About Us
Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Philips and Panasonic to name a few and they demand effective marketing that delivers results through sales.
Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.
As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.
About the Role
We are looking for a customer centric, highly organised Credit Professional to join our Team.
An exciting and challenging opportunity has arisen for a highly motivated individual to join our fast paced Credit Team.
The Credit Liaison Executive will ensure prompt settlement of amounts due and resolve queries within an agreed date, whilst delivering the highest level of customer experience to customers. This role will also be supporting the sales team to maximise our business growth, whilst continuing to minimise any potential losses, protecting the businesses largest asset – the debtors ledger.
What you will be doing in this role
• Professionally contacts customers for upcoming and overdue payments via the telephone and in written format whilst adhering to the Credit Policy and procedures, building and maintaining strong and intuitive customer relations.
• Briefs the Credit Team Manager on any specific issues to protect the investment of the business, for example customers with cash flow challenges or unobtainable customers.
• Manages specific customer accounts, ensuring they are maintained to a high standard with minimal aged queries and unallocated cash.
• Resolves invoice queries on customer accounts before payments are due, liaising effectively with other departments around the business and with customers.
• Ensures that relevant notes are recorded within the appropriate ERP areas following customer contact in relation to payments due, overdue and any queries.
• Builds a monthly Credit Note Provision, analysing and recommending appropriate provisions to aid realistic management reporting, within the timescales set.
• Raises transactions (e.g. invoices, credit notes, journals) on customer accounts following the correct authorisation.
• Prepares refunds to customers in accordance to the Credit Policy and internal controls (authority levels).
• Works in accordance with the Credit Team’s monthly cycle.
• Gathers and submits relevant and appropriate information when passing over customer accounts for a review, for example, late payment reviews, order release requests, potential credit notes, customer reviews.
• Processes customer card payments over the telephone accurately, ensuring security of card data is of high priority.
• Achieves on a regular basis individual and team targets set.
• Carries out tasks effectively and efficiently when requested
What you will bring to the role
• Previous exposure or interest in Credit Control (desirable)
• Excellent attention to detail, time management and organisation skills
• Persuasive and engaging communicator over the phone
• Clear, concise and professional written communication
• Ability to work well and respond positively under pressure
• Microsoft Office experience, including O365 and Excel
• Excellent problem-solving skills
• Ability to work well as part of a team
Why you should work here
• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses (dependant on location)
• Recruitment Finders Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme
Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your CV and cover letter for consideration.
If you are interested in applying for this position, please contact the
