| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 28 days from receipt by end user |
| Contact: | Midwich Ltd |
| Tel. No.: | 01379 649333 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Cello product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cello. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cello they will be in touch with a resolution to your enquiry. All screens must be returned securely in original packaging with all standard accessories otherwise the return may be rejected. Please be aware that Cello products are only for use in a consumer environment. They are not to be used commercially and no support will be offered for units used commercially. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. |
| In Warranty Support | |
|---|---|
| Warranty Period | 12 Months |
| Contact: | Midwich Ltd |
| Tel. No. | 01379 649333 |
| Fax No. | |
| Manufacturers Website | |
| Comments | We are sorry you are having issues with your Cello product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cello. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. |
