| AKG | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 10 Days from date of purchase | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | N/A | Midwich | 01379 649333 | ace@Midwich.com | 01379 652440 | |
| DOA Notes | We are sorry you are having issues with your AKG product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AKG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AKG they will be in touch with a resolution to your enquiry. Damaged In Transit For any units you receive where the box is in pristine condition and the unit inside is damaged please report this to Sound Technology on the below number. This must be reported to Sound Technology within 72 Hours of delivery. Sound Technology - 01462 480000 Sound Technology will then arrange a replacement with yourself and arrange for the damaged item to be collected. Please ensure the unit is collected with the original box, all manuals and accessories. If the original box is disposed of the claim for damage in transit will be void. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your AKG product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AKG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AKG they will be in touch with a resolution to your enquiry. Damaged In Transit For any units you receive where the box is in pristine condition and the unit inside is damaged please report this to Sound Technology on the below number. This must be reported to Sound Technology within 72 Hours of delivery. Sound Technology - 01462 480000 Sound Technology will then arrange a replacement with yourself and arrange for the damaged item to be collected. Please ensure the unit is collected with the original box, all manuals and accessories. If the original box is disposed of the claim for damage in transit will be void. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| AMX | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days | AMX | 08719 770771 | HProTechSupportEMEA@harman.com | ||
| Warranty Info | 36 Months | See Warranty Notes | 08719 770771 | HProTechSupportEMEA@harman.com | ||
| DOA Notes | We are sorry you are having issues with your AMX product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Harman deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Harman will be able to issue a return. We would like to inform you that Midwich and Misupport are no longer distribute AMX control products in the UK. This means that we no longer distribute control items that relate to AMX sales, support, service, and RMAs. Please contact AMX where I am sure that can help. For technical email: HProTechSupportEMEA@harman.com or for any other enquiry HProServiceEMEA@harman.com Midwich still distribute Harman Audio and for all enquires please contact info@soundtech.co.uk or call Sound Technology on 01462 480000. If you have a Mi Support contract, then please contact misupport@midwich.com where we can deal with your issue. All warranties are still covered. | |||||
| Warranty Notes | We are sorry you are having issues with your AMX product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Harman deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Harman will be able to issue a return. We would like to inform you that Midwich and Misupport are no longer distribute AMX control products in the UK. This means that we no longer distribute control items that relate to AMX sales, support, service, and RMAs. Please contact AMX where I am sure that can help. For technical email: HProTechSupportEMEA@harman.com or for any other enquiry HProServiceEMEA@harman.com Midwich still distribute Harman Audio and for all enquires please contact info@soundtech.co.uk or call Sound Technology on 01462 480000. If you have a Mi Support contract, then please contact misupport@midwich.com where we can deal with your issue. All warranties are still covered. | |||||
| ART | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from end user | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 24 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your ART product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ART. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ART they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your ART product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ART. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ART they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| ATEN | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | 36 Months | Midwich Ltd | 01379 649 333 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Aten product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aten. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Aten they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Aten product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aten. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Aten they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| AV LINK | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your AV Link product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AV Link. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AV Link they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your AV Link product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AV Link. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AV Link they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| AV STUMPFL | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | N/A | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your AV Stumpfl product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AV Stumpfl. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AV Stumpfl they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your AV Stumpfl product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AV Stumpfl. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AV Stumpfl they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| ADASTRA | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Adastra product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Adastra. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Adastra they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Adastra product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Adastra. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Adastra they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| AIRCHARGE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 6 Months | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 12 Months | Midwich | 01379 649333 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Aircharge product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aircharge. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Aircharge they will be in touch with a resolution to your enquiry If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Aircharge product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aircharge. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Aircharge they will be in touch with a resolution to your enquiry If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| ALLEN AND HEATH | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Allen & Heath product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Allen & Heath. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Allen & Heath they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Allen & Heath product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Allen & Heath. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Allen & Heath they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| AMPETRONIC | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | Ampetronic | 01636 610062 | sales@ampetronic.com | ||
| Warranty Info | SEE WARRANTY NOTES | Ampetronic | 01636 610062 | sales@ampetronic.co | ||
| DOA Notes | We are sorry you are having issues with your Ampetronic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Ampetronic deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Proof of purchase The Warranty for these goods run between 6 months and 5 years. Please note the below are NOT covered by the 5 year warranty: Batteries fitted to the ILD15BB - 1 Year Warranty Accessories not manufactured by Ampetronic inc microphones & external Power supplies - 1 Year Warranty Headphones for ILR3 - 3 Year Warranty Please contact the After Care (ACE) team on 01379 649333 if you are unsure of the Warranty period on your product. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Ampetronic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Ampetronic deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Proof of purchase The Warranty for these goods run between 6 months and 5 years. Please note the below are NOT covered by the 5 year warranty: Batteries fitted to the ILD15BB - 1 Year Warranty Accessories not manufactured by Ampetronic inc microphones & external Power supplies - 1 Year Warranty Headphones for ILR3 - 3 Year Warranty Please contact the After Care (ACE) team on 01379 649333 if you are unsure of the Warranty period on your product. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| ANGELBIRD | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Angelbird product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Angelbird. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Angelbird they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Angelbird product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Angelbird. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Angelbird they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| ATEIS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | N/A | Midwich | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Ateis product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ateis. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ateis they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Ateis product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ateis. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ateis they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| ATLONA TECHNOLOGIES | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days From End User | Atlona Technologies | + 41 43 508 43 21 | https://support.atlona.com/hc/en-us/requests/new | https://support.atlona.com/hc/en-us/requests/new | |
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | + 41 43 508 43 21 | |||
| DOA Notes |
We are sorry you are having issues with your Atlona product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.
Atlona deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on +41 43 508 43 21 or on https://support.atlona.com/hc/en-us/requests/new to create a support ticket for suspected faulty goods. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Atlona advise they are unable to fix the fault they will issue a returns authorisation number which looks like #54356. Once provided Midwich will be able to issue a return and provide a replacement if required.
Warranty Periods (from date of purchase)
10 Years – New Hardware / Electronics purchased from / after 1st June 2013
3 Years – New Hardware / Electronics purchased before 1st June 2013
Lifetime Warranty – All Cable Products
3 Years – B Stock Refurbished Hardware and Electronics purchased from / after 1st June
** Goods must be returned complete in their original packaging for transit. **
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: https://support.atlona.com/hc/en-us/requests/new |
|||||
| Warranty Notes |
We are sorry you are having issues with your Atlona product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.
Atlona deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on +41 43 508 43 21 or on https://support.atlona.com/hc/en-us/requests/new to create a support ticket for suspected faulty goods. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Atlona advise they are unable to fix the fault they will issue a returns authorisation number which looks like #54356. Once provided Midwich will be able to issue a return and provide a replacement if required.
Warranty Periods (from date of purchase)
10 Years – New Hardware / Electronics purchased from / after 1st June 2013
3 Years – New Hardware / Electronics purchased before 1st June 2013
Lifetime Warranty – All Cable Products
3 Years – B Stock Refurbished Hardware and Electronics purchased from / after 1st June
** Goods must be returned complete in their original packaging for transit. **
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: https://support.atlona.com/hc/en-us/requests/new |
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| AUDIO-TECHNICA | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Audio Technica product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Audio Technica. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Audio Technica they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Audio Technica product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Audio Technica. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Audio Technica they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| AVER | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | Midwich | 01379 649200 | Ace@Midwich.com | https://communication.aver.com/warranty | |
| Warranty Info | 36 Months | Midwich | https://www.aver.com/product-registration?_ga=2.242102976.317099157.1614959418-1842910358.1596701763 | |||
| DOA Notes |
We are sorry you are having issues with your Aver product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aver.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Aver they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: https://communication.aver.com/warranty |
|||||
| Warranty Notes |
We are sorry you are having issues with your Aver product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aver.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Aver they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: https://communication.aver.com/warranty |
|||||
| B-TECH | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | B-Tech | 0844 800 0445 | sales@btechavmounts.co.uk | ||
| DOA Notes | We are sorry you are having issues with your B-Tech product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to B-Tech. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted B-Tech they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your B-Tech product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to B-Tech. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted B-Tech they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| BSS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 10 Days from date of purchase | Midwich ACE Team | 01379 649333 | ace@midwich.com | ||
| Warranty Info | N/A | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your BSS product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to BSS. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted BSS they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your BSS product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to BSS. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted BSS they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| BALANCEBOX | ||||||
| ALL | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 Days | Midwich ACE Team | 01379 649333 | ace@midwich.com | ||
| Warranty Info | N/A | Midwich | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Balance Box product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Balance Box. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Balance Box they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Balance Box product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Balance Box. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Balance Box they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| BALDWIN-BOXALL | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A Please see Warranty Details | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Baldwin Boxall | 01379 649 333 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Baldwin Boxall product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Baldwin Boxall. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Baldwin Boxall they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your Baldwin Boxall product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Baldwin Boxall. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Baldwin Boxall they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| BARCO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 DAYS / 150 HOURS RUNTIME | BM&E Helpdesk | 0808 234 8122 | www.barco.com/support | ||
| Warranty Info | SEE WARRANTY NOTES | Barco | 0808 234 8122 | |||
| DOA Notes |
We are sorry you are having issues with your Barco product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Barco deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: www.barco.com/support |
|||||
| Warranty Notes |
We are sorry you are having issues with your Barco product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Barco deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: www.barco.com/support |
|||||
| BENQ | ||||||
| PROJECTORS & LAMPS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 Days | BenQ | 020 7216 0039 | https://www.benq.com/en-me/support/registration-warranty/warranty-information/projector.html | ||
| Warranty Info | SEE WARRANTY NOTES | BenQ | 020 7216 0039 | |||
| DOA Notes |
We are sorry you are having issues with your BenQ product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
BenQ deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct or https://www.benq.eu/en-uk/support/contact-us/email-us.html.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If BenQ advise they are unable to fix the fault they will issue a returns authorisation number which looks like F05443.
Once provided BenQ will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: https://www.benq.com/en-me/support/registration-warranty/warranty-information/projector.html |
|||||
| Warranty Notes |
We are sorry you are having issues with your BenQ product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
BenQ deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct or https://www.benq.eu/en-uk/support/contact-us/email-us.html.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If BenQ advise they are unable to fix the fault they will issue a returns authorisation number which looks like F05443.
Once provided BenQ will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: https://www.benq.com/en-me/support/registration-warranty/warranty-information/projector.html |
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| BIAMP | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 24 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your APart product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to APart. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Apart they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your APart product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to APart. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Apart they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| BLACKMAGIC DESIGN | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Unknown | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | N/A | Midwich | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Black Magic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Black Magic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Black Magic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Black Magic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Black Magic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Black Magic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| BLUEFOX | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Bluefox product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bluefox Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bluefox they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Bluefox product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bluefox Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bluefox they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| BLUEFIN | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich Ltd | 01379 649333 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Bluefin product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bluefin. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bluefin they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Bluefin product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bluefin. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bluefin they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| BOSCH | ||||||
| AUDIO PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Bosch product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Bosch product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| SECURITY PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | ace@midwich.com | 01379 649333 | ||
| DOA Notes | We are sorry you are having issues with your Bosch product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your Bosch product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| BRIGHTSIGN | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 days | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 24 Months | Brightsign | 01379 649333 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Brightsign product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Brightsign. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Brightsign they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Brightsign product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Brightsign. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Brightsign they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| BROTHER | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 days | Brother | 0333 777 4444 | RMARequests@brother-uk.com | https://www.brother.co.uk/support/contact-us | |
| Warranty Info | 12 Months | Brother Service Centre | 0333 777 4444 | RMARequests@brother-uk.com | ||
| DOA Notes |
We are sorry you are having issues with your Brother product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Brother deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on 0333 777 4444. You will need the following information to hand.
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Brother advise they are unable to fix the fault they will issue a returns authorisation number which looks like 6002746259. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: https://www.brother.co.uk/support/contact-us |
|||||
| Warranty Notes |
We are sorry you are having issues with your Brother product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Brother deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on 0333 777 4444. You will need the following information to hand.
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Brother advise they are unable to fix the fault they will issue a returns authorisation number which looks like 6002746259. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: https://www.brother.co.uk/support/contact-us |
|||||
| C2G - LEGRANDAV | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your C2G product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to C2G. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted C2G they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your C2G product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to C2G. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted C2G they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| CMS ERGO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 6 Months | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 12 Months | Midwich | 01379 649333 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your CMS Ergo product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to CMS Ergo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted CMS Ergo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your CMS Ergo product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to CMS Ergo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted CMS Ergo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| CROWN | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 10 Days from date of purchase | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | N/A | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Crown product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Crown. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Crown they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Crown product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Crown. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Crown they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| CABLES DIRECT | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Unknown | Cables Direct | 01773 514514 | sales@cablesdirect.co.uk | https://www.cablesdirect.co.uk/returns-information-i18 | |
| Warranty Info | 12 Months | Cables Direct | 01773 514514 | |||
| DOA Notes |
We are sorry you are having issues with your Cables Direct product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Cables Direct deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct or complete the contact us form on the website on http://www.cablesdirect.co.uk/Contact. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.cablesdirect.co.uk/returns-information-i18 |
|||||
| Warranty Notes |
We are sorry you are having issues with your Cables Direct product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Cables Direct deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct or complete the contact us form on the website on http://www.cablesdirect.co.uk/Contact. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.cablesdirect.co.uk/returns-information-i18 |
|||||
| CANON | ||||||
| DOCUMENT SCANNERS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 days | Canon | +44 (0)207 660 0186 | |||
| Warranty Info | SEE WARRANTY NOTES | Canon | +44 (0)207 660 0186 | |||
| DOA Notes | We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +44 (0)207 660 0186. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Canon advise they are unable to fix the fault they will issue a returns authorisation number will be provided by Canon. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +44 (0)207 660 0186. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Canon advise they are unable to fix the fault they will issue a returns authorisation number will be provided by Canon. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| PROJECTORS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Canon | 0207 6600186 | ||||
| Warranty Info | 36 Months | Canon | 0207 6600186 | |||
| DOA Notes | We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0207 6600186. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0207 6600186. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| LAMPS ONLY | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | None | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich | 01379 649333 | customer.services@midwich.com | 01379 649440 | |
| DOA Notes | We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Canon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Canon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes |
Online Return Application Available. We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Canon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Canon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. |
|||||
| WIDE FORMAT PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | 0870 240 5134 | ||||
| Warranty Info | SEE WARRANTY NOTES | Canon | 0870 240 5134 | |||
| DOA Notes | We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0870 240 5134. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0870 240 5134. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| ALL PRODUCTS (EXCEPT LAMPS, DOCUMENT SCANNERS AND MISSING ITEMS) | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days (Canon Consumer Imaging is 30 days) | Canon | 0207 660 0186 | http://www.canon.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | Canon | 0207 660 0186 | |||
| DOA Notes |
We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. Or fill out form online https://www.canon.co.uk/support/consumer_products/contact_support/
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.canon.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. Or fill out form online https://www.canon.co.uk/support/consumer_products/contact_support/
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.canon.co.uk |
|||||
| MISSING ITEMS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Canon Technical Support | 01869 331741 | http://www.canon.co.uk | |||
| Warranty Info | SEE WARRANTY NOTES | 01869 331741 | ||||
| DOA Notes |
We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.
Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on 01869 331741. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.canon.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.
Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on 01869 331741. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.canon.co.uk |
|||||
| CASIO | ||||||
| MOBILE TECHNOLOGY DIVISION ONLY | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days From End User | Casio | Adrian Ward 0208 208 9570 | MTDOrders@casio.co.uk | ||
| Warranty Info | 12 Months | Casio | Adrian Ward 0208 208 9570 | MTDOrders@casio.co.uk | ||
| DOA Notes | We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Casio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0208 208 9570. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Casio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0208 208 9570. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| ALL PRODUCTS (EXCLUDING PROJECTORS AND MOBILE) | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days | Casio | 020 8452 7253 | casio.co.uk | ||
| Warranty Info | 24 Months | Casio Technical Support | 020 8452 7253 | |||
| DOA Notes |
We are sorry you are having issues with your Casio product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Casio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Casio will be able to issue a return and provide a replacement if required.
Please be aware that all accessories must be returned.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: casio.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Casio product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Casio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Casio will be able to issue a return and provide a replacement if required.
Please be aware that all accessories must be returned.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: casio.co.uk |
|||||
| PROJECTORS ONLY | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days From Installation Date At End User | Midwich ACE Team | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Casio Customer Service | 0208 452 7253 | |||
| DOA Notes | We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Casio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Casio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Casio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Casio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| CELLO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days from receipt by end user | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Cello product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cello. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cello they will be in touch with a resolution to your enquiry. All screens must be returned securely in original packaging with all standard accessories otherwise the return may be rejected. Please be aware that Cello products are only for use in a consumer environment. They are not to be used commercially and no support will be offered for units used commercially. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Cello product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cello. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cello they will be in touch with a resolution to your enquiry. All screens must be returned securely in original packaging with all standard accessories otherwise the return may be rejected. Please be aware that Cello products are only for use in a consumer environment. They are not to be used commercially and no support will be offered for units used commercially. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| CENTREX SERVICES | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | Ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Centrex Services product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Centrex Services. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Centrex Services they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Centrex Services product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Centrex Services. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Centrex Services they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| CHIEF | ||||||
| WALL MOUNTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | None - Warranty Only | Chief | +31 495 580 840 | av.emea.sales@legrand.com | https://www.legrandav.com/en/policies/warranty_information | |
| Warranty Info | SEE WARRANTY NOTES | Chief | +31 495 580 840 | av.emea.sales@legrand.com | ||
| DOA Notes |
We are sorry you are having issues with your Chief product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Chief deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.legrandav.com/en/policies/warranty_information |
|||||
| Warranty Notes |
We are sorry you are having issues with your Chief product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Chief deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.legrandav.com/en/policies/warranty_information |
|||||
| CHORD | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Chord product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Chord. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Chord they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Chord product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Chord. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Chord they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| CITRONIC | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Citronic product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Citronic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Citronic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Citronic product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Citronic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Citronic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| CLEVER LITTLE BOX | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 Days | Midwich ACE Team | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Clever Little Box product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Clever Little Box. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Clever Little Box they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Clever Little Box product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Clever Little Box. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Clever Little Box they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| CLOUD ELECTRONICS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days | Midwich ACE Team | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 60 Months | Midwich ACE Team | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Cloud product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cloud. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cloud they will be in touch with a resolution to your enquiry. Repairs take approx. 4 working weeks from receipt with the Vendor. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Cloud product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cloud. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cloud they will be in touch with a resolution to your enquiry. Repairs take approx. 4 working weeks from receipt with the Vendor. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| DBX | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 10 days from purchase | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Sound Technology product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Technology they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Sound Technology product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Technology they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| DTEN | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Dayss | DTEN | support@dten.com | |||
| Warranty Info | N/A | DTEN | support@dten.com | |||
| DOA Notes | We are sorry you are having issues with your DTEN product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. DTEN deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided DTEN will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your DTEN product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. DTEN deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided DTEN will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| DA LITE US | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days from end user | Da Lite | +31 495 580 840 | av.emea.sales@legrand.com | https://www.legrandav.com/policies/warranty_information | |
| Warranty Info | SEE WARRANTY NOTES | Da Lite | +31 495 580 840 | av.emea.sales@legrand.com | ||
| DOA Notes |
We are sorry you are having issues with your Da-Lite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Da Lite deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand
* Product Model Number
* Serial Number
* Fault Details
* Order Number
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.legrandav.com/policies/warranty_information |
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| Warranty Notes |
We are sorry you are having issues with your Da-Lite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Da Lite deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand
* Product Model Number
* Serial Number
* Fault Details
* Order Number
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.legrandav.com/policies/warranty_information |
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| DA-LITE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days from end user | Projecta | +31 495 580 840 | av.emea.sales@legrand.com | https://www.legrandav.com/policies/warranty_information | |
| Warranty Info | SEE WARRANTY NOTES | Projecta | +31 495 580 840 | av.emea.sales@legrand.com | ||
| DOA Notes |
We are sorry you are having issues with your Projecta product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Projecta deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Projecta will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.legrandav.com/policies/warranty_information |
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| Warranty Notes |
We are sorry you are having issues with your Projecta product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Projecta deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Projecta will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.legrandav.com/policies/warranty_information |
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| DATAPATH | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | Datapath | support@datapath.co.uk | https://www.datapath.co.uk/policies/warranty-statement | ||
| Warranty Info | 36 Months | Datapath | support@datapath.co.uk | |||
| DOA Notes |
We are sorry you are having issues with your Datapath product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Datapath deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
https://www.datapath.co.uk/policies/rma-returns-policy
Please contact them direct. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Detailed description of the problem
* Serial number
* Any signal types or adapters in use
* Resolutions being used
* Any other relevant background information
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.datapath.co.uk/policies/warranty-statement |
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| Warranty Notes |
We are sorry you are having issues with your Datapath product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Datapath deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
https://www.datapath.co.uk/policies/rma-returns-policy
Please contact them direct. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Detailed description of the problem
* Serial number
* Any signal types or adapters in use
* Resolutions being used
* Any other relevant background information
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.datapath.co.uk/policies/warranty-statement |
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| DATAVIDEO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich Ltd | 01379 649333 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Datavideo product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Datavideo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Datavideo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Datavideo product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Datavideo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Datavideo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| DENON PROFESSIONAL | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 days from end user | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | 24 Months | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Denon product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Denon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Denon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Denon product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Denon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Denon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| DEXON | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from end user | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Dexon product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Dexon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Dexon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Dexon product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Dexon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Dexon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| DISPLAYLITE | ||||||
| OPTICAL IMAGING TECHNOLOGY | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days from end user | Midwich | 01379 649333 | ace@midwich.com | https://www.displaylite.co.uk/request-a-repair/ | |
| Warranty Info | 36 Months | Displaylite | 01480 455114 | support@displaylite.co.uk | ||
| DOA Notes |
We are sorry you are having issues with your Displaylite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Displaylite.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Displaylite they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: https://www.displaylite.co.uk/request-a-repair/ |
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| Warranty Notes |
We are sorry you are having issues with your Displaylite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Displaylite.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Displaylite they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: https://www.displaylite.co.uk/request-a-repair/ |
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| DRAPER GROUP LTD | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 DAYS | Draper (Euroscreen) | 01379 649333 | https://www.euroscreens.se/home-3/support/complaint.aspx | ||
| Warranty Info | 24 Months | Midwich Ltd | 01379 649 333 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Draper product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Draper who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Draper. Could you please have the following information to hand to supply to the Draper * Product Model Number * Serial Number * Fault Details * Order Number *Install date Please contact Draper on : https://www.euroscreens.se/home-3/support/complaint.aspx If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Draper product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Draper who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Draper. Could you please have the following information to hand to supply to the Draper * Product Model Number * Serial Number * Fault Details * Order Number *Install date Please contact Draper on : https://www.euroscreens.se/home-3/support/complaint.aspx If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| DRAYTEK | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | UK: 0345 527 7864 IE: 081 | julian.hubble@draytek.co.uk | https://www.draytek.co.uk/support | |||
| Warranty Info | N/A | UK: 0345 527 7864 IE: 081 | julian.hubble@draytek.co.uk | |||
| DOA Notes |
Manufacturer Website: https://www.draytek.co.uk/support |
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| Warranty Notes |
Manufacturer Website: https://www.draytek.co.uk/support |
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| EIZO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Unknown | Eizo | uksupport@eizo.com | https://www.eizo.co.uk/support-service/repair-service/warranty-contact-form/ | ||
| Warranty Info | 60 Months | Eizo | uksupport@eizo.com | |||
| DOA Notes |
We are sorry you are having issues with your Eizo product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Eizo deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Eizo advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: https://www.eizo.co.uk/support-service/repair-service/warranty-contact-form/ |
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| Warranty Notes |
We are sorry you are having issues with your Eizo product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Eizo deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Eizo advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: https://www.eizo.co.uk/support-service/repair-service/warranty-contact-form/ |
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| ELECTRO-VOICE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Electro-Voice product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Electro-Voice product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| ELITE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | NA - Refer to Warranty Notes | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 24 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Elite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Elite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number (you will find this on a sticker on the box or on the back of the housing unit on the screen) * Article number ( find the article number on the same label as the serial number) * Fault Details * Order Number * Photos or a video of the fault * Pictures of the fully extended screen with housing from the front view with and without projection. For partial photos, please attach a size measure, for example a folding rule Once our AfterCare Team (ACE) have contacted Elite they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Elite product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Elite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number (you will find this on a sticker on the box or on the back of the housing unit on the screen) * Article number ( find the article number on the same label as the serial number) * Fault Details * Order Number * Photos or a video of the fault * Pictures of the fully extended screen with housing from the front view with and without projection. For partial photos, please attach a size measure, for example a folding rule Once our AfterCare Team (ACE) have contacted Elite they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| ELMO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days From End User | Elmo/Equinox Maintenance Limited | 01684 290000 | service@equinox.co.uk | ||
| Warranty Info | 60 Months | Elmo | http://www.elmoeurope.com/en/html/download/index.php | |||
| DOA Notes | We are sorry you are having issues with your Elmo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01684 290000 or you can email them on service@equinox.co.uk. Equinox deal on behalf of Elmo for all their returns. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Elmo advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Elmo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01684 290000 or you can email them on service@equinox.co.uk. Equinox deal on behalf of Elmo for all their returns. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Elmo advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| ELO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | N/A | Midwich | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your ELO product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ELO. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ELO they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your ELO product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ELO. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ELO they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| EPIPHAN | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 01379 649333 | Ace@midwich.com | ||||
| Warranty Info | N/A | Midwich | 01379 649333 | Ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Epiphan product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Epiphan. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Epiphan they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Epiphan product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Epiphan. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Epiphan they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| EPSON | ||||||
| ALL PRODUCTS (EXCEPT LAMPS) | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days from date of purchase | Epson Technical Support | 0343 90 37766 | http://www.epson.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | Epson Technical Support | 0343 90 37766 | |||
| DOA Notes |
We are sorry you are having issues with your Epson product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Epson deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct to troubleshoot and obtain manufacturers authorisation for return. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Epson advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1012403012 or EUL-160533915. Once provided Midwich will be able to issue a return and provide a replacement if required.
Midwich cannot raise a return without authorisation from Epson.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: http://www.epson.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Epson product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Epson deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct to troubleshoot and obtain manufacturers authorisation for return. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Epson advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1012403012 or EUL-160533915. Once provided Midwich will be able to issue a return and provide a replacement if required.
Midwich cannot raise a return without authorisation from Epson.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: http://www.epson.co.uk |
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| LAMPS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Not Known | Epson Technical Support | 0871 423 7766 | http://www.epson.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | Epson Technical Support | 0871 423 7766 | |||
| DOA Notes |
We are sorry you are having issues with your Epson product purchased. In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.
Epson deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on 0871 4237766 to troubleshoot and obtain manufacturers authorisation for return. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Epson advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1012403012. Once provided Midwich will be able to issue a return and provide a replacement if required. You may not be issued a manufaturer's authorisation reference so please advise the aftercare team advisor when you call Midwich to arrange the return.
Midwich cannot raise a return with authorisation from Epson.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: http://www.epson.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your Epson product purchased. In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.
Epson deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on 0871 4237766 to troubleshoot and obtain manufacturers authorisation for return. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Epson advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1012403012. Once provided Midwich will be able to issue a return and provide a replacement if required. You may not be issued a manufaturer's authorisation reference so please advise the aftercare team advisor when you call Midwich to arrange the return.
Midwich cannot raise a return with authorisation from Epson.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: http://www.epson.co.uk |
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| EUROSCREEN | ||||||
| MANUAL SCREENS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | 24 Months | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Euroscreen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Euroscreen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Euroscreen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Euroscreen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Euroscreen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Euroscreen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| ELECTRIC SCREENS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days from end user | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Euroscreen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Euroscreen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Euroscreen they will be in touch with a resolution to your enquiry. Euroscreen Products come with a 1 yr RTB (Return To Base) warranty. Damaged Screens If you find your Euroscreen Electric screen is damaged but the box is not damaged you will need to report this within 48 hours of delivery. Photos and details of the damage will be required to process your request. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Euroscreen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Euroscreen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Euroscreen they will be in touch with a resolution to your enquiry. Euroscreen Products come with a 1 yr RTB (Return To Base) warranty. Damaged Screens If you find your Euroscreen Electric screen is damaged but the box is not damaged you will need to report this within 48 hours of delivery. Photos and details of the damage will be required to process your request. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| EXCEL | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Mayflex | 0800 093 1202 | techsupport@mayflex.com | |||
| Warranty Info | N/A | Mayflex | 0800 093 1202 | customerservice@mayflex.com | ||
| DOA Notes | We are sorry you are having issues with your Excel product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Excel deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Excel will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your Excel product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Excel deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Excel will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| FASTFLEX | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Fastflex product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Fastflex. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Fastflex they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Fastflex product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Fastflex. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Fastflex they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| FIELDCAST | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your FieldCast product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to FieldCast. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted FieldCast they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your FieldCast product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to FieldCast. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted FieldCast they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| FUJIFILM | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Fujifilm product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Fujifilm. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Fujifilm they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Fujifilm product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Fujifilm. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Fujifilm they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| FUJITSU | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 Days from Installation | Fujitsu | 0203 949 3483 | https://support.ts.fujitsu.com/Indexcontact.asp?OpenTab=servicedesk&lng=en | ||
| Warranty Info | SEE WARRANTY NOTES | Invec | 0203 949 3483 | |||
| DOA Notes |
We are sorry you are having issues with your Fujitsu product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Fujitsu deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Fujitsu will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: https://support.ts.fujitsu.com/Indexcontact.asp?OpenTab=servicedesk&lng=en |
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| Warranty Notes |
We are sorry you are having issues with your Fujitsu product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Fujitsu deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Fujitsu will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: https://support.ts.fujitsu.com/Indexcontact.asp?OpenTab=servicedesk&lng=en |
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| GATOR CASES | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | Ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Gator Cases product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Gator Cases. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Gator Cases they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Gator Cases product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Gator Cases. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Gator Cases they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| GLORYSTAR | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Glorystar product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Glorystar. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Glorystar they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Glorystar product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Glorystar. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Glorystar they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| GOODMANS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Goodmans product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Goodmans. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Goodmans they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Goodmans product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Goodmans. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Goodmans they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| GREEN HIPPO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Green Hippo product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Green Hippo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Green Hippo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Green Hippo product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Green Hippo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Green Hippo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| HAMA | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days From End User | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Hama product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Hama. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hama they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Hama product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Hama. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hama they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| HANNSPREE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 Days From End User | Repair Tech | 01926 818209 | hannspree@repairtech.co.uk | http://88.96.225.226/hannspree/hannspree_rma.asp | |
| Warranty Info | SEE WARRANTY NOTES | Repair Tech | 01926 818209 | hannspree@repairtech.co.uk | ||
| DOA Notes |
We are sorry you are having issues with your Hannspree product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Repair Tech deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct for support.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Hannspree advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.
Any product that is reported as faulty within 14 days of end user purchase is deemed dead on arrival (DOA) and will be replaced with a new item once normal RMA process is completed
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: http://88.96.225.226/hannspree/hannspree_rma.asp |
|||||
| Warranty Notes |
We are sorry you are having issues with your Hannspree product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Repair Tech deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct for support.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Hannspree advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.
Any product that is reported as faulty within 14 days of end user purchase is deemed dead on arrival (DOA) and will be replaced with a new item once normal RMA process is completed
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: http://88.96.225.226/hannspree/hannspree_rma.asp |
|||||
| HECKLER | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Heckler product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Heckler. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Heckler they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Heckler product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Heckler. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Heckler they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| HISENSE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from Purchase | Hisense | 0345 610 4199 | service@hisense.co.uk | ||
| Warranty Info | 24 Months | Hisense | 0345 610 4199 | service@hisense.co.uk | ||
| DOA Notes | We are sorry you are having issues with your Hisense product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Hisense deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Hisense advise they are unable to fix the fault they will issue a returns authorisation number which looks like H1600118. Once provided Midwich will be able to issue a return and provide a replacement if required. Damaged In Transit For all Damaged In Transit products where the box is in pristine condition please contact the AfterCare Team who will be happy to assist you. Please ensure you have all the details as above to hand before calling in. Photographs of the box and unit will be required to process your request. Please ensure all returns are returned complete with all accessories and the original packaging. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Hisense product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Hisense deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Hisense advise they are unable to fix the fault they will issue a returns authorisation number which looks like H1600118. Once provided Midwich will be able to issue a return and provide a replacement if required. Damaged In Transit For all Damaged In Transit products where the box is in pristine condition please contact the AfterCare Team who will be happy to assist you. Please ensure you have all the details as above to hand before calling in. Photographs of the box and unit will be required to process your request. Please ensure all returns are returned complete with all accessories and the original packaging. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| HONEYWELL | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 36 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Honeywell product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Honeywell. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Honeywell they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Honeywell product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Honeywell. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Honeywell they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| HUDDLY | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Huddly product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Huddly. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Huddly they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Huddly product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Huddly. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Huddly they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| ICE CABLE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | None | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your ICE Cable product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ICE Cable. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ICE Cable they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your ICE Cable product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ICE Cable. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ICE Cable they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| ICRON | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | Ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Icron product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Icron. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Icron they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Icron product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Icron. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Icron they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| INOGENI | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich Ltd | 01379 649333 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Inogeni product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Inogeni. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Inogeni they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Inogeni product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Inogeni. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Inogeni they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| INSTRUI | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | Ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Instrui product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Instrui. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Instrui they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Instrui product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Instrui. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Instrui they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| INTERLINK | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Interlink product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Interlink. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Interlink they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Interlink product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Interlink. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Interlink they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| JBL PRO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 10 days from purchase | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your JBL Pro product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to JBL Pro. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted JBL Pro they will be in touch with a resolution to your enquiry. Damaged In Transit For any units you receive where the box is in pristine condition and the unit inside is damaged please report this to Sound Technology on the below number. This must be reported to Sound Technology within 72 Hours of delivery. Sound Technology - 01462 480000 Sound Technology will then arrange a replacement with yourself and arrange for the damaged item to be collected. Please ensure the unit is collected with the original box, all manuals and accessories. If the original box is disposed of the claim for damage in transit will be void. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your JBL Pro product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to JBL Pro. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted JBL Pro they will be in touch with a resolution to your enquiry. Damaged In Transit For any units you receive where the box is in pristine condition and the unit inside is damaged please report this to Sound Technology on the below number. This must be reported to Sound Technology within 72 Hours of delivery. Sound Technology - 01462 480000 Sound Technology will then arrange a replacement with yourself and arrange for the damaged item to be collected. Please ensure the unit is collected with the original box, all manuals and accessories. If the original box is disposed of the claim for damage in transit will be void. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| JVC | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your JVC product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to JVC. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted JVC they will be in touch with a resolution to your enquiry. Please ensure all faulty goods are returned complete with all accessories and original packaging. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your JVC product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to JVC. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted JVC they will be in touch with a resolution to your enquiry. Please ensure all faulty goods are returned complete with all accessories and original packaging. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| JABRA | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Jabra | 01784 220172 | jabrasupport.uk@jabra.com | |||
| Warranty Info | N/A | Jabra | 01784 220172 | jabrasupport.uk@jabra.com | ||
| DOA Notes | We are sorry you are having issues with your Jabra product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Jabra deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct 01784 220172 or jabrasupport.uk@jabra.com You will need the following information to hand. * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Jabra product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Jabra deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct 01784 220172 or jabrasupport.uk@jabra.com You will need the following information to hand. * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. | |||||
| K-ARRAY | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from end user | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your K-Array product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to K-Array. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted K-Array they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your K-Array product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to K-Array. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted K-Array they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| KODAK | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Kodak product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kodak. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kodak they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Kodak product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kodak. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kodak they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| KODAK ALARIS | ||||||
| EVERYTHING EXCEPT SCANNERS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 days | Midwich Customer Services | 01379 649 333 | Ace@Midwich.com | http://www.kodak.co.uk | |
| Warranty Info | 12 Months | Kodak Help Desk | 0870 243 0270 | 0131 458 6962 | ||
| DOA Notes |
We are sorry you are having issues with your Kodak Alaris product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kodak Alaris
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Kodak Alaris they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.kodak.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your Kodak Alaris product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kodak Alaris
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Kodak Alaris they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.kodak.co.uk |
|||||
| SCANNERS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Unknown | Kodak Scanner Helpdesk | 0845 7573175 | http://www.kodak.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | Kodak Scanner Helpdesk | 0845 757 3175 | |||
| DOA Notes |
We are sorry you are having issues with your Kodak product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.
Kodak deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on 0845 757 3175. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Only exception is I30s and I40s in which case you contact Sykes Call Centre on 0870 2405264. Manufacturer Website: http://www.kodak.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your Kodak product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.
Kodak deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on 0845 757 3175. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Only exception is I30s and I40s in which case you contact Sykes Call Centre on 0870 2405264. Manufacturer Website: http://www.kodak.co.uk |
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| KOFAX | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Kofax product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kofax. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kofax they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Kofax product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kofax. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kofax they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| KRAMER ELECTRONICS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days | Midwich ACE Team | 01379 649333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Kramer product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kramer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kramer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your Kramer product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kramer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kramer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist | |||||
| KYOCERA | ||||||
| HARDWARE (NON CONSUMABLES) | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Under 100 printed pages | Kyocera Document Solutions | 0330 128 9220 | supportdesk@duk.kyocera.com | http://www.kyocera.co.uk | |
| Warranty Info | 24 Months | Kyocera Document Solutions | 0330 128 9220 | supportdesk@duk.kyocera.com | ||
| DOA Notes |
We are sorry you are having issues with your Kyocera product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Kyocera deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Kyocera will be able to issue a return and provide a replacement if required.
Where possible end users should contact Kyocera for troubleshooting.
Could you please ensure that you register your printer with Kyocera Document Solutions prior to reporting any faults. This can be done by visiting: www.kyocerasupport.co.uk/index/warranty/warranty_registration.html
To report any faults, please call Kyocera on the above number, they will deal with any queries you may have.
*** Please note Midwich can not deal with DOA requests, these must be passed through to Kyocera ***
*** We cannot offer credit on Kyocera products, all returns MUST go through Kyocera for replacement or repair *** Manufacturer Website: http://www.kyocera.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your Kyocera product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Kyocera deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Kyocera will be able to issue a return and provide a replacement if required.
Where possible end users should contact Kyocera for troubleshooting.
Could you please ensure that you register your printer with Kyocera Document Solutions prior to reporting any faults. This can be done by visiting: www.kyocerasupport.co.uk/index/warranty/warranty_registration.html
To report any faults, please call Kyocera on the above number, they will deal with any queries you may have.
*** Please note Midwich can not deal with DOA requests, these must be passed through to Kyocera ***
*** We cannot offer credit on Kyocera products, all returns MUST go through Kyocera for replacement or repair *** Manufacturer Website: http://www.kyocera.co.uk |
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| CONSUMABLES ONLY | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days | Midwich | 01379 649 333 | Ace@Midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Kyocera product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kyocera Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kyocera they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Kyocera product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kyocera Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kyocera they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| LG | ||||||
| COMMERCIAL SCREENS ONLY | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | 36 Months | LG Business Solutions Helpdesk | b2bsvcuk@lge.com | |||
| DOA Notes | We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| ALL EXCEPT COMMERCIAL SCREENS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days from end user | Midwich | 01379 649 333 | ace@midwich.com | cic.uk@lge.com | |
| Warranty Info | SEE WARRANTY NOTES | LG Electronics | 0344 847 5454 | cic.uk@lge.com | ||
| DOA Notes |
We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: cic.uk@lge.com |
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| Warranty Notes |
We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: cic.uk@lge.com |
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| SPARES | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | LG Electronics | 0844 847 1402 | ukspares@lge.com | ||
| Warranty Info | SEE WARRANTY NOTES | LG Electronics | 0844 847 1402 | ukspares@lge.com | ||
| DOA Notes | Please contact LG Electronics, they will be happy to help you with any queries you may have. | |||||
| Warranty Notes | Please contact LG Electronics, they will be happy to help you with any queries you may have. | |||||
| LAB GRUPPEN | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 Days | Midwich ACE Team | 01379 649333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Lab Grupen | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Lab Grupen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Lab Grupen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number * Proof of Purchase Once our AfterCare Team (ACE) have contacted Lab Grupen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Lab Grupen product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Lab Grupen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number * Proof of Purchase Once our AfterCare Team (ACE) have contacted Lab Grupen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| LENOVO | ||||||
| CONSUMER/RETAIL DEVICES | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days | Lenovo | +44 203-901-6082 | |||
| Warranty Info | N/A | |||||
| DOA Notes | Outside of the DOA period the end customer can either raise a case via the https://support.lenovo.com/gb/en/ support site. Or call the Lenovo Premier Support team, as all ThinkSmart devices come with Premier Support included. | |||||
| Warranty Notes | Outside of the DOA period the end customer can either raise a case via the https://support.lenovo.com/gb/en/ support site. Or call the Lenovo Premier Support team, as all ThinkSmart devices come with Premier Support included. | |||||
| LEXMARK | ||||||
| LASER PRINTERS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 days | Lexmark | 08707 337100 | http://www.lexmark.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | Lexmark Helpdesk | 08707 337100 | |||
| DOA Notes |
We are sorry you are having issues with your Lexmark product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Lexmark deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Lexmark advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1-116137139957. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: http://www.lexmark.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your Lexmark product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Lexmark deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Lexmark advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1-116137139957. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: http://www.lexmark.co.uk |
|||||
| CONSUMABLES | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Not known | Midwich Customer Services | 01379 649333 | Ace@Midwich.com | http://www.lexmark.co.uk | |
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes |
We are sorry you are having issues with your Lexmark product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Lexmark.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Lexmark they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.lexmark.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your Lexmark product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Lexmark.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Lexmark they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.lexmark.co.uk |
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| LIBERTY | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 1 year Warranty | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Liberty product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Liberty. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Liberty they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Liberty product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Liberty. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Liberty they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| LINDY | ||||||
| CABLES | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 Days | Lindy | 01642 754040 | technical@lindy.co.uk | 01642 754049 | |
| Warranty Info | SEE WARRANTY NOTES | Lindy | 01642 754040 | technical@lindy.co.uk | 01642 754049 | |
| DOA Notes | We are sorry you are having issues with your Lindy product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lindy deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01642 754040, email on technical@lindy.co.uk or complete the RMA form on https://www.lindy.co.uk/return-product-i374. Technical support can also be obtained by visiting the Lindy forum at http://forum.lindy.co.uk/. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lindy advise they are unable to fix the fault they will issue a returns authorisation number which looks like AH104-206371003. If unit is tested and confirmed faulty within DOA this is entitled to a full refund or replacement. Once provided Midwich will be able to issue a return and provide a replacement if required. Items returned must be complete with manuals, components and all software supplied. Goods that are tested and confirmed no fault found will be returned to the customer. If goods are incomplete these must be reported within 3 days of receipt of goods. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Lindy product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lindy deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01642 754040, email on technical@lindy.co.uk or complete the RMA form on https://www.lindy.co.uk/return-product-i374. Technical support can also be obtained by visiting the Lindy forum at http://forum.lindy.co.uk/. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lindy advise they are unable to fix the fault they will issue a returns authorisation number which looks like AH104-206371003. If unit is tested and confirmed faulty within DOA this is entitled to a full refund or replacement. Once provided Midwich will be able to issue a return and provide a replacement if required. Items returned must be complete with manuals, components and all software supplied. Goods that are tested and confirmed no fault found will be returned to the customer. If goods are incomplete these must be reported within 3 days of receipt of goods. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| LINSAR | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Linsar product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Linsar. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Linsar they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Linsar product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Linsar. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Linsar they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| LOXIT | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Not known | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Loxit product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Loxit. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Loxit they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Loxit product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Loxit. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Loxit they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| LUMENS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Lumens | 00322-452-7600 | support@lumenseu.com | http://www.lumens.com.tw | |
| Warranty Info | 60 Months | Lumens | 00322-452-7600 | support@lumenseu.com | ||
| DOA Notes |
We are sorry you are having issues with your Lumens product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Lumens deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Lumens advise they are unable to fix the fault they may issue a returns authorisation number which looks like MID-038. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: http://www.lumens.com.tw |
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| Warranty Notes |
We are sorry you are having issues with your Lumens product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Lumens deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Lumens advise they are unable to fix the fault they may issue a returns authorisation number which looks like MID-038. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: http://www.lumens.com.tw |
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| MSOLUTIONS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Msolutions product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Msolutions. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Msolutions they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Msolutions product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Msolutions. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Msolutions they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| MXL MICS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your MXL Mics product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to MXL Mics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted MXL Mics they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your MXL Mics product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to MXL Mics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted MXL Mics they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| MANFROTTO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Manfrotto product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Manfrotto. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Manfrotto they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Manfrotto product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Manfrotto. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Manfrotto they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| MARANTZ | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Marantz product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Marantz. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Marantz they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Marantz product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Marantz. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Marantz they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| MARTIN LIGHTING | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days | Midwich Ltd | 08719 770771 | Amxsupport@midwich.com | ||
| Warranty Info | 36 Months | See Warranty Notes | 08719 770771 | Amxsupport@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your AMX product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich Mi support team who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AMX. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details/ Any troubleshooting attempted * Order Number Once our Misupport team have contacted AMX they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our Misupport team on 08719 770771 / amxsupport@midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your AMX product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich Mi support team who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AMX. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details/ Any troubleshooting attempted * Order Number Once our Misupport team have contacted AMX they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our Misupport team on 08719 770771 / amxsupport@midwich.com who will be happy to assist. | |||||
| MAXELL | ||||||
| LAMPS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days | Equinox | 01684 290000 | http://www.equinox.co.uk/Hitachi/ | ||
| Warranty Info | SEE WARRANTY NOTES | Equinox | 01684 290000 | |||
| DOA Notes |
We are sorry you are having issues with your Hitachi Lamp product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.
Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please complete the Replacement Lamp Claim form on the website on www.equinox.co.uk/hitachi. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
* Total Hours Used
* Date of Purchase
If Equinox advise they are unable to fix the fault they will issue a returns authorisation number. A warranty Lamp will then be issued Free Of Charge.
Warranty Period
*Education - 3 Years from date of purchase of the projector
*Non Education - 6 Months from the date of purchase of the projector
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: http://www.equinox.co.uk/Hitachi/ |
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| Warranty Notes |
We are sorry you are having issues with your Hitachi Lamp product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.
Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please complete the Replacement Lamp Claim form on the website on www.equinox.co.uk/hitachi. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
* Total Hours Used
* Date of Purchase
If Equinox advise they are unable to fix the fault they will issue a returns authorisation number. A warranty Lamp will then be issued Free Of Charge.
Warranty Period
*Education - 3 Years from date of purchase of the projector
*Non Education - 6 Months from the date of purchase of the projector
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: http://www.equinox.co.uk/Hitachi/ |
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| PROJECTORS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days From End User | Maxell | Tech.Assist@maxelldisplay.com | https://hitachi.equinox.co.uk/(S(rfhqoeg3wrdyshdvsmynf5x1))/Default.aspx | ||
| Warranty Info | 36 Months | Equinox | www.equinox.co.uk/hitachi | |||
| DOA Notes |
We are sorry you are having issues with your Maxell Projector product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Maxell deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
* Date of Purchase
If Maxell advise they are unable to fix the fault they will issue a returns authorisation number.
The End User must de-install the projector and ensure it is packaged in the original packaging with all accessories. The faulty projector will then be collected and swapped with a replacement projector at the same time.
The Warranty will be unchanged and be for 3 Years or longer if an extension has been purchased.
Log a call out for an engineer to visit on-site, if it goes faulty within the first month then the projector is replaced with a new one, if it is over 30 days then the projector will be swapped out with a refurbished unit.
For Warranty Swap Outs the projector must be packaged suitably for transit. The faulty projector will then be collected and swapped with a replacement projector at the same time. You will need to log the call as per the DOA process on the Equinox website.
A repair for all warranty projectors can be offered if required.
For customers in Eire or Northern Ireland - Please contact Equinox Ireland on +353 1629 6079 who will assist with your query.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: https://hitachi.equinox.co.uk/(S(rfhqoeg3wrdyshdvsmynf5x1))/Default.aspx |
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| Warranty Notes |
We are sorry you are having issues with your Maxell Projector product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Maxell deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
* Date of Purchase
If Maxell advise they are unable to fix the fault they will issue a returns authorisation number.
The End User must de-install the projector and ensure it is packaged in the original packaging with all accessories. The faulty projector will then be collected and swapped with a replacement projector at the same time.
The Warranty will be unchanged and be for 3 Years or longer if an extension has been purchased.
Log a call out for an engineer to visit on-site, if it goes faulty within the first month then the projector is replaced with a new one, if it is over 30 days then the projector will be swapped out with a refurbished unit.
For Warranty Swap Outs the projector must be packaged suitably for transit. The faulty projector will then be collected and swapped with a replacement projector at the same time. You will need to log the call as per the DOA process on the Equinox website.
A repair for all warranty projectors can be offered if required.
For customers in Eire or Northern Ireland - Please contact Equinox Ireland on +353 1629 6079 who will assist with your query.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: https://hitachi.equinox.co.uk/(S(rfhqoeg3wrdyshdvsmynf5x1))/Default.aspx |
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| MERCURY | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Mercury product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Mercury. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Mercury they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Mercury product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Mercury. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Mercury they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| MERSIVE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | Mersive | (303) 291-3775 | https://customersupport.mersive.com/hc/en-us/requests/new | ||
| Warranty Info | N/A | Mersive | (303) 291-3775 | |||
| DOA Notes |
We are sorry you are having issues with your Mersive product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Mersive deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Mersive advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: https://customersupport.mersive.com/hc/en-us/requests/new |
|||||
| Warranty Notes |
We are sorry you are having issues with your Mersive product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Mersive deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Mersive advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: https://customersupport.mersive.com/hc/en-us/requests/new |
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| MIDDLE ATLANTIC | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days from end user | Middle Atlantic | +31 495 580 840 | av.emea.sales@legrand.com | https://www.legrandav.com/policies/warranty_information | |
| Warranty Info | SEE WARRANTY NOTES | Middle Atlantic | +31 495 580 840 | av.emea.sales@legrand.com | ||
| DOA Notes |
We are sorry you are having issues with your Middle Atlantic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Middle Atlantic deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand
* Product Model Number
* Serial Number
* Fault Details
* Order Number
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.legrandav.com/policies/warranty_information |
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| Warranty Notes |
We are sorry you are having issues with your Middle Atlantic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Middle Atlantic deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand
* Product Model Number
* Serial Number
* Fault Details
* Order Number
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: https://www.legrandav.com/policies/warranty_information |
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| MITSUBISHI | ||||||
| LAMPS ONLY | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 15 Days From End User | Midwich | 01379 649333 | ace@midwich.com | 01379 652440 | |
| Warranty Info | 12 Months | Midwich | 01379 649333 | ace@midwich.com | 01379 652440 | |
| DOA Notes | We are sorry you are having issues with your Mitsubishi Lamp purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Mitsubishi. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Mitsubishi they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Mitsubishi Lamp purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Mitsubishi. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Mitsubishi they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| ALL PRODUCTS (EXCLUDING LAMPS) | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days From End User | Midwich | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Mitsubishi | 0161 866 6089 | |||
| DOA Notes | We are sorry you are having issues with your Mitsubishi product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Mitsubishi Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Mitsubishi they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.*** | |||||
| Warranty Notes | We are sorry you are having issues with your Mitsubishi product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Mitsubishi Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Mitsubishi they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.*** | |||||
| MONACOR | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Midwich Ltd | 01379 649 333 | ace@midwich.com | https://www.mlecgroup.com/ | |
| Warranty Info | SEE WARRANTY NOTES | Monacor | 01908 217100 | sales@monacor.co.uk | ||
| DOA Notes |
We are sorry you are having issues with your Monacor product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Monacor.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Monacor they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Manufacturer Website: https://www.mlecgroup.com/ |
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| Warranty Notes |
We are sorry you are having issues with your Monacor product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Monacor.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Monacor they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Manufacturer Website: https://www.mlecgroup.com/ |
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| MONITOR AUDIO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Monitor Audio product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Monitor Audio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Monitor Audio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Monitor Audio product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Monitor Audio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Monitor Audio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| NEC | ||||||
| LCD | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 days from date of purchase | NEC Display Solutions | +44 (0) 20 30045597 | vs-helpline.GB@sharp.eu | https://www.sharpnecdisplays.eu/p/uk/en/support/hotline.xhtml | |
| Warranty Info | 36 Months | NEC Display Solutions | 01952 237003 | vs-helpline.GB@sharp.eu | ||
| DOA Notes |
We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
*Proof of Purchase
* Serial Number
* Details of the fault
* Any permanent security markings?
* Any physical damage?
* Any non-NEC repair or modi?caon?
Once provided NEC will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: https://www.sharpnecdisplays.eu/p/uk/en/support/hotline.xhtml |
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| Warranty Notes |
We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
*Proof of Purchase
* Serial Number
* Details of the fault
* Any permanent security markings?
* Any physical damage?
* Any non-NEC repair or modi?caon?
Once provided NEC will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: https://www.sharpnecdisplays.eu/p/uk/en/support/hotline.xhtml |
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| PLASMA DISPLAYS PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 Days from end user | NEC Help Desk | 01952 237004 | http://www.nec-display-solutions.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | NEC Helpdesk | 01952 237004 | |||
| DOA Notes |
We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided NEC will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.nec-display-solutions.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided NEC will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.nec-display-solutions.co.uk |
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| DISPLAY LITE | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Unknown | Display Lite | 01480 455114 | |||
| Warranty Info | SEE WARRANTY NOTES | NEC | 01480 455114 | |||
| DOA Notes | We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact Display Lite Customer Servives who will be happy to assist you. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact Display Lite Customer Servives who will be happy to assist you. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided NEC will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| LAMPS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 6 months | NEC | 01952 237004 | uklcdservice@emea.nec.com. | http://www.nec.co.uk | 01952 237087 |
| Warranty Info | SEE WARRANTY NOTES | NEC | 01952 237004 | uklcdservice@emea.nec.com. | 01952 237087 | |
| DOA Notes |
We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
* Any permanent security markings?
* Any physical damage?
* Any non-NEC repair or modi?caon?
* Lamp hours (Projectors only)
Once provided NEC will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
***Please note Midwich can not deal with faulty item requests, these must be passed through to NEC*** Manufacturer Website: http://www.nec.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
* Any permanent security markings?
* Any physical damage?
* Any non-NEC repair or modi?caon?
* Lamp hours (Projectors only)
Once provided NEC will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
***Please note Midwich can not deal with faulty item requests, these must be passed through to NEC*** Manufacturer Website: http://www.nec.co.uk |
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| LCD PROJECTORS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 Days | NEC Helpdesk | +44 (0) 20 30045597 | vs-helpline.GB@sharp.eu | https://www.sharpnecdisplays.eu/p/uk/en/support/hotline.xhtml | |
| Warranty Info | SEE WARRANTY NOTES | NEC Helpdesk | +44 (0) 20 30045597 | vs-helpline.GB@sharp.eu | ||
| DOA Notes |
We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
* Any permanent security markings?
* Any physical damage?
* Any non-NEC repair or modi?caon?
* Lamp hours (Projectors only)
Once provided NEC will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.sharpnecdisplays.eu/p/uk/en/support/hotline.xhtml |
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| Warranty Notes |
We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
* Any permanent security markings?
* Any physical damage?
* Any non-NEC repair or modi?caon?
* Lamp hours (Projectors only)
Once provided NEC will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.sharpnecdisplays.eu/p/uk/en/support/hotline.xhtml |
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| DLP PROJECTORS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 Days | NEC Helpdesk | 01952 237004 | http://www.nec-display-solutions.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | NEC Helpdesk | 01952 237004 | |||
| DOA Notes |
We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided NEC will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.nec-display-solutions.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your NEC product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
NEC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided NEC will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.nec-display-solutions.co.uk |
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| NEAT | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A - See Warrantry | Neat | support@neat.no | |||
| Warranty Info | 12 Months | Neat | support@neat.no | |||
| DOA Notes | We are sorry you are having issues with your Neat product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Neat deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Neat will be able to issue a return and provide a replacement if required. Neat devices are sold with a 1-year warranty included. If for some reason your Neat device breaks during your warranty period, please contact support@neat.no and Neat will arrange a replacement. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your Neat product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Neat deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Neat will be able to issue a return and provide a replacement if required. Neat devices are sold with a 1-year warranty included. If for some reason your Neat device breaks during your warranty period, please contact support@neat.no and Neat will arrange a replacement. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| NETGEAR AV | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Midwich | 01379 649200 | Ace@Midwich.com | ||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Netgear product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Netgear. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Netgear they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Netgear product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Netgear. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Netgear they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| NEXXIA | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from end user | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Nexxia product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Nexxia. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Nexxia they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Nexxia product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Nexxia. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Nexxia they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| NOVASTAR | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Nova Star product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Nova Star. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Nova Star they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Nova Star product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Nova Star. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Nova Star they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| NUMATIC | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Midwich ACE Team | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 12 Months | Midwich ACE Team | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Numatic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Numatic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Numatic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Numatic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Numatic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Numatic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| OKI | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 days | OKI Help Desk | +44 (0)29 2168 031 | customer@okieurope.com | https://www.oki.com/uk/printing/support/index.html | |
| Warranty Info | SEE WARRANTY NOTES | OKI Help Desk | +44 (0)29 2168 031 | customer@okieurope.com | ||
| DOA Notes |
We are sorry you are having issues with your OKI product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
OKI deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided OKI will be able to issue a return and provide a replacement if required.
And if they advise to contact Midwich for DOA they will Issue a DOA Ref number ( please ensure you have this before contacting Midwich ).
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: https://www.oki.com/uk/printing/support/index.html |
|||||
| Warranty Notes |
We are sorry you are having issues with your OKI product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
OKI deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided OKI will be able to issue a return and provide a replacement if required.
And if they advise to contact Midwich for DOA they will Issue a DOA Ref number ( please ensure you have this before contacting Midwich ).
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Manufacturer Website: https://www.oki.com/uk/printing/support/index.html |
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| OLYMPUS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days from Date of Purchase | Midwich Ltd | 01379 649333 | ace@midwich.com | http://www.olympus.co.uk | |
| Warranty Info | 24 Months | Olympus Customer Support | 0800 111 4888 | customer.support@olympus.co.uk | 01923 243 351 | |
| DOA Notes |
We are sorry you are having issues with your Olympus product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Olympus.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Olympus they will be in touch with a resolution to your query.
All products should be returned complete with the original box and packaging and all accessories. Where this is not followed the product may be refused with no credit issued.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. Manufacturer Website: http://www.olympus.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Olympus product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Olympus.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Olympus they will be in touch with a resolution to your query.
All products should be returned complete with the original box and packaging and all accessories. Where this is not followed the product may be refused with no credit issued.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. Manufacturer Website: http://www.olympus.co.uk |
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| ONKYO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from end user | Midwich Ltd | 01379 649333 | Ace@Midwich.com | www.onkyo.co.uk | |
| Warranty Info | 24 Months | Sontec Electronics Ltd | 01603483675 | customer.service@sontec.co.uk | 01603 78883 | |
| DOA Notes |
We are sorry you are having issues with your Onkyo product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Onkyo.
Could you please have the following information to hand to supply to the AfterCare Team (ACE):
* Product Model Number
* Serial Number
* Fault Details
* Order Number
*Proof of Purchase
Once our AfterCare Team (ACE) have contacted Onkyo they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist
Manufacturer Website: www.onkyo.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Onkyo product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Onkyo.
Could you please have the following information to hand to supply to the AfterCare Team (ACE):
* Product Model Number
* Serial Number
* Fault Details
* Order Number
*Proof of Purchase
Once our AfterCare Team (ACE) have contacted Onkyo they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist
Manufacturer Website: www.onkyo.co.uk |
|||||
| OPTOMA | ||||||
| ALL PRODUCTS (EXCEPT LAMPS) | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from date of purchase | Optoma | 01923 691865 | www.optoma.co.uk | 01923 691888 | |
| Warranty Info | SEE WARRANTY NOTES | Optoma | 01923 691865 | 01923 691888 | ||
| DOA Notes |
We are sorry you are having issues with your Optoma product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Optoma deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct or complete the contact us form on the website on www.optoma.co.uk/supportform.aspx
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Optoma advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: www.optoma.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your Optoma product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Optoma deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct or complete the contact us form on the website on www.optoma.co.uk/supportform.aspx
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Optoma advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: www.optoma.co.uk |
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| LAMPS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from date of purchase | Optoma | 01923 691865 | |||
| Warranty Info | SEE WARRANTY NOTES | Optoma | 01923 691865 | |||
| DOA Notes | We are sorry you are having issues with your Optoma product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Optoma deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01923 691865, fax on 01923 691888 or complete the contact us form on the website on www.optoma.co.uk/supportform.aspx. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Optoma advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Optoma product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Optoma deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01923 691865, fax on 01923 691888 or complete the contact us form on the website on www.optoma.co.uk/supportform.aspx. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Optoma advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| ORCA | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | Ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Orca product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Orca. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Orca they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Orca product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Orca. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Orca they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| PMVMOUNTS | ||||||
| ALL PRODUCTS (INCLUDES MOUNTECH PRODUCTS) | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Unknown | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | N/A | PMVmounts | 01379 649333 | Ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your PMV product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to PMV. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted PMV they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your PMV product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to PMV. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted PMV they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| PANASONIC | ||||||
| SPARE PARTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | 0844 8443890 | ||||
| Warranty Info | N/A | |||||
| DOA Notes | For Panasonic spare parts please call the number above. | |||||
| Warranty Notes | For Panasonic spare parts please call the number above. | |||||
| LAMPS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 6 months or 500 hours | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Midwich | 01379 649 333 | ace@midwich.com | http://www.panasonic.co.uk | |
| Warranty Info | 36 Months | Panasonic Service Support | 0870 6001620 | professional.support@eu.panasonic.com | ||
| DOA Notes |
We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Manufacturer Website: http://www.panasonic.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Manufacturer Website: http://www.panasonic.co.uk |
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| PAPERCUT | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from end user | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Papercut product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Papercut. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Papercut they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Papercut product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Papercut. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Papercut they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| PARALOGIC | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Paralogic product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Paralogic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Paralogic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Paralogic product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Paralogic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Paralogic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| PEERLESS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 days | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | 60 Months | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Peerless product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Peerless. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Peerless they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Peerless product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Peerless. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Peerless they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| PENN ELCOM | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 21 Days | Midwich | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 120 Months | Midwich | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Penn Elcom product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Penn Elcom. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Please be aware Midwich can not raise a return until Penn Elcom have authorised us to do so. Once our AfterCare Team (ACE) have contacted Penn Elcom they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Penn Elcom product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Penn Elcom. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Please be aware Midwich can not raise a return until Penn Elcom have authorised us to do so. Once our AfterCare Team (ACE) have contacted Penn Elcom they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| PENTON | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Unknown | Penton | 01903 215315 | sales@pentonuk.co.uk | ||
| Warranty Info | N/A | Penton | 01903 215315 | sales@pentonuk.co.uk | ||
| DOA Notes | We are sorry you are having issues with your Penton product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Penton deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Any goods damaged in transit or any shortfall received must be notified to Penton UK Ltd within 2 days of receipt of shipment. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Penton product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Penton deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Any goods damaged in transit or any shortfall received must be notified to Penton UK Ltd within 2 days of receipt of shipment. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| PHILIPS | ||||||
| MONITORS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days from end user | Philips Consumer Care | (+44) 8455281868 | http://www.philips.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | Philips Warranty Line | (+44) 8455281868 | |||
| DOA Notes |
We are sorry you are having issues with your Philips product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.
Philips deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on (+44) 8455281868. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Philips advise they are unable to fix the fault they will issue a returns authorisation number which looks like MMD---. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.philips.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Philips product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.
Philips deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on (+44) 8455281868. You will need the following information to hand
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Philips advise they are unable to fix the fault they will issue a returns authorisation number which looks like MMD---. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.philips.co.uk |
|||||
| TV (HOSPITATLITY) | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 day doa period | Philips Consumer Care | 020 7949 0069 | www.philips.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | Philips Service | 020 7949 0069 | |||
| DOA Notes |
We are sorry you are having issues with your Philips product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Philips deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Philips advise they are unable to fix the fault they will issue a returns authorisation number which looks like MMD---. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.philips.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Philips product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Philips deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Philips advise they are unable to fix the fault they will issue a returns authorisation number which looks like MMD---. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.philips.co.uk |
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| PIONEER | ||||||
| SPARES | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | Pioneer | 01753 789 876. | |||
| Warranty Info | SEE WARRANTY NOTES | |||||
| DOA Notes | We are sorry you are having issues with your Pioneer product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Pioneer deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact their spares department. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your Pioneer product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Pioneer deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact their spares department. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| ALL PRODUCTS (EXCLUDING PLASMAS) | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from end user | Midwich | 01379 649 333 | Ace@midwich.com | ||
| Warranty Info | 24 Months | Sontec Electronics Ltd | 01603483675 | customer.service@sontec.co.uk | ||
| DOA Notes | We are sorry you are having issues with your Pioneer product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Pioneer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Pioneer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Pioneer product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Pioneer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Pioneer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| POLTI | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 24 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Polti product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Polti. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Polti they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Polti product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Polti. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Polti they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| POLY - HP | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from end user | Poly | http://support.polycom.com | http://support.polycom.co | ||
| Warranty Info | 12 Months | Poly | ||||
| DOA Notes |
We are sorry you are having issues with your Poly product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Poly deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Poly will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://support.polycom.com |
|||||
| Warranty Notes |
We are sorry you are having issues with your Poly product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Poly deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Poly will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://support.polycom.com |
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| PRINTRONIX | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Printronix product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Printronix. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Printronix they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Printronix product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Printronix. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Printronix they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| PRODVX | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich | 01379 649200 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich | 01379 649200 | Ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your ProDVX product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ProDVX. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ProDVX they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your ProDVX product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ProDVX. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ProDVX they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| PROMETHEAN | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Promethean | 020 3968 6866 | ||||
| Warranty Info | N/A | Promethean | 020 3968 6866 | |||
| DOA Notes | We are sorry you are having issues with your Promethean product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Promethean deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 3968 6866. You will need the following information to hand. Opening hours Monday – Friday 08:30 – 16:30 GMT/BST. * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Promethean product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Promethean deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 3968 6866. You will need the following information to hand. Opening hours Monday – Friday 08:30 – 16:30 GMT/BST. * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you. | |||||
| QTX | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your QTX product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to QTX. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted QTX they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your QTX product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to QTX. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted QTX they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| RA TECHNOLOGY | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your RA Technology product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to RA Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted RA Technology they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your RA Technology product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to RA Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted RA Technology they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| RCF | ||||||
| AUDIO EQUIPMENT | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 days from Midwich sale date | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 36 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your RCF product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to RCF. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted RCF they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your RCF product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to RCF. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted RCF they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist you. | |||||
| RFIDEAS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Unknown | RFIdeas | support@wcl.co.uk | |||
| Warranty Info | 12 Months | RFIdeas | support@wcl.co.uk | |||
| DOA Notes | We are sorry you are having issues with your RFIdeas product purchased, In order or us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. RFIdeas deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or complete the RMA form on their website https://www.windmill-computing.com/rma. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your RFIdeas product purchased, In order or us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. RFIdeas deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct or complete the RMA form on their website https://www.windmill-computing.com/rma. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| RICOH | ||||||
| ALL PRODUCTS (EXCEPT CONSUMABLES) | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 days | Ricoh Helpdesk | 03301230311 | http://www.ricoh.co.uk/support/contact-ricoh/index.aspx | http://www.ricoh.co.uk/support/contact-ricoh/index.aspx | |
| Warranty Info | SEE WARRANTY NOTES | Ricoh Helpdesk | 03301230311 | |||
| DOA Notes |
We are sorry you are having issues with your Ricoh product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Ricoh deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Ricoh advise they are unable to fix the fault they will issue a returns authorisation number which looks like 721339442. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.ricoh.co.uk/support/contact-ricoh/index.aspx |
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| Warranty Notes |
We are sorry you are having issues with your Ricoh product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Ricoh deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Ricoh advise they are unable to fix the fault they will issue a returns authorisation number which looks like 721339442. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.ricoh.co.uk/support/contact-ricoh/index.aspx |
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| CONSUMABLES ONLY | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | None | Midwich ACE Team | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 3 Months | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Ricoh product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ricoh. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ricoh they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Ricoh product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ricoh. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ricoh they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| ROOMZ | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days from delivery to End User | Midwich Ltd | 01379 649333 | Ace@Midwich.com | https://support.roomz.io | |
| Warranty Info | N/A | Roomz | +49 211 5476 3299 | info@roomz.io | ||
| DOA Notes |
We are sorry you are having issues with your Roomz product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Roomz.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Roomz they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Manufacturer Website: https://support.roomz.io |
|||||
| Warranty Notes |
We are sorry you are having issues with your Roomz product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Roomz.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Roomz they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Manufacturer Website: https://support.roomz.io |
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| ROTH AUDIO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from end user | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Roth Audio product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Roth. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Roth Audio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Roth Audio product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Roth. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Roth Audio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| SIGNET | ||||||
| ALL | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A - Warranty Only | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Customer Services | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Signet product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Signet. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Signet they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Signet product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Signet. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Signet they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| SMART | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Smart Tech | 0800 029 3302 | www.smarttech.com/support | ||
| Warranty Info | SEE WARRANTY NOTES | Smart Technologies | 0800 029 3302 | |||
| DOA Notes |
We are sorry you are having issues with your SMART Technologies product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
SMART Technologies deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct or visit their website on www.smarttech.com/support. You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Fault Details
* Date of Purchase / Install
If SMART Technologies advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.
DOA Period
Education - 30 Days from shipment to End User
Enterprise - 30 Days from Date on Install
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: www.smarttech.com/support |
|||||
| Warranty Notes |
We are sorry you are having issues with your SMART Technologies product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
SMART Technologies deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct or visit their website on www.smarttech.com/support. You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Fault Details
* Date of Purchase / Install
If SMART Technologies advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.
DOA Period
Education - 30 Days from shipment to End User
Enterprise - 30 Days from Date on Install
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: www.smarttech.com/support |
|||||
| LAMPS ONLY | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 days | Midwich Ltd | 01379 649 333 | Ace@Midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Smart product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Smart. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number * S/n of the projector the lamp was fitted in Once our AfterCare Team (ACE) have contacted Smart they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Smart product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Smart. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number * S/n of the projector the lamp was fitted in Once our AfterCare Team (ACE) have contacted Smart they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| SP CONTROLS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 1 Month | Midwich Ltd | 01379 649 333 | Ace@Midwich.com | http://www.spcontrols.com/ | |
| Warranty Info | 36 Months | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| DOA Notes |
We are sorry you are having issues with your SP Controls product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a replacement/repair until all information has been supplied to SP Controls.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted SP Controls they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.spcontrols.com/ |
|||||
| Warranty Notes |
We are sorry you are having issues with your SP Controls product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a replacement/repair until all information has been supplied to SP Controls.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted SP Controls they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.spcontrols.com/ |
|||||
| SAMSUNG | ||||||
| CONSUMER GOODS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days from end user | Samsung UK | 0330 726 7864 / 0818 717 | http://www.samsung.com | ||
| Warranty Info | SEE WARRANTY NOTES | Samsung UK | 0330 726 7864 / 0818 717 | |||
| DOA Notes |
We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Samsung will carry out a fault diagnostic and then advise the options available to you.
If you are given a Samsung 214 call log reference, we can proceed with raising a return however we need to advise you…
• On Samsung receiving your product they will carry out a fault test
• Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT
• If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich.
• NO CREDIT will be issuesd
• If a fault is CONFIRMED, Midwich will issue a credit
• Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: http://www.samsung.com |
|||||
| Warranty Notes |
We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Samsung will carry out a fault diagnostic and then advise the options available to you.
If you are given a Samsung 214 call log reference, we can proceed with raising a return however we need to advise you…
• On Samsung receiving your product they will carry out a fault test
• Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT
• If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich.
• NO CREDIT will be issuesd
• If a fault is CONFIRMED, Midwich will issue a credit
• Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: http://www.samsung.com |
|||||
| TFT / LFD | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Days From Sale To End User | Midwich | 01379 649200 | Ace@Midwich.com | https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsamsungenterprisesupport.com%2Fco | |
| Warranty Info | SEE WARRANTY NOTES | Samsung UK | 0330 726 2677 (option 2) | |||
| DOA Notes |
We are sorry you are having issues with your Samsung product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Samsung. We can only assist if this is within 28 days otherwise Samsung deal direct, see warranty notes.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Samsung they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsamsungenterprisesupport.com%2Fco |
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| Warranty Notes |
We are sorry you are having issues with your Samsung product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Samsung. We can only assist if this is within 28 days otherwise Samsung deal direct, see warranty notes.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Samsung they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsamsungenterprisesupport.com%2Fco |
|||||
| FAX & PRINTERS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days | Samsung UK | 0330 726 2677 (option 1) | http://www.samsung.com | ||
| Warranty Info | SEE WARRANTY NOTES | Samsung UK | 0330 726 2677 (option 1) | |||
| DOA Notes |
We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Midwich CANNOT raise a return. This is Samsung policy which unfortunately we CANNOT waiver from.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Samsung will carry out a fault diagnostic and then advise the options available to you.
If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you…
• On Samsung receiving your product they will carry out a fault test
• Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT
• If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich.
• NO CREDIT will be issued
• If a fault is CONFIRMED, Midwich will issue a credit
• Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: http://www.samsung.com |
|||||
| Warranty Notes |
We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Midwich CANNOT raise a return. This is Samsung policy which unfortunately we CANNOT waiver from.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Samsung will carry out a fault diagnostic and then advise the options available to you.
If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you…
• On Samsung receiving your product they will carry out a fault test
• Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT
• If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich.
• NO CREDIT will be issued
• If a fault is CONFIRMED, Midwich will issue a credit
• Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: http://www.samsung.com |
|||||
| SURFACE TABLES | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days | Samsung | 0330 726 2677 (option 2) | |||
| Warranty Info | SEE WARRANTY NOTES | Samsung | 0330 726 2677 (option 2) | |||
| DOA Notes | We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Samsung will carry out a fault diagnostic and then advise the options available to you. If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issued • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Samsung will carry out a fault diagnostic and then advise the options available to you. If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issued • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| SMART SIGNAGE | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 DAYS | Samsung | 0330 726 2677 | uk.corporate@samsung.com | ||
| Warranty Info | 36 Months | Samsung | 0330 726 2677 | uk.corporate@samsung.com | ||
| DOA Notes | We are sorry you are having issues with your Samsung product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. If your display develops a fault within the first 28 days, please contact the Samsung Corporate Call centre for help diagnosing the issue. If a hardware fault is confirmed, you will be supplied with a Return Material Authorisation (RMA) number that will be needed by your supplier to discuss a new replacement. Should you be willing to receive a refurbished unit, ‘In Life’ service process can be implemented and we will make sure your call is handled to ensure a unit is with you on the next business day. If you discover a fault after the 28 day DOA period, please report all hardware issues to our Corporate Call Centre. We ask that you also have the following information available so that we can provide a quick response to your query or request for support. * Customers name * Customer address including postal code * Customer telephone number * Product model code * Product serial number * Date of purchase * Fault description Soft call screening will be provided to determine whether a solution can be provided over the phone, or whether a replacement display is required. If a replacement is needed, an accredited Samsung Service Provider will be in touch to arrange the details of the delivery and collection to suit you on the next business day. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your Samsung product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. If your display develops a fault within the first 28 days, please contact the Samsung Corporate Call centre for help diagnosing the issue. If a hardware fault is confirmed, you will be supplied with a Return Material Authorisation (RMA) number that will be needed by your supplier to discuss a new replacement. Should you be willing to receive a refurbished unit, ‘In Life’ service process can be implemented and we will make sure your call is handled to ensure a unit is with you on the next business day. If you discover a fault after the 28 day DOA period, please report all hardware issues to our Corporate Call Centre. We ask that you also have the following information available so that we can provide a quick response to your query or request for support. * Customers name * Customer address including postal code * Customer telephone number * Product model code * Product serial number * Date of purchase * Fault description Soft call screening will be provided to determine whether a solution can be provided over the phone, or whether a replacement display is required. If a replacement is needed, an accredited Samsung Service Provider will be in touch to arrange the details of the delivery and collection to suit you on the next business day. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist | |||||
| SANYO | ||||||
| DISPLAYS AND PROJECTORS (EXCL. TVS.) | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 days | TP Matrix | 0161 6264 067 | http://sanyo.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | TP Matrix | 0161 6264 067 | |||
| DOA Notes |
We are sorry you are having issues with your Sanyo product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
TP Matrix deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided TP Matrix will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
***Please note Midwich can not deal with faulty item requests, these must be passed through to TP Matrix*** Manufacturer Website: http://sanyo.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Sanyo product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
TP Matrix deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided TP Matrix will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
***Please note Midwich can not deal with faulty item requests, these must be passed through to TP Matrix*** Manufacturer Website: http://sanyo.co.uk |
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| LAMPS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days | Midwich Ltd | 01379 649333 | Ace@Midwich.com | http://www.sanyo.com | |
| Warranty Info | 3 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes |
We are sorry you are having issues with your Sanyo product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sanyo.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Sanyo they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sanyo.com |
|||||
| Warranty Notes |
We are sorry you are having issues with your Sanyo product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sanyo.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Sanyo they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sanyo.com |
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| CAMERAS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days | Midwich Ltd | 01379 649 333 | Ace@Midwich.com | http://www.sanyo.co.uk | |
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes |
We are sorry you are having issues with your Sanyo product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sanyo.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Sanyo they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sanyo.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Sanyo product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sanyo.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Sanyo they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sanyo.co.uk |
|||||
| TVS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days | Noise | 0871 332 1711 | |||
| Warranty Info | SEE WARRANTY NOTES | Noise | 0871 332 1711 | |||
| DOA Notes | We are sorry you are having issues with your Sanyo product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Noise deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Noise will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist ***Please note Midwich can not deal with faulty item requests, these must be passed through to Noise*** | |||||
| Warranty Notes | We are sorry you are having issues with your Sanyo product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Noise deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Once provided Noise will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist ***Please note Midwich can not deal with faulty item requests, these must be passed through to Noise*** | |||||
| SENNHEISER | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 2 Weeks | Sennheiser | 0333 240 8185 | uksales@sennheiser.com | http://en-uk.sennheiser.com/service-support-professional-repair | |
| Warranty Info | 24 Months | Sennheiser | 0333 240 8185 | uksales@sennheiser.com | ||
| DOA Notes |
We are sorry you are having issues with your Sennheiser product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Sennheiser deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact Sennheiser direct if the failure is within 30 days of purchase from Midwich. Sennheiser offer a collect and replacement service.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Sennheiser will be able to issue a return and provide a replacement if required.
Sennheiser sales will issue a replacement product and ship direct to the
customer/site
Sennheiser will also collect the unit from the customer/site
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://en-uk.sennheiser.com/service-support-professional-repair |
|||||
| Warranty Notes |
We are sorry you are having issues with your Sennheiser product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Sennheiser deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact Sennheiser direct if the failure is within 30 days of purchase from Midwich. Sennheiser offer a collect and replacement service.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Sennheiser will be able to issue a return and provide a replacement if required.
Sennheiser sales will issue a replacement product and ship direct to the
customer/site
Sennheiser will also collect the unit from the customer/site
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://en-uk.sennheiser.com/service-support-professional-repair |
|||||
| SHARP | ||||||
| LAMPS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | None | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 3 Months | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| SMALL DOMESTIC APPLIANCES | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | n/a Please see Warranty Details | www.midwich.com | ||||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ACE@midwich.com | ||
| DOA Notes |
Manufacturer Website: www.midwich.com |
|||||
| Warranty Notes |
Manufacturer Website: www.midwich.com |
|||||
| TFD / LFD PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 days | Sharp | +44 (0) 370 1201160 | uk-support-lcd@sharpnec-displays.eu | https://www.sharp.co.uk/cps/rde/xchg/gb/hs.xsl/-/html/service-contact.htm | |
| Warranty Info | SEE WARRANTY NOTES | Sharp | ||||
| DOA Notes |
We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Brother deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on +44 (0) 370 1201160. You will need the following information to hand.
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Sharp advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: https://www.sharp.co.uk/cps/rde/xchg/gb/hs.xsl/-/html/service-contact.htm |
|||||
| Warranty Notes |
We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Brother deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct on +44 (0) 370 1201160. You will need the following information to hand.
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If Sharp advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. Manufacturer Website: https://www.sharp.co.uk/cps/rde/xchg/gb/hs.xsl/-/html/service-contact.htm |
|||||
| DVD PLAYERS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | NO DOA Period Warranty only | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Sharpserv | 0871 097 1163 | |||
| DOA Notes | We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| DAMAGED SCREENS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days | Midwich Ltd | 01379 649 333 | Ace@midwich.com | ||
| Warranty Info | N/A | |||||
| DOA Notes | We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Please take photos of the unit: box (both sides), unit (both sides), and a close up of the damage as Ace will need these to proceed. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.*** Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Sharp product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sharp Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Please take photos of the unit: box (both sides), unit (both sides), and a close up of the damage as Ace will need these to proceed. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.*** Once our AfterCare Team (ACE) have contacted Sharp they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| SHURE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Unknown | Midwich | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Shure product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Shure. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Shure they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Shure product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Shure. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Shure they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| SKYTRONICS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Skytronics product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Skytronics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Skytronics they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Skytronics product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Skytronics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Skytronics they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| SONNET | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich Ltd | 01379 649333 | Ace@Midwich.com | |||
| Warranty Info | N/A | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Sonnet product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sonnet. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sonnet they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Sonnet product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sonnet. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sonnet they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| SONOS | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Sonos | 0808 234 6596 | support@sonos.com | tweet or facebook message to gain support | ||
| Warranty Info | N/A | Sonos | 0808 234 6596 | support@sonos.com | ||
| DOA Notes |
We are sorry you are having issues with your Sonos product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Sonos deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Sonos will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: tweet or facebook message to gain support |
|||||
| Warranty Notes |
We are sorry you are having issues with your Sonos product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Sonos deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Sonos will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: tweet or facebook message to gain support |
|||||
| SONY | ||||||
| PROJECTORS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days | Midwich Ltd | 01379 649 333 | Ace@midwich.com | http://www.sony.co.uk | |
| Warranty Info | SEE WARRANTY NOTES | Prime Support | 0207 365 2810 | |||
| DOA Notes |
We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sony.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: http://www.sony.co.uk |
|||||
| PUBLIC DISPLAYS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 36 Months | Avery or Repairserve | For UK - 02039015558 | For Ireland - 00353 1 813 | ||
| DOA Notes | We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| CONSUMER GOODS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days | Midwich Ltd | 01379 649 333 | Ace@midwich.com | http://www.sony.co.uk | |
| Warranty Info | SEE WARRANTY NOTES | Customer Information Centre | 0207 365 2810 | |||
| DOA Notes |
We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry.
Please note all accessories must be returned otherwise the return will be rejected.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Manufacturer Website: http://www.sony.co.uk |
|||||
| Warranty Notes |
We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry.
Please note all accessories must be returned otherwise the return will be rejected.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Manufacturer Website: http://www.sony.co.uk |
|||||
| LAMPS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | None | |||||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649 333 | Ace@midwich.com | 01379 652 440 | |
| SOUND TECHNOLOGY | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 10 Days from date of purchase | Midwich Ltd | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Customer Services | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Sound Technology product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Technology they will be in touch with a resolution to your enquiry. Warranty Periods as follows: Crown - 3 Years AKG - 2 Years All Other Products - 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Sound Technology product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Technology they will be in touch with a resolution to your enquiry. Warranty Periods as follows: Crown - 3 Years AKG - 2 Years All Other Products - 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| SOUND TUBE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 Days | Midwich ACE Team | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Sound Tube product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Tube. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Tube they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Sound Tube product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Tube. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Tube they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| SOUNDCRAFT | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 10 Days from date of purchase | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Soundcraft product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Soundcraft. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Soundcraft they will be in touch with a resolution to your enquiry. Warranty Periods as follows: Crown - 3 Years AKG - 2 Years All Other Products - 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Soundcraft product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Soundcraft. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Soundcraft they will be in touch with a resolution to your enquiry. Warranty Periods as follows: Crown - 3 Years AKG - 2 Years All Other Products - 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| STAGE LINE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Midwich Ltd | 01379 649333 | Ace@Midwich.com | https://www.mlecgroup.com/ | |
| Warranty Info | SEE WARRANTY NOTES | Monacor | 01908 217100 | sales@monacor.co.uk | ||
| DOA Notes |
We are sorry you are having issues with your Stage Line product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Stage Line.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Stage Line they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Manufacturer Website: https://www.mlecgroup.com/ |
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| Warranty Notes |
We are sorry you are having issues with your Stage Line product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Stage Line.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Stage Line they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Manufacturer Website: https://www.mlecgroup.com/ |
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| TADL ASSIST LTD | ||||||
| EXTENDED WARRANTIES | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | TADL Assist | 0845 370 8668 | info@tadlassist.com | |||
| Warranty Info | SEE WARRANTY NOTES | TADL Assist | 0845 370 8668 | info@tadlassist.com | ||
| DOA Notes | We are sorry you are having issues with your TADL Assist product purchased, please contact TADL Assist direct who will be able to assist you further. TADL SCREEN LIGHT WARRANTY COVER The cut price warranty solution for plasma and lcd televisions and monitors. Where having your screen up and running is not time critical and you require peace of mind at a lower cost TADL Screen Light Warranty Cover is your alternative solution to our all singing and dancing Care Packs and Warranty Extensions. TADL Screen Light Warranty Cover can be bought at any time up to three months from purchase for new screens. Cover becomes active when the manufacturers warranty expires and is available for a further one, two, three or four years to provide a maximum total cover of five years. Cover is for screens up to 56?, for larger screens we recommend either a TADL Care Pack or Warranty Extension. Service Level is Return to TADL (Wallington in Surrey) or our nominated repair centre. Repair time is subject to parts availability and typical turnaround can vary between two weeks and eight weeks. For customers requiring a faster turnaround we recommend either a TADL Care Pack or Warranty Extension which include Next Business Day On Site Hot Swap loan units. Collect and Return upgrade is only available for mainland UK and must be bought at the same time as the TADL Screen Light Warranty Cover. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your TADL Assist product purchased, please contact TADL Assist direct who will be able to assist you further. TADL SCREEN LIGHT WARRANTY COVER The cut price warranty solution for plasma and lcd televisions and monitors. Where having your screen up and running is not time critical and you require peace of mind at a lower cost TADL Screen Light Warranty Cover is your alternative solution to our all singing and dancing Care Packs and Warranty Extensions. TADL Screen Light Warranty Cover can be bought at any time up to three months from purchase for new screens. Cover becomes active when the manufacturers warranty expires and is available for a further one, two, three or four years to provide a maximum total cover of five years. Cover is for screens up to 56?, for larger screens we recommend either a TADL Care Pack or Warranty Extension. Service Level is Return to TADL (Wallington in Surrey) or our nominated repair centre. Repair time is subject to parts availability and typical turnaround can vary between two weeks and eight weeks. For customers requiring a faster turnaround we recommend either a TADL Care Pack or Warranty Extension which include Next Business Day On Site Hot Swap loan units. Collect and Return upgrade is only available for mainland UK and must be bought at the same time as the TADL Screen Light Warranty Cover. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist | |||||
| TOA | ||||||
| ALL | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 days of invoice date & delivery | Midwich Ltd | 01379 649 333 | Ace@midwich.com | www.toa.co.uk | |
| Warranty Info | 12 Months | TOA | 0870 774 0987 | |||
| DOA Notes |
We are sorry you are having issues with your TOA product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to TOA.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted TOA they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: www.toa.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your TOA product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to TOA.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted TOA they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: www.toa.co.uk |
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| TV ONE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from end user | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your TV One product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to TV One Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted TV One they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your TV One product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to TV One Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted TV One they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| TANNOY | ||||||
| ALL | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 Days | Midwich | 01379 649 333 | ace@midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | Midwich | 01379 649 333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Tannoy product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Tannoy. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Tannoy they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Tannoy product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Tannoy. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Tannoy they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| TASCAM | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from end user | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Tascam product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Tascam. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Tascam they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Tascam product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Tascam. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Tascam they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| TEAMMATE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days from end user | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your TeamMate product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to TeamMate. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted TeamMate they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your TeamMate product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to TeamMate. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted TeamMate they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| TECHAIR | ||||||
| ALL | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Lifetime (for FAULTY goods) | Tech-Air | 01672 519933 | https://www.techair.co.uk/general-enquiries/ | ||
| Warranty Info | SEE WARRANTY NOTES | Tech-Air | 01672 519933 | https://www.techair.co.uk/returns-policy/ | ||
| DOA Notes |
We are sorry you are having issues with your Techair product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Techair deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Techair will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.techair.co.uk/general-enquiries/ |
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| Warranty Notes |
We are sorry you are having issues with your Techair product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Techair deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Techair will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.techair.co.uk/general-enquiries/ |
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| TERRACOM | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Unknown | Penton | 01903 215315 | sales@pentonuk.co.uk | ||
| Warranty Info | N/A | Penton | 01903 215315 | sales@pentonuk.co.uk | ||
| DOA Notes | We are sorry you are having issues with your Penton product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Penton deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Any goods damaged in transit or any shortfall received must be notified to Penton UK Ltd within 2 days of receipt of shipment. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Penton product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Penton deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Any goods damaged in transit or any shortfall received must be notified to Penton UK Ltd within 2 days of receipt of shipment. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| TOSHIBA | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | N/A | Midwich | 01379 649200 | Ace@Midwich.com | ||
| Warranty Info | 24 Months | Midwich | 01379 649200 | Ace@Midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Toshiba product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Toshiba they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| TOSHIBA TEC | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | No DOA Period | Midwich Ltd | 01379 649 333 | Ace@midwich.com | http://www.toshiba.co.uk | 01379 652 440 |
| Warranty Info | SEE WARRANTY NOTES | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes |
We are sorry you are having issues with your Toshiba Tec product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba Tec.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Toshiba Tec they will be in touch with a resolution to your enquiry.
Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected by Toshiba Tec.
Please be aware Midwich cannot take back spare parts or thermal heads without authorisation from Toshiba Tec and all item(s) will be repaired and returned.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Manufacturer Website: http://www.toshiba.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your Toshiba Tec product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Toshiba Tec.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Toshiba Tec they will be in touch with a resolution to your enquiry.
Goods must be returned in original packaging complete with all accessories otherwise the return will be rejected by Toshiba Tec.
Please be aware Midwich cannot take back spare parts or thermal heads without authorisation from Toshiba Tec and all item(s) will be repaired and returned.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. Manufacturer Website: http://www.toshiba.co.uk |
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| TRANTEC | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 days of invoice date & delivery | Midwich Ltd | 01379 649333 | Ace@Midwich.com | www.toa.co.uk | |
| Warranty Info | 12 Months | TOA | 0870 774 0987 | |||
| DOA Notes |
We are sorry you are having issues with your Trantec product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Trantec.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Trantec they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: www.toa.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your Trantec product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience.
Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Trantec.
Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number
Once our AfterCare Team (ACE) have contacted Trantec they will be in touch with a resolution to your enquiry.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Manufacturer Website: www.toa.co.uk |
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| TRU VUE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 Days | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 60 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Tru Vue product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Tru Vue. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Tru Vue they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Tru Vue product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Tru Vue. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Tru Vue they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| UBIQUITI | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Ubiquiti | rma.ui.com | rma.ui.com | |||
| Warranty Info | N/A | Ubiquiti | rma.ui.com | |||
| DOA Notes |
We are sorry you are having issues with your Ubiquiti product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Ubiquiti deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Ubiquiti will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: rma.ui.com |
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| Warranty Notes |
We are sorry you are having issues with your Ubiquiti product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Ubiquiti deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Ubiquiti will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: rma.ui.com |
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| VADDIO | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 7 days from end user | Vaddio | +31 495 580 840 | av.emea.sales@legrand.com | https://www.legrandav.com/policies/warranty_information | |
| Warranty Info | SEE WARRANTY NOTES | Vaddio | +31 495 580 840 | av.emea.sales@legrand.com | ||
| DOA Notes |
We are sorry you are having issues with your Vaddio product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Vaddio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Vaddio will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: https://www.legrandav.com/policies/warranty_information |
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| Warranty Notes |
We are sorry you are having issues with your Vaddio product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Vaddio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Vaddio will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: https://www.legrandav.com/policies/warranty_information |
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| VENTRY | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | SEE WARRANTY NOTES | B-Tech | 0844 800 0445 | sales@btechavmounts.co.uk | ||
| DOA Notes | We are sorry you are having issues with your Ventry product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ventry. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ventry they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist | |||||
| Warranty Notes | We are sorry you are having issues with your Ventry product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ventry. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ventry they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist | |||||
| VISIONEER UK LTD | ||||||
| SCANNERS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 Days from end user | Visioneer | ( 0) 870 774 4480 | http://www.visioneer.com | ||
| Warranty Info | 12 Months | Visioneer UK Ltd | +44 (0) 870 774 4480 | info-europe@visioneer.com | ||
| DOA Notes |
We are sorry you are having issues with your Visioneer product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Visioneer deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Visioneer will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.visioneer.com |
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| Warranty Notes |
We are sorry you are having issues with your Visioneer product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Visioneer deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Visioneer will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.visioneer.com |
|||||
| WEPRESENT | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 DAYS / 150 HOURS RUNTIME | BM&E Helpdesk | 0808 234 8122 | www.barco.com/support | ||
| Warranty Info | SEE WARRANTY NOTES | Barco | 0808 234 8122 | |||
| DOA Notes |
We are sorry you are having issues with your Wepresent product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Barco deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: www.barco.com/support |
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| Warranty Notes |
We are sorry you are having issues with your Wepresent product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Barco deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct. You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: www.barco.com/support |
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| XERXES | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 12 Months | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 12 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Xerxes product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Xerxes. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Xerxes they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Xerxes product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Xerxes. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Xerxes they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| XEROX | ||||||
| NEW OFFICE PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 5 day DOA Period | Xerox Help Desk | 0870 774 4480 | http://www.xerox.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | Xerox Help Desk | 0870 774 4480 | |||
| DOA Notes |
We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Xerox will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.xerox.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Xerox will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.xerox.co.uk |
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| FAXES & CONSUMABLES | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Less than 3 months | Xerox Helpdesk | 0870 774 4480 | http://www.xerox.com | ||
| Warranty Info | SEE WARRANTY NOTES | Xerox Helpdesk | 0870 774 4480 | |||
| DOA Notes |
We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Xerox will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: http://www.xerox.com |
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| Warranty Notes |
We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Xerox will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: http://www.xerox.com |
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| LASER PRINTERS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 14 day DOA Period | Xerox Help Desk | 0870 774 4480 | http://www.tek.com | ||
| Warranty Info | SEE WARRANTY NOTES | Tektonix | 0870 241 3459 | |||
| DOA Notes |
We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Xerox will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.tek.com |
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| Warranty Notes |
We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Xerox will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.tek.com |
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| SCANNERS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 28 Day DOA Period | Xerox | +44 (121) 295 9926 | http://www.xeroxscanners.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | Xerox | +44 (121) 295 9926 | |||
| DOA Notes |
We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Xerox will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.xeroxscanners.co.uk |
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| Warranty Notes |
We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Xerox will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.xeroxscanners.co.uk |
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| DISPLAYS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Xerox Help Desk | 0870 774 4480 | http://www.xerox-displays.info | |||
| Warranty Info | SEE WARRANTY NOTES | Xerox Help Desk | 0870 774 4480 | |||
| DOA Notes |
We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Xerox will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: http://www.xerox-displays.info |
|||||
| Warranty Notes |
We are sorry you are having issues with your Xerox product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience.
Xerox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.
Please contact them direct.
You will need the following information to hand:
* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault
Once provided Xerox will be able to issue a return and provide a replacement if required.
If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist Manufacturer Website: http://www.xerox-displays.info |
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| YAMAHA | ||||||
| ALL CONSUMER PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 8 Days From End User | Midwich Ltd | 01379 649 333 | Ace@midwich.com | ||
| Warranty Info | 24 Months | Midwich | 01379 649 333 | Ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Yamaha product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yamaha. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yamaha they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Yamaha product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yamaha. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yamaha they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| SPARE PARTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich Ltd | 01379 649333 | Ace@midwich.com | |||
| Warranty Info | N/A | Midwich Ltd | 01379 649333 | Ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Yamaha product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yamaha. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yamaha they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Yamaha product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yamaha. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yamaha they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| YAMAHA COMMERCIAL | ||||||
| ALL COMMERICIAL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 8 Days From End User | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 24 Months | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Yamaha product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yamaha. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yamaha they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Yamaha product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yamaha. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yamaha they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| YAMAHA UC | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 90 Days from Installation | Midwich | 01379 649333 | ace@midwich.com | ||
| Warranty Info | 24 Months | Revolabs | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Revolabs product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Revolabs. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Revolabs they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Revolabs product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Revolabs. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Revolabs they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. | |||||
| YEALINK | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 10 Days from date of purchase | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| Warranty Info | N/A | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Yealink product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yealink . Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yealink they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Yealink product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Yealink . Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Yealink they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| ZEEVEE | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | Midwich Ltd | 01379 649333 | ace@midwich.com | |||
| Warranty Info | N/A | Midwich Ltd | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your ZeeVee product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ZeeVee . Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ZeeVee they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your ZeeVee product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ZeeVee . Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ZeeVee they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| ZYXEL | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 30 days | Midwich Ltd | 01379 649333 | Ace@Midwich.com | ||
| Warranty Info | 24 Months | Zyxel | 01379 649333 | ace@midwich.com | ||
| DOA Notes | We are sorry you are having issues with your Zyxel product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Zyxel. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Zyxel they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| Warranty Notes | We are sorry you are having issues with your Zyxel product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Zyxel. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Zyxel they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist. | |||||
| IIYAMA | ||||||
| ALL PRODUCTS | ||||||
| Terms | First Contact | Phone | Website | Fax | ||
| DOA Info | 8 Days DOA Period | Centrex Ltd | 01670 320060 | general@centrexprintservices.co.uk | ||
| Warranty Info | SEE WARRANTY NOTES | iiyama Customer Services | 01670 320060 | general@centrexprintservices.co.uk | ||
| DOA Notes | We are sorry you are having issues with your Iiyama product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. In the first instance the customer calls our Helpdesk on 01926 819 189 whereby our Technical Team will try to troubleshoot issues. If this is not possible then the Team will forward the customer a Service Ticket for completion via email for the details of the screen to entered to enable us to raise a call. Iiyama deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0330 2020463 For Large Format Displays over 42" or complete the Service Request Form on http://iiyama.com/gb_en/service-form/. You can also go to http://www.iiyama.com/gb_en/support/customer-service/ for further assistance. The call centre opening times are as below: Monday - Friday 9am to 5:30pm You will need the following information to hand when contacting Iiyama for support: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Iiyama advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods for Iiyama Products * Desktop LCD Products (17" - 40") - 3 Years on-site warranty * LCD Touchscreen Products - 3 Years pick up repair and return warranty * CCTV (Prolite C1911S) - 2 Years on-site warranty * Large Format Displays - 3 Years on-site warranty Iiyama will collect & replace with an equal age product. ONSITE SERVICE If you have a defect within 8 days of purchase (called DOA period) check your local Website or contact your Dealer/Supplier. For devices that are already in use longer than 8 days and within the warranty period we offer an extended on-site service. Your defective monitor will be picked up at the registered address during the warranty. Next, we provide, depending on the type of monitor, service on one of the following ways: You will receive immediately after taking your defective monitor a replacement, which you can keep. The replacement monitor remains your property. In exceptional cases and at most of the touch screen monitors and Large Format Display the defective unit will be repaired by our service and delivered usually within 8 days to you back. Iiyama reserves the rights to repair your monitor in our own workshop or over an authorized Service Partner. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||
| Warranty Notes | We are sorry you are having issues with your Iiyama product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. In the first instance the customer calls our Helpdesk on 01926 819 189 whereby our Technical Team will try to troubleshoot issues. If this is not possible then the Team will forward the customer a Service Ticket for completion via email for the details of the screen to entered to enable us to raise a call. Iiyama deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0330 2020463 For Large Format Displays over 42" or complete the Service Request Form on http://iiyama.com/gb_en/service-form/. You can also go to http://www.iiyama.com/gb_en/support/customer-service/ for further assistance. The call centre opening times are as below: Monday - Friday 9am to 5:30pm You will need the following information to hand when contacting Iiyama for support: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Iiyama advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods for Iiyama Products * Desktop LCD Products (17" - 40") - 3 Years on-site warranty * LCD Touchscreen Products - 3 Years pick up repair and return warranty * CCTV (Prolite C1911S) - 2 Years on-site warranty * Large Format Displays - 3 Years on-site warranty Iiyama will collect & replace with an equal age product. ONSITE SERVICE If you have a defect within 8 days of purchase (called DOA period) check your local Website or contact your Dealer/Supplier. For devices that are already in use longer than 8 days and within the warranty period we offer an extended on-site service. Your defective monitor will be picked up at the registered address during the warranty. Next, we provide, depending on the type of monitor, service on one of the following ways: You will receive immediately after taking your defective monitor a replacement, which you can keep. The replacement monitor remains your property. In exceptional cases and at most of the touch screen monitors and Large Format Display the defective unit will be repaired by our service and delivered usually within 8 days to you back. Iiyama reserves the rights to repair your monitor in our own workshop or over an authorized Service Partner. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you. | |||||