Remote Management Software

Why Remote Management Solution?

Combine Your CMS With Samsung for Complete Device Control
Whether a CMS partner has their own CMS solution or an IT company possesses its own web application skills, the Samsung MagicINFO Remote Management Solution is a perfect fit for all business needs. This is a central remote service solution allowing for remote monitoring of devices and eliminating the need for site visits or service calls. The platform of this solution synchronizes with a company’s CRM and offers a complete review of hardware and display content. Samsung’s Remote Management Solution involves a separate license key from MagicINFO Server. Though the install package is the same as MagicINFO Server, the functions are dependent on the license key.

Key Features
Optimum Hardware Control
Samsung’s Remote Management Solution is equipped with a display monitoring dashboard designed to allow for teams to view information such as screen activity and content. The dashboard also enables consumers to select displays or groups and review historical information. Also included is the ability to change display settings such as power, volume and input source, plus push new firmware and automate software updates.

Remote Control
Control all on-screen display menus as if you are in front of the display.

Device Setting controlv
Ability to adjust critical hardware settings including power on/off, volume control, input source, picture mode and time, etc.

Quick Control
Samsung’s Remote Management Solutions supports a responsive control panel for frequently used settings.

Web Browser Control
On the Tizen device, users can control web browser settings such as setting home pages, movement of URLs, zoom ratio and refresh intervals.

Security Control
With this feature, users can monitor and control all security settings including network port access and USB navigation based on a company’s security policy.

Remote Software Update
This feature allows for managing firmware versions on the displays. Users can register or publish new firmware for their displays.

Robust Monitoring
Previously, whenever a device experienced an error, there was no way to determine the root cause and a service call had to be scheduled. However, Samsung’s Remote Management Solution can detect over 40 hardware errors within a network. Using these codes, the cause of errors can be identified and solved without the need for a service call. Also, device statistics provide data on error rates, connection status and approval. No matter the location, users can be assured of access at all times.

Error Detection
Enables detection and troubleshooting for over 40 hardware and 10 software errors and warning information to diagnose a problem within a device on a user’s network.

Error Code Guide
An error code from the server will be sent to a user detailing the issue and provide guidance on how to resolve the error remotely via Web Manual.

Mobile Access
Users can connect to the RM server at any time, regardless of their location.

Device Statistics
Support summary information on devices such as error occurrence, connection history and approval status.

Advanced Features
Samsung’s Remote Management Solution is a fully customizable solution, offering various advanced features to emphasize the brand image and reduce operational burden. Users can now add their company logo or video file to the Remote Management tool to display their own logos or taglines on the screen while turning on a device. Also, the device group code allows for initial setting recognition, in turn increasing productivity and decreasing the labor expenses of partners.

Display Customized Logo
Users can add and display a customized logo via Remote Management server while turning on a device to ensure brand visibility.

Device Group Code
Support automatic device grouping using device group codes to save time with initial setting recognition.