| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 30 Days |
| Contact: | Smart Tech |
| Tel. No.: | 0800 029 3302 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your SMART Technologies product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. SMART Technologies deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or visit their website on http://www.smarttech.com/support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Fault Details * Date of Purchase / Install If SMART Technologies advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. DOA Period Education - 30 Days from shipment to End User Enterprise - 30 Days from Date on Install If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. |
| In Warranty Support | |
|---|---|
| Warranty Period | SEE WARRANTY NOTES |
| Contact: | Smart Technologies |
| Tel. No. | 0800 029 3302 |
| Fax No. | |
| Manufacturers Website | http://www.smarttech.com/support |
| Comments | We are sorry you are having issues with your SMART Technologies product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. SMART Technologies deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or visit their website on http://www.smarttech.com/support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Fault Details * Date of Purchase / Install If SMART Technologies advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Period Education - 5 Years Enterprise - 3 Years If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. |
