About Us
Holdan is one of the UK’s leading value-add distributors specialising in the pro-video, broadcast, film and AV industry. Home to some of the world's biggest brands, Holdan works closely with titans of the tech world like Panasonic, Atomos, BirdDog, Samyang and more.
Over almost three decades, we have gained a reputation for our friendly and honest approach to everything we do, starting with our people and extending to our customer service and the quality of our delivery.
We employ a team of specialists with a wealth of industry experience, fostering a collaborative spirit across our business. We offer our staff varied and fulfilling roles working together with the entire Holdan team, every one of whom shares in the success of the company. Our staff are more than colleagues – they’re business partners.
Holdan is part of the Midwich Group, a specialist audio-visual distributor with operations across UK and Ireland, Continental Europe and Asia-Pacific.
About the Role
We are seeking to recruit a Junior Technical Specialist to join our multi-skilled technical team, which focuses on our pro-video and photographic technologies. This role will primarily involve our post-sales offerings, working at our service facility in Glossop to repair products within this category.
Our post-sales support function is the first point of contact for all our resellers and end-users when they encounter issues with our products or solutions. Key responsibilities include remote troubleshooting, conducting tests and repairs, and arranging replacement units, all while maintaining regular communication with customers to ensure a fantastic experience.
Within our Technology team, we also have Technical Specialists dedicated to pre-sales support, which includes addressing technical inquiries before purchase, developing solutions using our product portfolio, showcasing at industry tradeshows and events, and providing training to our channel partners. Although this role is primarily focused on post-sales support, assistance with pre-sales inquiries will also be required, making it a blended role between both functions.
Our Technology team is small yet dynamic, so we are looking for someone who embraces change and new challenges while fostering a spirit of camaraderie.
What you will be doing in this role
• Raise service ticket requests for Holdan from our customers and end users
• Liaising with customers with regards to updates on tickets/quotes/feedback etc
• Booking in of goods for repair, using the online portal
• Engage with customers via online tickets and or telephone conversations to deliver a market-leading customer experience.
• Liaising with the wider team and our brands with regard to the return of faulty products to manufacture
• Carry out internal repairs of faulty goods (training provided)
• Processing paperwork for stock returns to vendors outside of the UK.
• Requesting replacement/credit requests with our ACE (central post-sales) team based in Diss
• Assisting with the dispatch of repaired goods back to customers
• Communicating with the wider team, specifically those that are directly aligned to our technical pre-sales function with regard to supporting demo opportunities, solution design, events, and training.
• Travel around the UK to help deliver our industry events plan, product training, and demonstrations.
What you will bring to the role
Experience:
• Customer-centric approach, with the ability to listen to and support our offering from a service level. Experience working in a customer-facing role.
• Previous experience working hands-on with creative production equipment, be it photo or video-centric, or a clear passion and interest in doing so as a hobby.
• Understanding of creative filmmaking and photography workflows, and in turn, products and technologies that are key to improving customer workflows.
• Knowledge of photographic and video-centric lenses.
• Knowledge of external monitors/recorders for creative video production.
• Experience in Excel, Outlook, Microsoft.
• A personal and presentable attitude. Ability to converse and build rapport with a wide breadth of customers/people – of all skill and experience levels.
• Ability to multi-task, prioritize, and manage own time effectively.
• Ability to adapt to different situations with ease and be a flexible and dynamic contributor within the business.
• Ability to follow procedures step by step.
• Ability to problem-solve, with a can-do attitude.
• A strong team player, capable of working collaboratively but also able to drive initiatives solo if need be.
• Ability to work to deadlines.
• Willingness to develop and learn new products, technologies, and applications.
• Qualified to A Level (or equivalent).
• Ability to commute to the office, as well as UK-based travel to support customers in person and events.
Desirable Experience :
• Experience in showcasing at tradeshows.
• Experience in creating production kits, be it photo or video-centric.
• Experience in hands-on repairing of equipment.
• Experience working in a business support function.
• Usage of previous online ticketing system format (Freshservice, Zendesk, etc.).
• Understanding of new developments and trends within the photo and video industry.
• Understanding of where our brands fit into the creative landscape, where they are strong, and where they are lacking.
• Knowledge of wireless transmission systems for creative video.
• Knowledge of camera rigging and accessories, and ability to build a camera rig based on the production needs.
• Understanding and ability to create content, be it photo or video-centric.
• Skilled in the production or post-production process for photos and video.
• Confident in using any of the Adobe Creative Cloud offerings.
• Confident in using DaVinci Resolve.
• Qualified to degree level within some form of creative production discipline
Why you should work here
• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses (dependant on location)
• Recruitment Finders Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme
Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your resume and cover letter for consideration.
If you are interested in applying for this position, please contact
