About Us
Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Philips, and Panasonic to name a few and they demand effective marketing that delivers results through sales.
Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.
As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.
About the Role
We are looking for a confident and highly organised person to join our dynamic Managed Accounts Sales team as an Assistant Account Manager. This is a 12-month fixed term contract to cover Maternity Leave. The successful candidate will be working closely with two of our Account Managers working predominantly on project work for the likes of F1, the Ministry of Justice, Subway to name a few, providing vital support in order to develop and close business opportunities, as well as providing a seamless customer experience.
What you will be doing in this role
• Assist Account Managers and external Account Directors.
• Manage incoming enquiries via phone and email.
• Assist with resolving customer queries.
• Support pricing and stock management in line with guidance from Account Managers and Account Directors.
• Maintain accurate data in CORE and other Midwich CRM systems.
• Action daily reports, including allocated not picked and backorder updates.
• Own and develop designated customer relationships.
• Identify opportunities to improve processes and customer experience.
• Carry out general administrative tasks as required.
• Develop product knowledge to support conversations and internal collaboration
• Process orders as needed.
• Cover full Account Manager duties during short term absences.
• Undertake ad hoc tasks and projects as assigned.
What you will bring to the role
• Office / Administration experience.
• Customer Service experience.
• Great working knowledge of Office 365.
• Strong customer focus and relationship building skills.
• Effective team player with a proactive approach.
• Good organisational and planning capability.
• Able to work well under pressure.
• High attention to detail and accuracy.
• Clear verbal and written communication skills.
• Strong time management and problem solving abilities.
Why you should work here
• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses (dependant on location)
• Recruitment Finder’s Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme
This is a fantastic opportunity, so if you think you have got what we are looking for, please apply now.
Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your CV and cover letter for consideration.
If you are interested in applying for this position, please contact the
