is not followed the product may be refused with no credit issued. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Manufacturer Website: http://www.olympus.co.uk
ONKYO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from end user  Midwich Ltd  01379 649333  Ace@Midwich.com   www.onkyo.co.uk   
Warranty Info 24 Months Sontec Electronics Ltd 01603483675 customer.service@sontec.co.uk   01603 78883
DOA Notes We are sorry you are having issues with your Onkyo product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Onkyo. Could you please have the following information to hand to supply to the AfterCare Team (ACE): * Product Model Number * Serial Number * Fault Details * Order Number *Proof of Purchase Once our AfterCare Team (ACE) have contacted Onkyo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist
Manufacturer Website: www.onkyo.co.uk
Warranty Notes We are sorry you are having issues with your Onkyo product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Onkyo. Could you please have the following information to hand to supply to the AfterCare Team (ACE): * Product Model Number * Serial Number * Fault Details * Order Number *Proof of Purchase Once our AfterCare Team (ACE) have contacted Onkyo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist
Manufacturer Website: www.onkyo.co.uk
OPTOMA
ALL PRODUCTS (EXCEPT LAMPS)
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from date of purchase  Optoma  01923 691865    www.optoma.co.uk  01923 691888 
Warranty Info SEE WARRANTY NOTES Optoma 01923 691865   01923 691888
DOA Notes We are sorry you are having issues with your Optoma product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Optoma deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or complete the contact us form on the website on www.optoma.co.uk/supportform.aspx You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Optoma advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.optoma.co.uk
Warranty Notes We are sorry you are having issues with your Optoma product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Optoma deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or complete the contact us form on the website on www.optoma.co.uk/supportform.aspx You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Optoma advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.optoma.co.uk
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from date of purchase  Optoma  01923 691865       
Warranty Info SEE WARRANTY NOTES Optoma 01923 691865  
DOA Notes We are sorry you are having issues with your Optoma product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Optoma deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01923 691865, fax on 01923 691888 or complete the contact us form on the website on www.optoma.co.uk/supportform.aspx. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Optoma advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Optoma product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Optoma deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01923 691865, fax on 01923 691888 or complete the contact us form on the website on www.optoma.co.uk/supportform.aspx. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Optoma advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
PMVMOUNTS
ALL PRODUCTS (INCLUDES MOUNTECH PRODUCTS)
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich Ltd  01379 649333  Ace@Midwich.com      
Warranty Info N/A PMVmounts 01379 649333 Ace@midwich.com  
DOA Notes We are sorry you are having issues with your PMV product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to PMV. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted PMV they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your PMV product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to PMV. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted PMV they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
PANASONIC
CCTV
Terms First Contact Phone Email Website Fax
DOA Info 28 DAYS   Midwich Ltd  01379 647 500  technical@midwichsecurity.com     
Warranty Info 36 Months Midwich Ltd 01379 647 500 technical@midwichsecurity.com  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ALL OTHER PRODUCTS (TVS ETC)
Terms First Contact Phone Email Website Fax
DOA Info 30 day doa period  Midwich  01379 649 333  ace@midwich.com  http://www.panasonic.co.uk   
Warranty Info SEE WARRANTY NOTES Panasonic Service Support 0870 6001620  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.panasonic.co.uk
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.panasonic.co.uk
SCANNER, FAX
Terms First Contact Phone Email Website Fax
DOA Info 14 days from end user  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 12 Months Panasonic 08448 443878  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 6 months or 500 hours  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info 30 days from Midwich sale date  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Panasonic 0870 6001620 professional-av-support@eu.panasonic.com  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
SPARE PARTS
Terms First Contact Phone Email Website Fax
DOA Info N/A    0844 8443890       
Warranty Info N/A  
DOA Notes For Panasonic spare parts please call the number above.
Warranty Notes For Panasonic spare parts please call the number above.
INTERACTIVE WHITEBOARD
Terms First Contact Phone Email Website Fax
DOA Info 14 days from end user  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 36 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
A4 ALL IN ONE
Terms First Contact Phone Email Website Fax
DOA Info 14 days from end user  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 12 Months Panasonic 08448 443884  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
COPYBOARD & EPOS
Terms First Contact Phone Email Website Fax
DOA Info 14 days from end user  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
PEERLESS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 60 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Peerless product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Peerless. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Peerless they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Peerless product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Peerless. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Peerless they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
PENN ELCOM
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 21 Days  Midwich  01379 649333  Ace@Midwich.com      
Warranty Info 120 Months Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Penn Elcom product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Penn Elcom. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Please be aware Midwich can not raise a return until Penn Elcom have authorised us to do so. Once our AfterCare Team (ACE) have contacted Penn Elcom they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Penn Elcom product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Penn Elcom. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Please be aware Midwich can not raise a return until Penn Elcom have authorised us to do so. Once our AfterCare Team (ACE) have contacted Penn Elcom they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
PENTON
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Penton  01903 215315  sales@pentonuk.co.uk     
Warranty Info N/A Penton 01903 215315 sales@pentonuk.co.uk  
DOA Notes We are sorry you are having issues with your Penton product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Penton deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Any goods damaged in transit or any shortfall received must be notified to Penton UK Ltd within 2 days of receipt of shipment. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Penton product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Penton deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Any goods damaged in transit or any shortfall received must be notified to Penton UK Ltd within 2 days of receipt of shipment. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
PHILIPS
TV (HOSPITATLITY)
Terms First Contact Phone Email Website Fax
DOA Info 28 day doa period  Philips Consumer Care  020 7949 0069    www.philips.co.uk   
Warranty Info SEE WARRANTY NOTES Philips Service 020 7949 0069  
DOA Notes We are sorry you are having issues with your Philips product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Philips deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Philips advise they are unable to fix the fault they will issue a returns authorisation number which looks like MMD---. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.philips.co.uk
Warranty Notes We are sorry you are having issues with your Philips product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Philips deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Philips advise they are unable to fix the fault they will issue a returns authorisation number which looks like MMD---. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.philips.co.uk
MONITORS
Terms First Contact Phone Email Website Fax
DOA Info 7 days from end user  Philips Consumer Care  020 7949 0069 (opt 1)    http://www.philips.co.uk   
Warranty Info SEE WARRANTY NOTES Philips Warranty Line 020 7949 0069 (opt 1)  
DOA Notes We are sorry you are having issues with your Philips product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Philips deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 7949 0069. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Philips advise they are unable to fix the fault they will issue a returns authorisation number which looks like MMD---. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.philips.co.uk
Warranty Notes We are sorry you are having issues with your Philips product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Philips deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 7949 0069. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Philips advise they are unable to fix the fault they will issue a returns authorisation number which looks like MMD---. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.philips.co.uk
PIONEER
SPARES
Terms First Contact Phone Email Website Fax
DOA Info N/A  Pioneer  01753 789 876.       
Warranty Info SEE WARRANTY NOTES  
DOA Notes We are sorry you are having issues with your Pioneer product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Pioneer deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact their spares department. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Pioneer product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Pioneer deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact their spares department. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
ALL PRODUCTS (EXCLUDING PLASMAS)
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from end user  Midwich  01379 649 333  Ace@midwich.com     
Warranty Info 24 Months Sontec Electronics Ltd 01603483675 customer.service@sontec.co.uk  
DOA Notes We are sorry you are having issues with your Pioneer product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Pioneer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Pioneer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Pioneer product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Pioneer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Pioneer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
PLANAR
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Planar  +33 5 63 78 38 10  support-emea@leyardgroup.com  https://www.planar.com/support/services/standard-warranties/   
Warranty Info N/A Planar +33 5 63 78 38 10 support-emea@leyardgroup.com  
DOA Notes Please note that the customer will need to ship the faulty unit back to Planar this is part of there process, they will advise the address this needs to be sent back to. We are sorry you are having issues with your Planar product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Planar deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. Could you please have the following information to hand: * Product Model Number * Serial Number * Fault Details * Order Number Once provided Planar will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.planar.com/support/services/standard-warranties/
Warranty Notes Please note that the customer will need to ship the faulty unit back to Planar this is part of there process, they will advise the address this needs to be sent back to. We are sorry you are having issues with your Planar product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Planar deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. Could you please have the following information to hand: * Product Model Number * Serial Number * Fault Details * Order Number Once provided Planar will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.planar.com/support/services/standard-warranties/
POLTI
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Polti product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Polti. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Polti they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Polti product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Polti. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Polti they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
PROJECTA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 days from end user  Projecta  +31 495 580 840  av.emea.sales@legrand.com  https://www.legrandav.com/policies/warranty_information   
Warranty Info SEE WARRANTY NOTES Projecta +31 495 580 840 av.emea.sales@legrand.com  
DOA Notes We are sorry you are having issues with your Projecta product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Projecta deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Projecta will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.legrandav.com/policies/warranty_information
Warranty Notes We are sorry you are having issues with your Projecta product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Projecta deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Projecta will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.legrandav.com/policies/warranty_information
RA TECHNOLOGY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your RA Technology product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to RA Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted RA Technology they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your RA Technology product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to RA Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted RA Technology they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
RCF
AUDIO EQUIPMENT
Terms First Contact Phone Email Website Fax
DOA Info 30 days from Midwich sale date  Midwich  01379 649333  ace@midwich.com     
Warranty Info 36 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your RCF product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to RCF. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted RCF they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your RCF product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to RCF. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted RCF they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you.
RFIDEAS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  RFIdeas    support@wcl.co.uk     
Warranty Info 12 Months RFIdeas support@wcl.co.uk  
DOA Notes We are sorry you are having issues with your RFIdeas product purchased, In order or us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. RFIdeas deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or complete the RMA form on their website https://www.windmill-computing.com/rma. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your RFIdeas product purchased, In order or us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. RFIdeas deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or complete the RMA form on their website https://www.windmill-computing.com/rma. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
RAXXESS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 days from end user  Raxxess  +31 495 580 840  av.emea.sales@legrand.com  https://www.legrandav.com/policies/warranty_information   
Warranty Info SEE WARRANTY NOTES Raxxess +31 495 580 840 av.emea.sales@legrand.com  
DOA Notes We are sorry you are having issues with your Raxxess product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Raxxess deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Raxxess will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.legrandav.com/policies/warranty_information
Warranty Notes We are sorry you are having issues with your Raxxess product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Raxxess deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Raxxess will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.legrandav.com/policies/warranty_information
RESERVA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Reserva  01491 877713  support@onelan.com  http://onelan.com/support-training/knowledge-center/faqs/reserva-faqs/   
Warranty Info N/A Reserva 01491 877713 support@onelan.com  
DOA Notes We are sorry you are having issues with your Reserva product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Reserva deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Reserva advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Products are stress tested and packaging shock tested for 24 hours prior to leaving the warehouse however if a unit does arrive Dead on Arrival (DOA) then Onelan offer an Advance Replacement service for this. This is only available to customers in England, Scotland, Wales and Nothern Ireland. Customers must complete the steps below as detailed in the Standard Warranty. Where the fault is confirmed before 11am on a working day a replacement will be shipped out on an overnight delivery (Not applicable for Rack Mount versions). Full contact details must be provided as Onelan will collect the faulty unit and the goods must be packed with the power supply ready for collection. Replacements may be refurbished units repaired to new specification. The warranty will be equivalent to the balance on the original faulty unit. Units will only be repaired where they are a Rack Mounted version. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://onelan.com/support-training/knowledge-center/faqs/reserva-faqs/
Warranty Notes We are sorry you are having issues with your Reserva product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Reserva deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Reserva advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Products are stress tested and packaging shock tested for 24 hours prior to leaving the warehouse however if a unit does arrive Dead on Arrival (DOA) then Onelan offer an Advance Replacement service for this. This is only available to customers in England, Scotland, Wales and Nothern Ireland. Customers must complete the steps below as detailed in the Standard Warranty. Where the fault is confirmed before 11am on a working day a replacement will be shipped out on an overnight delivery (Not applicable for Rack Mount versions). Full contact details must be provided as Onelan will collect the faulty unit and the goods must be packed with the power supply ready for collection. Replacements may be refurbished units repaired to new specification. The warranty will be equivalent to the balance on the original faulty unit. Units will only be repaired where they are a Rack Mounted version. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://onelan.com/support-training/knowledge-center/faqs/reserva-faqs/
RICOH
ALL PRODUCTS (EXCEPT CONSUMABLES)
Terms First Contact Phone Email Website Fax
DOA Info 14 days  Ricoh Helpdesk  03301230311  http://www.ricoh.co.uk/support/contact-ricoh/index.aspx  http://www.ricoh.co.uk/support/contact-ricoh/index.aspx   
Warranty Info SEE WARRANTY NOTES Ricoh Helpdesk 03301230311  
DOA Notes We are sorry you are having issues with your Ricoh product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Ricoh deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Ricoh advise they are unable to fix the fault they will issue a returns authorisation number which looks like 721339442. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.ricoh.co.uk/support/contact-ricoh/index.aspx
Warranty Notes We are sorry you are having issues with your Ricoh product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Ricoh deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Ricoh advise they are unable to fix the fault they will issue a returns authorisation number which looks like 721339442. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.ricoh.co.uk/support/contact-ricoh/index.aspx
CONSUMABLES ONLY
Terms First Contact Phone Email Website Fax
DOA Info None  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 3 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Ricoh product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ricoh. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ricoh they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Ricoh product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ricoh. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ricoh they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ROOMZ
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days from delivery to End User  Midwich Ltd  01379 649333  Ace@Midwich.com   https://support.roomz.io   
Warranty Info N/A Roomz +49 211 5476 3299 info@roomz.io  
DOA Notes We are sorry you are having issues with your Roomz product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Roomz. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Roomz they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: https://support.roomz.io
Warranty Notes We are sorry you are having issues with your Roomz product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Roomz. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Roomz they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: https://support.roomz.io
SIGNET
ALL
Terms First Contact Phone Email Website Fax
DOA Info N/A - Warranty Only  Midwich Ltd  01379 649333  Ace@Midwich.com      
Warranty Info SEE WARRANTY NOTES Midwich Customer Services 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Signet product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Signet. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Signet they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Signet product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Signet. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Signet they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
SMART
LAMPS ONLY
Terms First Contact Phone Email Website Fax
DOA Info 14 days  Midwich Ltd  01379 649 333  Ace@Midwich.com      
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Smart product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Smart. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number * S/n of the projector the lamp was fitted in Once our AfterCare Team (ACE) have contacted Smart they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Smart product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Smart. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number * S/n of the projector the lamp was fitted in Once our AfterCare Team (ACE) have contacted Smart they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Smart Tech  0800 029 3302     www.smarttech.com/support   
Warranty Info SEE WARRANTY NOTES Smart Technologies 0800 029 3302  
DOA Notes We are sorry you are having issues with your SMART Technologies product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. SMART Technologies deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or visit their website on www.smarttech.com/support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Fault Details * Date of Purchase / Install If SMART Technologies advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. DOA Period Education - 30 Days from shipment to End User Enterprise - 30 Days from Date on Install If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.smarttech.com/support
Warranty Notes We are sorry you are having issues with your SMART Technologies product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. SMART Technologies deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or visit their website on www.smarttech.com/support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Fault Details * Date of Purchase / Install If SMART Technologies advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. DOA Period Education - 30 Days from shipment to End User Enterprise - 30 Days from Date on Install If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.smarttech.com/support
SP CONTROLS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 1 Month  Midwich Ltd  01379 649 333  Ace@Midwich.com   http://www.spcontrols.com/   
Warranty Info 36 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your SP Controls product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to SP Controls. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted SP Controls they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.spcontrols.com/
Warranty Notes We are sorry you are having issues with your SP Controls product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to SP Controls. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted SP Controls they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.spcontrols.com/
SAMSUNG
CONSUMER GOODS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days from end user  Samsung UK  0330 726 7864 / 0818 717    http://www.samsung.com   
Warranty Info SEE WARRANTY NOTES Samsung UK 0330 726 7864 / 0818 717  
DOA Notes We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Samsung will carry out a fault diagnostic and then advise the options available to you. If you are given a Samsung 214 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issuesd • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.samsung.com
Warranty Notes We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Samsung will carry out a fault diagnostic and then advise the options available to you. If you are given a Samsung 214 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issuesd • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.samsung.com
FAX & PRINTERS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Samsung UK  0330 726 2677 (option 1)     http://www.samsung.com   
Warranty Info SEE WARRANTY NOTES Samsung UK 0330 726 2677 (option 1)  
DOA Notes We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Midwich CANNOT raise a return. This is Samsung policy which unfortunately we CANNOT waiver from. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Samsung will carry out a fault diagnostic and then advise the options available to you. If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issued • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.samsung.com
Warranty Notes We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Midwich CANNOT raise a return. This is Samsung policy which unfortunately we CANNOT waiver from. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Samsung will carry out a fault diagnostic and then advise the options available to you. If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issued • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.samsung.com
SURFACE TABLES
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Samsung  0330 726 2677 (option 2)       
Warranty Info SEE WARRANTY NOTES Samsung 0330 726 2677 (option 2)  
DOA Notes We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Samsung will carry out a fault diagnostic and then advise the options available to you. If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issued • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Samsung will carry out a fault diagnostic and then advise the options available to you. If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issued • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
SMART SIGNAGE
Terms First Contact Phone Email Website Fax
DOA Info 28 DAYS   Samsung  0330 726 2677  uk.corporate@samsung.com     
Warranty Info 36 Months Samsung 0330 726 2677 uk.corporate@samsung.com  
DOA Notes We are sorry you are having issues with your Samsung product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. If your display develops a fault within the first 28 days, please contact the Samsung Corporate Call centre for help diagnosing the issue. If a hardware fault is confirmed, you will be supplied with a Return Material Authorisation (RMA) number that will be needed by your supplier to discuss a new replacement. Should you be willing to receive a refurbished unit, ‘In Life’ service process can be implemented and we will make sure your call is handled to ensure a unit is with you on the next business day. If you discover a fault after the 28 day DOA period, please report all hardware issues to our Corporate Call Centre. We ask that you also have the following information available so that we can provide a quick response to your query or request for support. * Customers name * Customer address including postal code * Customer telephone number * Product model code * Product serial number * Date of purchase * Fault description Soft call screening will be provided to determine whether a solution can be provided over the phone, or whether a replacement display is required. If a replacement is needed, an accredited Samsung Service Provider will be in touch to arrange the details of the delivery and collection to suit you on the next business day. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Samsung product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. If your display develops a fault within the first 28 days, please contact the Samsung Corporate Call centre for help diagnosing the issue. If a hardware fault is confirmed, you will be supplied with a Return Material Authorisation (RMA) number that will be needed by your supplier to discuss a new replacement. Should you be willing to receive a refurbished unit, ‘In Life’ service process can be implemented and we will make sure your call is handled to ensure a unit is with you on the next business day. If you discover a fault after the 28 day DOA period, please report all hardware issues to our Corporate Call Centre. We ask that you also have the following information available so that we can provide a quick response to your query or request for support. * Customers name * Customer address including postal code * Customer telephone number * Product model code * Product serial number * Date of purchase * Fault description Soft call screening will be provided to determine whether a solution can be provided over the phone, or whether a replacement display is required. If a replacement is needed, an accredited Samsung Service Provider will be in touch to arrange the details of the delivery and collection to suit you on the next business day. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
TFT / LFD
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From Sale To End User  Samsung UK  0330 726 2677 (option 2)   uk.corporate@samsung.com (DSSC SW Support Team - dssc@samsung.com - 01932 455768)  samsung.co.uk/services    
Warranty Info SEE WARRANTY NOTES Samsung UK 0330 726 2677 (option 2)  
DOA Notes We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. If you develop a fault within the first 28 days from end user sale you will need to contact Samsung’s technical help line on the numbers provided. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault After full diagnosis Samsung may offer a repair. If the customer’s preference is for a credit or replacement you will be redirected back to Midwich with the Technical Advice reference number. Once the technical advice number has been provided Midwich will be able to raise a return and collection back to Samsung for inspection. If you are given a Samsung 214 call log /advice reference, Midwich can proceed with raising a return however we need to advise you of the following: - On Samsung receiving your product they will carry out a fault test, this can take up to 14 days from receipt from our warehouse. - Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT * If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich and NO CREDIT will be issued. * If a fault is CONFIRMED, Midwich will issue a credit. * Midwich are unable to send a replacement unit(s) or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: samsung.co.uk/services
Warranty Notes We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. If you develop a fault within the first 28 days from end user sale you will need to contact Samsung’s technical help line on the numbers provided. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault After full diagnosis Samsung may offer a repair. If the customer’s preference is for a credit or replacement you will be redirected back to Midwich with the Technical Advice reference number. Once the technical advice number has been provided Midwich will be able to raise a return and collection back to Samsung for inspection. If you are given a Samsung 214 call log /advice reference, Midwich can proceed with raising a return however we need to advise you of the following: - On Samsung receiving your product they will carry out a fault test, this can take up to 14 days from receipt from our warehouse. - Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT * If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich and NO CREDIT will be issued. * If a fault is CONFIRMED, Midwich will issue a credit. * Midwich are unable to send a replacement unit(s) or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: samsung.co.uk/services
SANYO
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich Ltd  01379 649333  Ace@Midwich.com   http://www.sanyo.com   
Warranty Info 3 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Sanyo product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sanyo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sanyo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sanyo.com
Warranty Notes We are sorry you are having issues with your Sanyo product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sanyo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sanyo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sanyo.com
TVS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Noise  0871 332 1711       
Warranty Info SEE WARRANTY NOTES Noise 0871 332 1711  
DOA Notes We are sorry you are having issues with your Sanyo product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Noise deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Noise will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist ***Please note Midwich can not deal with faulty item requests, these must be passed through to Noise***
Warranty Notes We are sorry you are having issues with your Sanyo product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Noise deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Noise will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist ***Please note Midwich can not deal with faulty item requests, these must be passed through to Noise***
DISPLAYS AND PROJECTORS (EXCL. TVS.)
Terms First Contact Phone Email Website Fax
DOA Info 30 days  TP Matrix  0161 6264 067    http://sanyo.co.uk   
Warranty Info SEE WARRANTY NOTES TP Matrix 0161 6264 067  
DOA Notes We are sorry you are having issues with your Sanyo product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. TP Matrix deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided TP Matrix will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist ***Please note Midwich can not deal with faulty item requests, these must be passed through to TP Matrix***
Manufacturer Website: http://sanyo.co.uk
Warranty Notes We are sorry you are having issues with your Sanyo product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. TP Matrix deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided TP Matrix will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist ***Please note Midwich can not deal with faulty item requests, these must be passed through to TP Matrix***
Manufacturer Website: http://sanyo.co.uk
CAMERAS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Ltd  01379 649 333  Ace@Midwich.com   http://www.sanyo.co.uk   
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Sanyo product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sanyo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sanyo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sanyo.co.uk
Warranty Notes We are sorry you are having issues with your Sanyo product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sanyo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sanyo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sanyo.co.uk
SECURITY DYNAMICS
CCTV PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 1 Month from Invoice  Midwich Ltd   01379 649333  ace@midwich.com  www.midwich.com   
Warranty Info 36 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Security Dynamics product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Security Dynamics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Security Dynamics they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: www.midwich.com
Warranty Notes We are sorry you are having issues with your Security Dynamics product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Security Dynamics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Security Dynamics they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: www.midwich.com
SENNHEISER
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days   Sennheiser  0333 240 8185  uksales@sennheiser.com  http://en-uk.sennheiser.com/service-support-professional-repair   
Warranty Info 24 Months Sennheiser 0333 240 8185 uksales@sennheiser.com  
DOA Notes We are sorry you are having issues with your Sennheiser product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Sennheiser deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact Sennheiser direct if the failure is within 30 days of purchase from Midwich. Sennheiser offer a collect and replacement service. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Sennheiser will be able to issue a return and provide a replacement if required. Sennheiser sales will issue a replacement product and ship direct to the customer/site Sennheiser will also collect the unit from the customer/site If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://en-uk.sennheiser.com/service-support-professional-repair
Warranty Notes We are sorry you are having issues with your Sennheiser product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Sennheiser deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact Sennheiser direct if the failure is within 30 days of purchase from Midwich. Sennheiser offer a collect and replacement service. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Sennheiser will be able to issue a return and provide a replacement if required. Sennheiser sales will issue a replacement product and ship direct to the customer/site Sennheiser will also collect the unit from the customer/site If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://en-uk.sennheiser.com/service-support-professional-repair
SHARP
LCD / LED PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Ltd  01379649333  Ace@Midwich.com   http://www.sharpserv.co.uk   
Warranty Info SEE WARRANTY NOTES Shaprserv 0871 097 1163  
DOA Notes We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sharpserv.co.uk
Warranty Notes We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sharpserv.co.uk
DVD PLAYERS
Terms First Contact Phone Email Website Fax
DOA Info NO DOA Period Warranty only  Midwich Ltd  01379 649333  Ace@Midwich.com      
Warranty Info SEE WARRANTY NOTES Sharpserv 0871 097 1163  
DOA Notes We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
DAMAGED SCREENS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich Ltd  01379 649 333  Ace@midwich.com     
Warranty Info N/A  
DOA Notes We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Please take photos of the unit: box (both sides), unit (both sides), and a close up of the damage as Ace will need these to proceed. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.*** Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Please take photos of the unit: box (both sides), unit (both sides), and a close up of the damage as Ace will need these to proceed. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.*** Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info None  Midwich Ltd  01379 649333  Ace@Midwich.com      
Warranty Info 3 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
SMALL DOMESTIC APPLIANCES
Terms First Contact Phone Email Website Fax
DOA Info n/a Please see Warranty Details        www.midwich.com   
Warranty Info 12 Months Midwich Ltd 01379 649333 ACE@midwich.com  
DOA Notes
Manufacturer Website: www.midwich.com
Warranty Notes
Manufacturer Website: www.midwich.com
SHURE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Shure product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Shure. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Shure they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Shure product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Shure. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Shure they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
SKYTRONICS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 12 Months  Midwich Ltd  01379 649333  Ace@Midwich.com      
Warranty Info 12 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Skytronics product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Skytronics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Skytronics they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Skytronics product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Skytronics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Skytronics they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
SONY
PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich Ltd  01379 649 333  Ace@midwich.com  http://www.sony.co.uk   
Warranty Info SEE WARRANTY NOTES Prime Support 0207 365 2810  
DOA Notes We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sony.co.uk
Warranty Notes We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sony.co.uk
PUBLIC DISPLAYS
Terms First Contact Phone Email Website Fax
DOA Info NO DOA Period Warranty only  Midwich Ltd  01379 649333  Ace@Midwich.com      
Warranty Info 36 Months Avery or Repairserve For UK customer please ca   For Ireland Customers ple
DOA Notes We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
CONSUMER GOODS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich Ltd  01379 649 333  Ace@midwich.com  http://www.sony.co.uk   
Warranty Info SEE WARRANTY NOTES Customer Information Centre 0207 365 2810  
DOA Notes We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry. Please note all accessories must be returned otherwise the return will be rejected. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sony.co.uk
Warranty Notes We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry. Please note all accessories must be returned otherwise the return will be rejected. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sony.co.uk
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info None           
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 Ace@midwich.com   01379 652 440
SOUND TECHNOLOGY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 10 Days from date of purchase  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Customer Services 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Sound Technology product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Technology they will be in touch with a resolution to your enquiry. Warranty Periods as follows: Crown - 3 Years AKG - 2 Years All Other Products - 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Sound Technology product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Technology they will be in touch with a resolution to your enquiry. Warranty Periods as follows: Crown - 3 Years AKG - 2 Years All Other Products - 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
SOUND TUBE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Sound Tube product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Tube. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Tube they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Sound Tube product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Tube. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Tube they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
TADL ASSIST LTD
EXTENDED WARRANTIES
Terms First Contact Phone Email Website Fax
DOA Info   TADL Assist  0845 370 8668  info@tadlassist.com    020 8393 1172 
Warranty Info SEE WARRANTY NOTES TADL Assist 0845 370 8668 info@tadlassist.com   020 8393 1172
DOA Notes Please call TADL Assist who will be happy to assist you.
Warranty Notes Please call TADL Assist who will be happy to assist you.
TEAC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from end user  Midwich  01379 649333  Ace@midwich.com     
Warranty Info 24 Months Sontec Electronics Ltd 01603483675 customer.service@sontec.co.uk  
DOA Notes We are sorry you are having issues with your TEAC product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to TEAC. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted TEAC they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your TEAC product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to TEAC. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted TEAC they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
TOA
ALL
Terms First Contact Phone Email Website Fax
DOA Info 14 days of invoice date & delivery  Midwich Ltd  01379 649 333  Ace@midwich.com  www.toa.co.uk   
Warranty Info 12 Months TOA 0870 774 0987  
DOA Notes We are sorry you are having issues with your TOA product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to TOA. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted TOA they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: www.toa.co.uk
Warranty Notes We are sorry you are having issues with your TOA product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to TOA. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted TOA they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: www.toa.co.uk
TANNOY
ALL
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Midwich  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Tannoy product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Tannoy. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Tannoy they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Tannoy product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Tannoy. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Tannoy they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
TECHAIR
ALL
Terms First Contact Phone Email Website Fax
DOA Info Lifetime (for FAULTY goods)  Tech-Air  01672 519933    https://www.techair.co.uk/general-enquiries/   
Warranty Info SEE WARRANTY NOTES Tech-Air 01672 519933 https://www.techair.co.uk/returns-policy/  
DOA Notes We are sorry you are having issues with your Techair product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Techair deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Techair will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.techair.co.uk/general-enquiries/
Warranty Notes We are sorry you are having issues with your Techair product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Techair deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Techair will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.techair.co.uk/general-enquiries/
TECHLINK
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich Ltd  01379 649 333  Ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 Ace@midwich.com  
DOA Notes We are sorry you are having issues with your Techlink product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Techlink. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Techlink they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Techlink product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Techlink. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Techlink they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
TOSHIBA
EVERYTHING ELSE - COMMERCIAL
Terms First Contact Phone Email Website Fax
DOA Info 28 days from end user  Midwich Ltd  01379 649 333  Ace@midwich.com  http://www.toshiba.co.uk   
Warranty Info SEE WARRANTY NOTES Toshiba 0844 2487748  
DOA Notes We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected.
Manufacturer Website: http://www.toshiba.co.uk
Warranty Notes We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected.
Manufacturer Website: http://www.toshiba.co.uk
EPOS
Terms First Contact Phone Email Website Fax
DOA Info No DOA Period  Midwich Ltd  01379 649 333  Ace@midwich.com  http://www.toshiba.co.uk   
Warranty Info SEE WARRANTY NOTES Toshiba Tec 0843 050 0400 Printhelpdesk@toshibatec.co.uk  
DOA Notes We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected. Please be aware Midwich cannot take back spare parts or thermal heads without authorisation from Toshiba Tec.
Manufacturer Website: http://www.toshiba.co.uk
Warranty Notes We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected. Please be aware Midwich cannot take back spare parts or thermal heads without authorisation from Toshiba Tec.
Manufacturer Website: http://www.toshiba.co.uk
EVERYTHING ELSE - CONSUMER
Terms First Contact Phone Email Website Fax
DOA Info 28 days from end user  Midwich Ltd  01379 649 333  Ace@midwich.com  http://www.toshiba.co.uk   
Warranty Info SEE WARRANTY NOTES Toshiba 0333 2227111 (opt 1) 12 months from purchase date  
DOA Notes We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected.
Manufacturer Website: http://www.toshiba.co.uk
Warranty Notes We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected.
Manufacturer Website: http://www.toshiba.co.uk
PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days   Midwich Ltd  01379 649 333  ace@midwich.com  http://www.toshiba.co.uk  01379 652440 
Warranty Info SEE WARRANTY NOTES Toshiba 0844 856 0415 90 Days from purchase date  
DOA Notes We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected
Manufacturer Website: http://www.toshiba.co.uk
Warranty Notes We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected
Manufacturer Website: http://www.toshiba.co.uk
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 28 Day DOA Period  Midwich Ltd  01379 649 333  ace@midwich.com  http://www.toshiba.co.uk   
Warranty Info 3 Months Toshiba Service Dept 0333 2227111 (opt 1)  
DOA Notes We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.toshiba.co.uk
Warranty Notes We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.toshiba.co.uk
CAMERAS
Terms First Contact Phone Email Website Fax
DOA Info 28 days from end user  Midwich Ltd  01379 649 333  Ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649 333 Ace@midwich.com  
DOA Notes We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected.
Warranty Notes We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected.
TOSHIBA TEC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info No DOA Period   Midwich Ltd  01379 649 333  Ace@midwich.com  http://www.toshiba.co.uk  01379 652 440 
Warranty Info SEE WARRANTY NOTES Toshiba Tec 0843 050 0400 Printhelpdesk@toshibatec.co.uk  
DOA Notes We are sorry you are having issues with your Toshiba Tec product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba Tec. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba Tec they will be in touch with a resolution to your enquiry. Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected by Toshiba Tec. Please be aware Midwich cannot take back spare parts or thermal heads without authorisation from Toshiba Tec and all item(s) will be repaired and returned. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.toshiba.co.uk
Warranty Notes We are sorry you are having issues with your Toshiba Tec product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba Tec. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba Tec they will be in touch with a resolution to your enquiry. Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected by Toshiba Tec. Please be aware Midwich cannot take back spare parts or thermal heads without authorisation from Toshiba Tec and all item(s) will be repaired and returned. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.toshiba.co.uk
VADDIO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 days from end user  Vaddio  +31 495 580 840  av.emea.sales@legrand.com  https://www.legrandav.com/policies/warranty_information   
Warranty Info SEE WARRANTY NOTES Vaddio +31 495 580 840 av.emea.sales@legrand.com  
DOA Notes We are sorry you are having issues with your Vaddio product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Vaddio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Vaddio will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.legrandav.com/policies/warranty_information
Warranty Notes We are sorry you are having issues with your Vaddio product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Vaddio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Vaddio will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.legrandav.com/policies/warranty_information
VENTRY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 12 Months  Midwich Ltd  01379 649333  Ace@Midwich.com      
Warranty Info SEE WARRANTY NOTES B-Tech 0844 800 0445 sales@btechavmounts.co.uk  
DOA Notes We are sorry you are having issues with your Ventry product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ventry. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ventry they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist
Warranty Notes We are sorry you are having issues with your Ventry product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ventry. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ventry they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist
VISIONEER UK LTD
SCANNERS
Terms First Contact Phone Email Website Fax
DOA Info 14 Days from end user  Visioneer  ( 0) 870 774 4480     http://www.visioneer.com   
Warranty Info 12 Months Visioneer UK Ltd +44 (0) 870 774 4480 info-europe@visioneer.com  
DOA Notes We are sorry you are having issues with your Visioneer product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Visioneer deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Visioneer will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.visioneer.com
Warranty Notes We are sorry you are having issues with your Visioneer product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Visioneer deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Visioneer will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.visioneer.com
WEPRESENT
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from date of invoice  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Awind product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Awind. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Awind they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Awind product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Awind. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Awind they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
WYRESTORM
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 day DOA Period  Invision   01359 270280  Support@invisionuk.com      
Warranty Info 24 Months Midwich 01359 270280 Support@invisionuk.com  
DOA Notes We are sorry you are having issues with your Wyrestorm product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Invision who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Wyrestorm. Could you please have the following information to hand to supply to Invision: * Product Model Number * Serial Number * Fault Details * Order Number Once Invision have contacted Wyrestorm they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Wyrestorm product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Invision who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Wyrestorm. Could you please have the following information to hand to supply to Invision: * Product Model Number * Serial Number * Fault Details * Order Number Once Invision have contacted Wyrestorm they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
XEROX
LASER PRINTERS
Terms First Contact Phone Email Website Fax
DOA Info 14 day DOA Period  Xerox Help Desk  0870 774 4480    http://www.tek.com   
Warranty Info SEE WARRANTY NOTES Tektonix 0870 241 3459  
DOA Notes We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Xerox will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.tek.com
Warranty Notes We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Xerox will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.tek.com
NEW OFFICE PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 5 day DOA Period  Xerox Help Desk  0870 774 4480    http://www.xerox.co.uk   
Warranty Info SEE WARRANTY NOTES Xerox Help Desk 0870 774 4480  
DOA Notes We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Xerox will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.xerox.co.uk
Warranty Notes We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Xerox will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.xerox.co.uk
SCANNERS
Terms First Contact Phone Email Website Fax
DOA Info 28 Day DOA Period  Xerox   +44 (121) 295 9926    http://www.xeroxscanners.co.uk   
Warranty Info SEE WARRANTY NOTES Xerox +44 (121) 295 9926  
DOA Notes We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Xerox will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.xeroxscanners.co.uk
Warranty Notes We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Xerox will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.xeroxscanners.co.uk
DISPLAYS
Terms First Contact Phone Email Website Fax
DOA Info   Xerox Help Desk  0870 774 4480    http://www.xerox-displays.info   
Warranty Info SEE WARRANTY NOTES Xerox Help Desk 0870 774 4480  
DOA Notes We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Xerox will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.xerox-displays.info
Warranty Notes We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Xerox will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.xerox-displays.info
FAXES & CONSUMABLES
Terms First Contact Phone Email Website Fax
DOA Info Less than 3 months  Xerox Helpdesk  0870 774 4480    http://www.xerox.com   
Warranty Info SEE WARRANTY NOTES Xerox Helpdesk 0870 774 4480  
DOA Notes We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Xerox will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.xerox.com
Warranty Notes We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Xerox will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.xerox.com
YAMAHA
SPARE PARTS
Terms First Contact Phone Email Website Fax
DOA Info   Midwich Ltd  01379 649333  Ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 Ace@midwich.com  
DOA Notes We are sorry you are having issues with your Yamaha product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yamaha. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yamaha they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Yamaha product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yamaha. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yamaha they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
ALL CONSUMER PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 8 Days From End User  Midwich Ltd  01379 649 333  Ace@midwich.com     
Warranty Info 24 Months Midwich 01379 649 333 Ace@midwich.com  
DOA Notes We are sorry you are having issues with your Yamaha product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yamaha. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yamaha they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Yamaha product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yamaha. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yamaha they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
YAMAHA COMMERCIAL
ALL COMMERICIAL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 8 Days From End User  Midwich Ltd  01379 649333  Ace@Midwich.com      
Warranty Info 24 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Yamaha product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yamaha. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yamaha they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Yamaha product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yamaha. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yamaha they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
YAMAHA UC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 90 Days from Installation  Midwich  01379 649333  ace@midwich.com     
Warranty Info 24 Months Revolabs 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Revolabs product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Revolabs. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Revolabs they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Revolabs product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Revolabs. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Revolabs they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ZYXEL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich Ltd  01379 649333  Ace@Midwich.com      
Warranty Info 24 Months Zyxel 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Zyxel product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Zyxel. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Zyxel they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Zyxel product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Zyxel. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Zyxel they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
IIYAMA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  iiyama Customer Services  0330 2020463    http://www.iiyama.com/gb_en/support/#warranty   
Warranty Info SEE WARRANTY NOTES iiyama Customer Services 0330 2020463  
DOA Notes We are sorry you are having issues with your Iiyama product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. In the first instance the customer calls our Helpdesk on 0330 2020463 whereby our Technical Team will try to troubleshoot issues. If this is not possible then the Team will forward the customer a Service Ticket for completion via email for the details of the screen to entered to enable us to raise a call. Iiyama deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0330 2020463 For Large Format Displays over 42" or complete the Service Request Form on http://iiyama.com/gb_en/service-form/. You can also go to http://www.iiyama.com/gb_en/support/customer-service/ for further assistance. The call centre opening times are as below: Monday - Friday 9am to 5:30pm You will need the following information to hand when contacting Iiyama for support: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Iiyama advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods for Iiyama Products * Desktop LCD Products (17" - 40") - 2 Years on-site warranty * LCD Touchscreen Products - 2 Years pick up repair and return warranty * CCTV (Prolite C1911S) - 2 Years on-site warranty * Large Format Displays - 2 Years on-site warranty Iiyama will collect & replace with an equal age product. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://www.iiyama.com/gb_en/support/#warranty
Warranty Notes We are sorry you are having issues with your Iiyama product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. In the first instance the customer calls our Helpdesk on 0330 2020463 whereby our Technical Team will try to troubleshoot issues. If this is not possible then the Team will forward the customer a Service Ticket for completion via email for the details of the screen to entered to enable us to raise a call. Iiyama deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0330 2020463 For Large Format Displays over 42" or complete the Service Request Form on http://iiyama.com/gb_en/service-form/. You can also go to http://www.iiyama.com/gb_en/support/customer-service/ for further assistance. The call centre opening times are as below: Monday - Friday 9am to 5:30pm You will need the following information to hand when contacting Iiyama for support: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Iiyama advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods for Iiyama Products * Desktop LCD Products (17" - 40") - 2 Years on-site warranty * LCD Touchscreen Products - 2 Years pick up repair and return warranty * CCTV (Prolite C1911S) - 2 Years on-site warranty * Large Format Displays - 2 Years on-site warranty Iiyama will collect & replace with an equal age product. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://www.iiyama.com/gb_en/support/#warranty