| Dead on Arrival | |
|---|---|
| Manufacturer's DOA period: | 28 Days |
| Contact: | Midwich ACE Team |
| Tel. No.: | 01379 649333 |
| Fax No.: | |
| Email: | |
| Comments: | We are sorry you are having issues with your Cloud product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cloud. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cloud they will be in touch with a resolution to your enquiry. Repairs take approx. 4 working weeks from receipt with the Vendor. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. |
| In Warranty Support | |
|---|---|
| Warranty Period | 60 Months |
| Contact: | Midwich ACE Team |
| Tel. No. | 01379 649333 |
| Fax No. | |
| Manufacturers Website | |
| Comments | Warranty period is 5 years We are sorry you are having issues with your Cloud product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cloud. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cloud they will be in touch with a resolution to your enquiry. Repairs take approx. 4 working weeks from receipt with the Vendor. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. |
