Manufacturers DOA and Warranty Internal Policy Guidelines - Full Listing

This page lists the DOA (Dead on Arrival) and Warranty information for the brands we currently supply.
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Manufacturers DOA and Warranty Internal Policy Guidelines : 2018-04-27

3D SYSTEMS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days   3D Systems   +49-6151-357303    http://cubify.com/legacy/index.aspx   
Warranty Info 12 Months 3D Systems +49-6151-357303  
DOA Notes We are sorry you are having issues with your 3D Systems product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. 3D Systems deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +49 6151 357 303 or complete the contact us form on the website on http://cubify.com/support. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If 3D Systems advise they are unable to fix the fault they will issue a returns authorisation number which looks like 00066632001E-RMA. The goods will be subject to repair or replacement service. Further information regarding the warranty is available in the click-through licence contained in the software. Consumables In the event you have a consumable item that is faulty you will need to liaise directly with 3D Systems to arrange for a sample of the goods to be returned to them for inspection. They will inspect the goods within 5 business days to complete testing. If the goods do not meet the specification you shall be credited or receive a replacement. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://cubify.com/legacy/index.aspx
Warranty Notes We are sorry you are having issues with your 3D Systems product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. 3D Systems deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +49 6151 357 303 or complete the contact us form on the website on http://cubify.com/support. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If 3D Systems advise they are unable to fix the fault they will issue a returns authorisation number which looks like 00066632001E-RMA. The goods will be subject to repair or replacement service. Further information regarding the warranty is available in the click-through licence contained in the software. Consumables In the event you have a consumable item that is faulty you will need to liaise directly with 3D Systems to arrange for a sample of the goods to be returned to them for inspection. They will inspect the goods within 5 business days to complete testing. If the goods do not meet the specification you shall be credited or receive a replacement. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://cubify.com/legacy/index.aspx
3M
TOUCH SYSTEMS
Terms First Contact Phone Email Website Fax
DOA Info 20 Days from date of receipt  3M Helpline  0800 032 6367       
Warranty Info 36 Months 3M 0800 032 6367  
DOA Notes We are sorry you are having issues with your 3M product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. 3M deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0800 032 6367. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your 3M product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. 3M deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0800 032 6367. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ABT US
ALL
Terms First Contact Phone Email Website Fax
DOA Info N/A - Warranty Only  Midwich Ltd  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will take the details and contact the manufacturer on your behalf. Please note Midwich CANNOT authorise any RMA's without first speaking to the manufacturer.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will take the details and contact the manufacturer on your behalf. Please note Midwich CANNOT authorise any RMA's without first speaking to the manufacturer.
AG NEOVO
MONITORS
Terms First Contact Phone Email Website Fax
DOA Info 8 days  Midwich Ltd  01379 649 333  ace@midwich.com  http://www.agneovo.com/uk/content/customer_service.asp   
Warranty Info 36 Months AG Neovo +49 8442 9271 502 service.nl@agneovo.com  
DOA Notes We are sorry you are having issues with your AG Neovo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AG Neovo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AG Neovo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.agneovo.com/uk/content/customer_service.asp
Warranty Notes We are sorry you are having issues with your AG Neovo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AG Neovo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AG Neovo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.agneovo.com/uk/content/customer_service.asp
AKG
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 10 Days from date of purchase  Midwich  01379 649333  ace@midwich.com    01379 652440 
Warranty Info N/A Midwich 01379 649333 ace@Midwich.com   01379 652440
DOA Notes We are sorry you are having issues with your AKG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AKG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AKG they will be in touch with a resolution to your enquiry. Warranty Periods as follows: Crown - 3 Years AKG - 2 Years All Other Products - 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your AKG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AKG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AKG they will be in touch with a resolution to your enquiry. Warranty Periods as follows: Crown - 3 Years AKG - 2 Years All Other Products - 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
AMX
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days   Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 36 Months See Warranty Notes 01379 649 333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your AMX product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AMX. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AMX they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your AMX product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AMX. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AMX they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
AOPEN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich ACE Team  01379 649 333  ace@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your AOpen product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AOpen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AOpen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your AOpen product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AOpen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AOpen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
APART
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your APart product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to APart. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Apart they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your APart product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to APart. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Apart they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
ATEN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days   Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 36 Months Midwich Ltd 01379 649 333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Aten product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aten. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Aten they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Aten product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aten. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Aten they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
AV STUMPFL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days   Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your AV Stumpfl product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AV Stumpfl. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AV Stumpfl they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your AV Stumpfl product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to AV Stumpfl. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted AV Stumpfl they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
AVI LYNX
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Midwich  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info SEE WARRANTY NOTES Midwich 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will contact the manufacturer on your behalf. Please have the partcode, Serial number and fault details ready. ** Please be aware that Midwich CANNOT raise an RMA without gaining the manufacturer's consent. **
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will contact the manufacturer on your behalf. Please have the partcode, Serial number and fault details ready. ** Please be aware that Midwich CANNOT raise an RMA without gaining the manufacturer's consent. **
ACER
LAMPS ONLY
Terms First Contact Phone Email Website Fax
DOA Info 28 Days from end user  Acer Customer Services  31 40 261 96 76  service@saharabenelux.nl     
Warranty Info 3 Months Acer Customer Services 31 40 261 96 76 service@saharabenelux.nl  
DOA Notes Please contact Acer Customer Services who will be happy to assist you. Please have the following information ready: The projector model and the serial number that the faulty lamp was used in. These issues must be dealt with directly by the manufacturer.
Warranty Notes Please contact Acer Customer Services who will be happy to assist you. Please have the following information ready: The projector model and the serial number that the faulty lamp was used in. These issues must be dealt with directly by the manufacturer.
ACOUSTIC ENERGY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 31 Days  Midwich  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Acoustic Energy 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Acoustic Energy product purchased. In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Acoustic Energy. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Acoustic Energy they will be in touch with a resolution to your enquiry. Warranty Periods: Radiance,Aelite and Aegis ranges-3 year warranty Aego series-1 year warranty Bluetooth system-1 year warranty If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Acoustic Energy product purchased. In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Acoustic Energy. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Acoustic Energy they will be in touch with a resolution to your enquiry. Warranty Periods: Radiance,Aelite and Aegis ranges-3 year warranty Aego series-1 year warranty Bluetooth system-1 year warranty If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
ADASTRA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Adastra product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Adastra. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Adastra they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Adastra product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Adastra. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Adastra they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
AIRCHARGE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 6 Months  Midwich  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich 01379 649333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Aircharge product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aircharge. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Aircharge they will be in touch with a resolution to your enquiry If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Aircharge product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Aircharge. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Aircharge they will be in touch with a resolution to your enquiry If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
AKESS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich  01379 649333  ace@midwich.com    01379 652440 
Warranty Info N/A Midwich 01379 649333 ace@Midwich.com   01379 652440
DOA Notes We are sorry you are having issues with your Akess product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Akess. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Akess they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Akess product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Akess. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Akess they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ALLEN AND HEATH
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Allen & Heath product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Allen & Heath. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Allen & Heath they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Allen & Heath product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Allen & Heath. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Allen & Heath they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
AMPETRONIC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Ampetronic  01636 610062  sales@ampetronic.co     
Warranty Info SEE WARRANTY NOTES Ampetronic 01636 610062 sales@ampetronic.co  
DOA Notes We are sorry you are having issues with your Ampetronic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Ampetronic deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01636 610062 or on sales@ampetronic.co You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Proof of purchase The Warranty for these goods run between 6 months and 5 years. Please note the below are NOT covered by the 5 year warranty: Batteries fitted to the ILD15BB - 1 Year Warranty Accessories not manufactured by Ampetronic inc microphones & external Power supplies - 1 Year Warranty Headphones for ILR3 - 3 Year Warranty Please contact the After Care (ACE) team on 01379 649333 if you are unsure of the Warranty period on your product. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Ampetronic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Ampetronic deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01636 610062 or on sales@ampetronic.co You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Proof of purchase The Warranty for these goods run between 6 months and 5 years. Please note the below are NOT covered by the 5 year warranty: Batteries fitted to the ILD15BB - 1 Year Warranty Accessories not manufactured by Ampetronic inc microphones & external Power supplies - 1 Year Warranty Headphones for ILR3 - 3 Year Warranty Please contact the After Care (ACE) team on 01379 649333 if you are unsure of the Warranty period on your product. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
ANALOG WAY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 36 Months Analogway 0033 1 64471603 techsupport@analogway.com  
DOA Notes We are sorry you are having issues with your Analog Way product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Analog Way Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Analog Way they will be in touch with a resolution to your enquiry If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Analog Way product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Analog Way Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Analog Way they will be in touch with a resolution to your enquiry If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
AQUALITE WEATHERPROOF DISPLAYS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  Aqualite Weatherproof Displays  0207 5866374       
Warranty Info 12 Months Aqualite Weatherproof Displays 0207 5866374  
DOA Notes We are sorry you are having issues with your Aqualite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Aqualite deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0207 5866374. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Aqualite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Aqualite deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0207 5866374. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ARCHITECTURAL ACOUSTICS
ALL OTHER PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Architectural Acoustics product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Architectural Acoustics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Architectural Acoustics they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Architectural Acoustics product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Architectural Acoustics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Architectural Acoustics they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich  01379 649333    01379 652440 
Warranty Info N/A  
DOA Notes Please contact Midwich After Care Excellence Team who will be happy to assist you.
Warranty Notes Please contact Midwich After Care Excellence Team who will be happy to assist you.
ARMAGARD
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Armaguard  0121 608 7210    www.armaguard.co.uk   
Warranty Info SEE WARRANTY NOTES Armaguard 0121 608 7210  
DOA Notes We are sorry you are having issues with your Armaguard product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Armaguard deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0121 608 7210. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.armaguard.co.uk
Warranty Notes We are sorry you are having issues with your Armaguard product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Armaguard deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0121 608 7210. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.armaguard.co.uk
ASSURED SYSTEMS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days   Midwich Ltd  01379 649 333  Customer.Services@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649 333 Customer.Services@Midwich.com  
DOA Notes Please contact Midwich Customer Services who will be happy to assist you. Please note Midwich will need to gain authorisation from Assured Systems before raising any return and CANNOT raise an RMA without this. Please have the partcode, serial number and fault details ready.
Warranty Notes Please contact Midwich Customer Services who will be happy to assist you. Please note Midwich will need to gain authorisation from Assured Systems before raising any return and CANNOT raise an RMA without this. Please have the partcode, serial number and fault details ready.
ATEIS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Ateis product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ateis. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ateis they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Ateis product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ateis. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ateis they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
ATLONA TECHNOLOGIES
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days From End User  Atlona Technologies  + 41 43 508 43 21    https://support.atlona.com/hc/en-us/requests/new   
Warranty Info SEE WARRANTY NOTES Midwich Ltd + 41 43 508 43 21  
DOA Notes We are sorry you are having issues with your Atlona product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Atlona deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +41 43 508 43 21 or on https://support.atlona.com/hc/en-us/requests/new to create a support ticket for suspected faulty goods. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Atlona advise they are unable to fix the fault they will issue a returns authorisation number which looks like #54356. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods (from date of purchase) 10 Years – New Hardware / Electronics purchased from / after 1st June 2013 3 Years – New Hardware / Electronics purchased before 1st June 2013 Lifetime Warranty – All Cable Products 3 Years – B Stock Refurbished Hardware and Electronics purchased from / after 1st June ** Goods must be returned complete in their original packaging for transit. ** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: https://support.atlona.com/hc/en-us/requests/new
Warranty Notes We are sorry you are having issues with your Atlona product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Atlona deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +41 43 508 43 21 or on https://support.atlona.com/hc/en-us/requests/new to create a support ticket for suspected faulty goods. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Atlona advise they are unable to fix the fault they will issue a returns authorisation number which looks like #54356. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods (from date of purchase) 10 Years – New Hardware / Electronics purchased from / after 1st June 2013 3 Years – New Hardware / Electronics purchased before 1st June 2013 Lifetime Warranty – All Cable Products 3 Years – B Stock Refurbished Hardware and Electronics purchased from / after 1st June ** Goods must be returned complete in their original packaging for transit. ** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: https://support.atlona.com/hc/en-us/requests/new
AUDIO DESIGN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich ACE Team 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Audio Design product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Audio Design. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Audio Design they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Audio Design product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Audio Design. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Audio Design they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
AUDIO-TECHNICA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Audio Technica product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Audio Technica. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Audio Technica they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Audio Technica product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Audio Technica. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Audio Technica they will be in touch with a resolution to your enquiry. Warranty Periods: Audio Technica & APart Products – 2 years Allen & Heath – 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
AVER
VISUALISERS
Terms First Contact Phone Email Website Fax
DOA Info   Aver  01908 371772       
Warranty Info N/A Aver 01908 371772  
DOA Notes Please contact Aver on 01908 371772 who will be happy to help.
Warranty Notes Please contact Aver on 01908 371772 who will be happy to help.
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Aver  01908 371772  technical.uk@aver.com     
Warranty Info 24 Months Aver 01908 371772 technical.uk@aver.com  
DOA Notes We are sorry you are having issues with your Aver product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Aver deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01908 371772 or email technical.uk@aver.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Aver product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Aver deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01908 371772 or email technical.uk@aver.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
AVOCENT
ALL
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Midwich Ltd  01379 649 333  ace@midwich.com  http://www.avocent.co.uk   
Warranty Info SEE WARRANTY NOTES Midwich 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Avocent product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Avocent. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Avocent they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.avocent.co.uk
Warranty Notes We are sorry you are having issues with your Avocent product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Avocent. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Avocent they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.avocent.co.uk
B-TECH
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info No DOA Period  B-Tech  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES B-Tech 0844 800 0445 sales@btechavmounts.co.uk  
DOA Notes We are sorry you are having issues with your B-Tech product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to B-Tech. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hoover they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your B-Tech product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to B-Tech. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hoover they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
BSS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your BSS product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to BSS. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted BSS they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your BSS product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to BSS. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted BSS they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
BALANCE BOX
ALL
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Balance Box product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Balance Box. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hoover they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Balance Box product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Balance Box. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hoover they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
BALDWIN-BOXALL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A Please see Warranty Details  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Baldwin Boxall 01379 649 333 Customer.Services@Midwich.com  
DOA Notes We are sorry you are having issues with your Baldwin Boxall product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Baldwin Boxall. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Baldwin Boxall they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Baldwin Boxall product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Baldwin Boxall. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Baldwin Boxall they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
BARCO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 DAYS / 150 HOURS RUNTIME  BM&E Helpdesk  0808 234 8122    www.barco.com/support   
Warranty Info SEE WARRANTY NOTES 0808 234 8122  
DOA Notes We are sorry you are having issues with your Barco product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Barco deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0808 234 8122. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: www.barco.com/support
Warranty Notes We are sorry you are having issues with your Barco product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Barco deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0808 234 8122. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: www.barco.com/support
BELINEA
MONITORS
Terms First Contact Phone Email Website Fax
DOA Info            
Warranty Info SEE WARRANTY NOTES  
DOA Notes ALL ENQUIRIES MUST BE DIRECTED TO RMA@acan-services.com
Warranty Notes ALL ENQUIRIES MUST BE DIRECTED TO RMA@acan-services.com
BELKIN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Lifetime Warranty  Belkin Technical Support  00800 223 55460  eurosupport@belkin.com  http://www.belkin.com   
Warranty Info SEE WARRANTY NOTES Belkin Technical Support 00800 223 5460 eurosupport@belkin.com  
DOA Notes Please contact Belkin, they will be happy to deal with all your queries.
Manufacturer Website: http://www.belkin.com
Warranty Notes Please contact Belkin, they will be happy to deal with all your queries.
Manufacturer Website: http://www.belkin.com
BENQ
PROJECTORS & LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  BenQ  020 7216 0039  benqcare.gbr@benq.eu  http://www.benq.co.uk/support/contactus/servicewarranty   
Warranty Info SEE WARRANTY NOTES BenQ 020 7216 0039 benqcare.gbr@benq.eu  
DOA Notes We are sorry you are having issues with your BenQ product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. BenQ deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 7216 0039 or http://www.benq.co.uk/support/warranty/. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If BenQ advise they are unable to fix the fault they will issue a returns authorisation number which looks like F05443. Once provided BenQ will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.benq.co.uk/support/contactus/servicewarranty
Warranty Notes We are sorry you are having issues with your BenQ product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. BenQ deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 7216 0039 or http://www.benq.co.uk/support/warranty/. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If BenQ advise they are unable to fix the fault they will issue a returns authorisation number which looks like F05443. Once provided BenQ will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.benq.co.uk/support/contactus/servicewarranty
BLACKMAGIC DESIGN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Black Magic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Black Magic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Black Magic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Black Magic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Black Magic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Black Magic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
BOSCH
SECURITY PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd ace@midwich.com   01379 649333
DOA Notes We are sorry you are having issues with your Bosch product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Bosch product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
AUDIO PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Bosch  0800 169 0407  rmadesk.stservice@de.bosch.com     
Warranty Info SEE WARRANTY NOTES Bosch 0800 169 0407 rmadesk.stservice@de.bosch.com  
DOA Notes We are sorry you are having issues with your Bosch product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Bosch product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
BRIGHTSIGN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich  01379 649333  ace@midwich.com     
Warranty Info 24 Months Brightsign 01379 649333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Brightsign product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Brightsign. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Brightsign they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Brightsign product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Brightsign. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Brightsign they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
BROTHER
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Brother  0333 777 4444    http://www.brother.co.uk   
Warranty Info 12 Months Brother Service Centre 0333 777 4444  
DOA Notes We are sorry you are having issues with your Brother product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Brother deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0333 777 4444. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Brother advise they are unable to fix the fault they will issue a returns authorisation number which looks like 6002746259. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://www.brother.co.uk
Warranty Notes We are sorry you are having issues with your Brother product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Brother deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0333 777 4444. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Brother advise they are unable to fix the fault they will issue a returns authorisation number which looks like 6002746259. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://www.brother.co.uk
CIE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your CIE product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to CIE. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted CIE they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your CIE product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to CIE. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted CIE they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CMS COMPUTERS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  CMS Computers  0844 800 6121       
Warranty Info 36 Months CMS Computers 0844 800 6123  
DOA Notes Please contact CMS Computers Customer Service Team on 0844 800 6121 ***Please note Midwich can not deal with faulty item requests, these must be passed through to CMS Computers***
Warranty Notes Please contact CMS Computers Customer Service Team on 0844 800 6121 ***Please note Midwich can not deal with faulty item requests, these must be passed through to CMS Computers***
CMS ERGO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 6 Months  Midwich  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich 01379 649333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your CMS Ergo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to CMS Ergo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted CMS Ergo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your CMS Ergo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to CMS Ergo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted CMS Ergo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
CROWN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 10 Days from date of purchase  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Crown product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Crown. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Crown they will be in touch with a resolution to your enquiry. Warranty Periods as follows: Crown - 3 Years AKG - 2 Years All Other Products - 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Crown product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Crown. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Crown they will be in touch with a resolution to your enquiry. Warranty Periods as follows: Crown - 3 Years AKG - 2 Years All Other Products - 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CSI
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 days  Midwich Ltd  01379 649 333  Customer.Services@midwich.com     
Warranty Info 36 Months Midwich Ltd 01379 649 333 customer.services@midwich.com  
DOA Notes Please contact Midwich Customer Services who will be happy to assist you. Please note Midwich will need to gain authorisation from CSI before raising any return and CANNOT raise an RMA without this. Please have the partcode, serial number and fault details ready.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. Please note Midwich will need to gain authorisation from CSI before raising any return and CANNOT raise an RMA without this. Please have the partcode, serial number and fault details ready.
CABLES DIRECT
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Cables Direct  01773 514514  sales@cablesdirect.co.uk  http://www.cablesdirect.co.uk/Contact   
Warranty Info N/A Cables Direct 01773 514514 http://www.cablesdirect.co.uk/Contact  
DOA Notes We are sorry you are having issues with your Cables Direct product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Cables Direct deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01773 514514 or complete the contact us form on the website on http://www.cablesdirect.co.uk/Contact. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.cablesdirect.co.uk/Contact
Warranty Notes We are sorry you are having issues with your Cables Direct product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Cables Direct deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01773 514514 or complete the contact us form on the website on http://www.cablesdirect.co.uk/Contact. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.cablesdirect.co.uk/Contact
CABLETIME
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 days  Midwich Ltd  01379 649 333  Customer.Services@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649 333 Customer.Services@Midwich.com  
DOA Notes Please contact Midwich Customer Services who will be happy to assist you. Please note Midwich will need to gain authorisation from Cabletime before raising any return and CANNOT raise an RMA without this. Please have the partcode, serial number and fault details ready
Warranty Notes Please contact Midwich Customer Services who will be happy to assist you. Please note Midwich will need to gain authorisation from Cabletime before raising any return and CANNOT raise an RMA without this. Please have the partcode, serial number and fault details ready
CALIBRE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info No DOA Period  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 12 Months Calibre 01379 649 333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Calibre UK product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Calibre UK. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Calibre UK they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Calibre UK product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Calibre UK. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Calibre UK they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CANON
PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info   Canon  0207 6600186       
Warranty Info 36 Months Canon 0207 6600186  
DOA Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0207 6600186. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0207 6600186. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
ALL PRODUCTS (EXCEPT LAMPS, DOCUMENT SCANNERS AND MISSING ITEMS)
Terms First Contact Phone Email Website Fax
DOA Info 28 days (Canon Consumer Imaging is 30 days)  Canon  0844 3690100    http://www.canon.co.uk   
Warranty Info SEE WARRANTY NOTES Canon 0207 660 0186  
DOA Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0844 3690100 or complete the RMA form on the website on http://193.42.253.81/ukweb/RTSRep/cciwebreturns.nsf. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.canon.co.uk
Warranty Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0844 3690100 or complete the RMA form on the website on http://193.42.253.81/ukweb/RTSRep/cciwebreturns.nsf. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.canon.co.uk
DOCUMENT SCANNERS
Terms First Contact Phone Email Website Fax
DOA Info 14 days  Canon  0844 892 0844       
Warranty Info SEE WARRANTY NOTES Canon 0844 892 0844  
DOA Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0844 892 0844. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Canon advise they are unable to fix the fault they will issue a returns authorisation number will be provided by Canon. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0844 892 0844. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Canon advise they are unable to fix the fault they will issue a returns authorisation number will be provided by Canon. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
LAMPS ONLY
Terms First Contact Phone Email Website Fax
DOA Info None  Midwich  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich 01379 649333 customer.services@midwich.com   01379 649440
DOA Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Canon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Canon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes Online Return Application Available.
We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Canon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Canon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
WIDE FORMAT PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A    0870 240 5134       
Warranty Info SEE WARRANTY NOTES Canon 0870 240 5134  
DOA Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0870 240 5134. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0870 240 5134. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
MISSING ITEMS
Terms First Contact Phone Email Website Fax
DOA Info   Canon Technical Support  01869 331741    http://www.canon.co.uk   
Warranty Info SEE WARRANTY NOTES 01869 331741  
DOA Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01869 331741. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.canon.co.uk
Warranty Notes We are sorry you are having issues with your Canon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Canon deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01869 331741. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: http://www.canon.co.uk
CASIO
ALL PRODUCTS (EXCLUDING PROJECTORS AND MOBILE)
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Casio  020 8452 7253    casio.co.uk   
Warranty Info 24 Months Casio Technical Support 020 8452 7253  
DOA Notes If you are having difficulties with your Casio Product we would suggest you call them directly in the Technical Helpline in the first instance on 0208 452 7253. Please be aware that all accessories must be returned.
Manufacturer Website: casio.co.uk
Warranty Notes If you are having difficulties with your Casio Product we would suggest you call them directly in the Technical Helpline in the first instance on 0208 452 7253. Please be aware that all accessories must be returned.
Manufacturer Website: casio.co.uk
MOBILE TECHNOLOGY DIVISION ONLY
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From End User  Casio  Adrian Ward 0208 208 9570  MTDOrders@casio.co.uk     
Warranty Info 12 Months Casio Adrian Ward 0208 208 9570 MTDOrders@casio.co.uk  
DOA Notes We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Casio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0208 208 9570. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Casio deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0208 208 9570. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
PROJECTORS ONLY
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From Installation Date At End User  Midwich ACE Team  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Casio Customer Service 0208 452 7253  
DOA Notes We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Casio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Casio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Casio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Casio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Casio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CELESTRON
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Celestron product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Celestron. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Celestron they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Celestron product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Celestron. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Celestron they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CELLO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days from receipt by end user  Midwich Ltd  01379 649333  ace@midwich.com  www.celloelectronics.com   
Warranty Info 12 Months Cello Service 0845 5192367  
DOA Notes We are sorry you are having issues with your Cello product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cello. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cello they will be in touch with a resolution to your enquiry. All screens must be returned securely in original packaging with all standard accessories otherwise the return may be rejected. Please be aware that Cello products are only for use in a consumer environment. They are not to be used commercially and no support will be offered for units used commercially. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.celloelectronics.com
Warranty Notes We are sorry you are having issues with your Cello product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cello. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cello they will be in touch with a resolution to your enquiry. All screens must be returned securely in original packaging with all standard accessories otherwise the return may be rejected. Please be aware that Cello products are only for use in a consumer environment. They are not to be used commercially and no support will be offered for units used commercially. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.celloelectronics.com
CHIAYO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Chiayo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Chiayo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Chiayo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Chiayo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Chiayo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Chiayo they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CHIEF
WALL MOUNTS
Terms First Contact Phone Email Website Fax
DOA Info None - Warranty Only  Chief  +31 495 580 852  EMEA.sales@milestone.com     
Warranty Info SEE WARRANTY NOTES Chief +31 495 580 852 EMEA.sales@milestone.com  
DOA Notes We are sorry you are having issues with your Chief product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Chief deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +31 495 580 852. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Chief product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Chief deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +31 495 580 852. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
CHYTV
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Chyron   01189 164843    http://www.chyron.com   
Warranty Info SEE WARRANTY NOTES Chyron 01189 164843  
DOA Notes Please contact Chyron who will be happy to assist you.
Manufacturer Website: http://www.chyron.com
Warranty Notes Please contact Chyron who will be happy to assist you.
Manufacturer Website: http://www.chyron.com
CIPHERLAB
ALL
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Midwich Ltd  01379 649 333  Customer.Services@midwich.com  www.cipherlab.co.uk   
Warranty Info SEE WARRANTY NOTES Midwich 01379 649 333 Customer.Services@Midwich.com  
DOA Notes Please contact Midwich Customer Services who will be happy to assist you. Please note Midwich will need to gain authorisation from Cipherlab before raising any return and CANNOT raise an RMA without this. Please have the partcode, serial number and fault details ready.
Manufacturer Website: www.cipherlab.co.uk
Warranty Notes Please contact Midwich Customer Services who will be happy to assist you. Please note Midwich will need to gain authorisation from Cipherlab before raising any return and CANNOT raise an RMA without this. Please have the partcode, serial number and fault details ready.
Manufacturer Website: www.cipherlab.co.uk
CLEVER LITTLE BOX
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Clever Little Box product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Clever Little Box. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Clever Little Box they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Clever Little Box product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Clever Little Box. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Clever Little Box they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CLOCK AUDIO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info   Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Clock Audio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Clock Audio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Clock Audio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Clock Audio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Clock Audio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Clock Audio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CLOUD ELECTRONICS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 60 Months Midwich ACE Team 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Cloud product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cloud. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cloud they will be in touch with a resolution to your enquiry. Repairs take approx. 4 working weeks from receipt with the Vendor. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Cloud product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cloud. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Cloud they will be in touch with a resolution to your enquiry. Repairs take approx. 4 working weeks from receipt with the Vendor. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
COMMUNICATION TECHNOLOGY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Communication Technology product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Communication Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Communication Technology they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Communication Technology product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Communication Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Communication Technology they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
COMPUTAR
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Computar  020 8732 3332  rma@cbcuk.com     
Warranty Info N/A Computar 020 8732 3332 rma@cbcuk.com  
DOA Notes We are sorry you are having issues with your Computar product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Computar deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 8732 3332. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Computar product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Computar deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 8732 3332. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
COMRAC LTD
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 days from end user           
Warranty Info SEE WARRANTY NOTES  
DOA Notes Please contact Comrac. They will be happy to deal with your queries.
Warranty Notes Please contact Comrac. They will be happy to deal with your queries.
CONNEC2
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Connec2 product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Connec2 Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Connec2 they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Connec2 product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Connec2 Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Connec2 they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CONNECTORCO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 day DOA Period  Midwich Ltd  01379 649 333  Customer.Services@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649 333 Customer.Services@Midwich.com  
DOA Notes Please contact Midwich Customer Services who will contact the manufacturer on your behalf. Please have the partcode, Serial number and fault details ready. ** Please be aware that Midwich CANNOT raise an RMA without gaining the manufacturer's consent. **
Warranty Notes Please contact Midwich Customer Services who will contact the manufacturer on your behalf. Please have the partcode, Serial number and fault details ready. ** Please be aware that Midwich CANNOT raise an RMA without gaining the manufacturer's consent. **
CONTACTA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 Days from date of sale  Midwich  01379 649 333  ace@midwich.com     
Warranty Info 12 Months Midwich 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Contacta product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Contacta. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Contacta they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Contacta product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Contacta. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Contacta they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CREST
ALL OTHER PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Crest product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Crest. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Crest they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Crest product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Crest. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Crest they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CROSSLEE
ALL PRODUCTS (HOSTESS)
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Hostess  01422 203963       
Warranty Info N/A Hostess 01422 203963  
DOA Notes We are sorry you are having issues with your Crosslee product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Crosslee deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01422 203963. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Crosslee product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Crosslee deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01422 203963. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
CUSTOM ENGINEERING
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 days from end user  Midwich  01379 649 333  Customer.Services@midwich.com     
Warranty Info 12 Months Midwich 01379 649333 Customer.Services@Midwich.com  
DOA Notes Please contact Midwich Customer Services who will be happy to assist you. Please note Midwich will need to gain authorisation from Custom Engineering before raising any return and CANNOT raise an RMA without this. Please have the partcode, serial number and fault details ready.
Warranty Notes Please contact Midwich Customer Services who will be happy to assist you. Please note Midwich will need to gain authorisation from Custom Engineering before raising any return and CANNOT raise an RMA without this. Please have the partcode, serial number and fault details ready.
DM TECH
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days From End User  DM Tech Help Desk  0871 918 2020  service@dmtech-uk.com     
Warranty Info SEE WARRANTY NOTES DM Tech 0871 918 2020 service@dmtech-uk.com  
DOA Notes Please contact DM Tech who will be happy to assist you.
Warranty Notes Please contact DM Tech who will be happy to assist you.
DNH
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  DNH  01908 275 000  dnh@dnh.co.uk   http://www.dnh.no   
Warranty Info 24 Months DNH 01908 275 000 dnh@dnh.co.uk  
DOA Notes We are sorry you are having issues with your DNH product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. DNH deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01908 275000. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.dnh.no
Warranty Notes We are sorry you are having issues with your DNH product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. DNH deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01908 275000. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.dnh.no
DA LITE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 days from end user  Midwich Ltd  01379 649 333  ace@midwich.com  www.da-lite.com   
Warranty Info 12 Months Midwich 01379 649 333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Da-Lite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Da-Lite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Da-Lite they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.da-lite.com
Warranty Notes We are sorry you are having issues with your Da-Lite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Da-Lite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Da-Lite they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.da-lite.com
DAHUA
CCTV PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 1 Month from Invoice  Midwich Ltd  01379 649333  ace@midwich.com  www.midwich.com   
Warranty Info 36 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Dahua product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Dahua. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Dahua they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.midwich.com
Warranty Notes We are sorry you are having issues with your Dahua product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Dahua. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Dahua they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.midwich.com
DATACARD
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A Please see Warranty Details  Midwich  01379 649333  Customer.Services@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich 01379 649333 Customer.Services@Midwich.com  
DOA Notes Please see warranty details below.
Warranty Notes Please see warranty details below.
DATALOGIC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days From End User  Datalogic  01582 790020    www.datalogic.com   
Warranty Info SEE WARRANTY NOTES Datalogic 01582 790020  
DOA Notes Please contact Datalogic UK technical support directly who will be happy to deal with your query.
Manufacturer Website: www.datalogic.com
Warranty Notes Please contact Datalogic UK technical support directly who will be happy to deal with your query.
Manufacturer Website: www.datalogic.com
DATAPATH
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Datapath    support@datapath.co.uk     
Warranty Info N/A Datapath support@datapath.co.uk  
DOA Notes We are sorry you are having issues with your Datapath product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Datapath deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on support@datapath.co.uk. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Datapath product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Datapath deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on support@datapath.co.uk. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
DEDICATED MICROS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 days from receipt by installer  Dedicated Micros  0845 600 9502  uksupport@dmicros.com  www.dedicatedmicros.com   
Warranty Info 12 Months Dedicated Micros 0845 600 9501 dmuk.sop@dmicros.com  
DOA Notes We are sorry you are having issues with your Dedicated Micros product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Dedicated Micros deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0845 600 9502 or uksupport@dmicros.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Dedicated Micros advise they are unable to fix the fault they will issue a returns authorisation number which looks like 02316883. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.dedicatedmicros.com
Warranty Notes We are sorry you are having issues with your Dedicated Micros product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Dedicated Micros deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0845 600 9502 or uksupport@dmicros.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Dedicated Micros advise they are unable to fix the fault they will issue a returns authorisation number which looks like 02316883. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.dedicatedmicros.com
DELL
ALL (EXCLUDING CONSUMABLES)
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from End user  Dell   01204 853604  Robert_Breakspere@Dell.com and Shelley_Strudley@dell.com     
Warranty Info 12 Months Dell Technical Support 0844 338 1200 support.euro.dell.com/support  
DOA Notes Please contact Robert and Shelley on the above email addresses whereby they will be able to advise further. Please have ready the following: * Date of Invoice * Model * Serial number * Fault details * Tag number
Warranty Notes Please contact Robert and Shelley on the above email addresses whereby they will be able to advise further. Please have ready the following: * Date of Invoice * Model * Serial number * Fault details * Tag number
CONSUMABLES ONLY
Terms First Contact Phone Email Website Fax
DOA Info N/A - See Warranty Details           
Warranty Info 3 Months Midwich Customer Services 01379 649 333 customer.services@midwich.com   01379 652 440
Warranty Notes Online Return Application Available.
DENON PROFESSIONAL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days from end user  Midwich Customer Services  01379 649 333  ace@midwich.com     
Warranty Info 24 Months Midwich Customer Services 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Denon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Denon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Denon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Denon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Denon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Denon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
DEXON
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich ACE Team  01379 649333  ace@midwich.com  www.midwich.com   
Warranty Info 24 Months Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Dexon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Dexon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Dexon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.midwich.com
Warranty Notes We are sorry you are having issues with your Dexon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Dexon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Dexon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.midwich.com
DISPLAYLITE
OPTICAL IMAGING TECHNOLOGY
Terms First Contact Phone Email Website Fax
DOA Info 7 days from end user  Displaylite  01379 649333  ace@midwich.com  www.displaylite.co.uk/support-service   
Warranty Info 36 Months Displaylite 01480 455114  
DOA Notes We are sorry you are having issues with your Displaylite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Displaylite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Displaylite they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.displaylite.co.uk/support-service
Warranty Notes We are sorry you are having issues with your Displaylite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Displaylite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Displaylite they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.displaylite.co.uk/support-service
DORO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Doro product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Doro. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Doro they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Doro product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Doro. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Doro they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
DRAPER GROUP LTD
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 DAYS  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Draper product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Draper. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Draper they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Draper product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Draper. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Draper they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
DURACRAFT
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from End user  Midwich  01379 649 333  ace@midwich.com     
Warranty Info 12 Months Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Duracraft product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Duracraft. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Duracraft they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Duracraft product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Duracraft. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Duracraft they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
DZINE DIGITAL SIGNAGE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info SEE WARRANTY NOTES Midwich 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you.
EDIS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A - Warranty Only  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Edis product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Edis. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Edis they will be in touch with a resolution to your enquiry. *** Please note Edis Products do not have a DOA Period they are dealt with as Warranty only. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Edis product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Edis. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Edis they will be in touch with a resolution to your enquiry. *** Please note Edis Products do not have a DOA Period they are dealt with as Warranty only. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
EASITEACH
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your EasiTeach product purchased. In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to EasiTeach. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted EasiTeach they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your EasiTeach product purchased. In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to EasiTeach. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted EasiTeach they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
EDIFIER
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Edifier product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Edifier. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Edifier they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Edifier product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Edifier. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Edifier they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
EIZO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Eizo    uksupport@eizo.com     
Warranty Info N/A Eizo uksupport@eizo.com  
DOA Notes We are sorry you are having issues with your Eizo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Eizo deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on uksupport@eizo.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Eizo advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Eizo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Eizo deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on uksupport@eizo.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Eizo advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ELAN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info   Midwich Ltd  01379 649 333  customer.services@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649 333 customer.services@midwich.com  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services.
ELATEC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days from date of purchase  ID Card Centre  01604 422422  sales@idcardcentre.co.uk     
Warranty Info SEE WARRANTY NOTES ID Card Centre 01604 422422 sales@idcardcentre.co.uk  
DOA Notes We are sorry you are having issues with your Elatec product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. ID Card Centre deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01604 422422 or email them on sales@idcardcentre.co.uk. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If ID Card Centre advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. A 20% Re-Stocking Fee will be charged for all returns that are No Fault Found. All products must be returned complete with the original packaging and all manuals, discs, cables and other accessories. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Elatec product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. ID Card Centre deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01604 422422 or email them on sales@idcardcentre.co.uk. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If ID Card Centre advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. A 20% Re-Stocking Fee will be charged for all returns that are No Fault Found. All products must be returned complete with the original packaging and all manuals, discs, cables and other accessories. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
ELECTRO-VOICE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Electro-Voice product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Electro-Voice product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Bosch. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Bosch they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
ELITE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info NA - Refer to Warranty Notes   Midwich Ltd  Aftercare 01379 649333  ace@midwich.com  N/A  N/A 
Warranty Info 24 Months Midwich Ltd Aftercare 01379 649333 ace@midwich.com   N/A
DOA Notes We are sorry you are having issues with your Elite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Elite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number (you will find this on a sticker on the box or on the back of the housing unit on the screen) * Fault Details * Order Number * Photos or a video of the fault Once our AfterCare Team (ACE) have contacted Elite they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: N/A
Warranty Notes We are sorry you are having issues with your Elite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Elite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number (you will find this on a sticker on the box or on the back of the housing unit on the screen) * Fault Details * Order Number * Photos or a video of the fault Once our AfterCare Team (ACE) have contacted Elite they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: N/A
ELMDENE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich Security  01379 647500  technical@midwichsecurity.com    01379 652440 
Warranty Info SEE WARRANTY NOTES Midwich Security 01379 647500 technical@midwichsecurity.com   01379 652440
DOA Notes *Midwich Security* We are sorry that you are having problems with your Elmdene product. Please contact Mike Allen who will be happy to help you further. Please have the following details to hand: * Order Number * Fault Details * Serial number * Purchase date Please be advised Midwich is unable to raise any returns unless authorized by Elmdene
Warranty Notes *Midwich Security* We are sorry that you are having problems with your Elmdene product. Please contact Mike Allen who will be happy to help you further. Please have the following details to hand: * Order Number * Fault Details * Serial number * Purchase date Please be advised Midwich is unable to raise any returns unless authorized by Elmdene
ELMO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From End User  Elmo/Equinox Maintenance Limited  01684 290000  service@equinox.co.uk     
Warranty Info 60 Months Elmo http://www.elmoeurope.com/en/html/download/index.php  
DOA Notes We are sorry you are having issues with your Elmo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01684 290000 or you can email them on service@equinox.co.uk. Equinox deal on behalf of Elmo for all their returns. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Elmo advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Elmo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01684 290000 or you can email them on service@equinox.co.uk. Equinox deal on behalf of Elmo for all their returns. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Elmo advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ELO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your ELO product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ELO. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ELO they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your ELO product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ELO. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ELO they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
ENCLOSURE SYSTEMS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Enclosure Systems  0191 418 1155  custservices@canford.co.uk    0191 418 1156 
Warranty Info 24 Months Enclosure Systems 0191 418 1155 custservices@canford.co.uk   0191 418 1156
DOA Notes We are sorry you are having issues with your Enclosure Systems product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Enclosure Systems deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0191 418 1155 or email them on custservices@canford.co.uk. The Customer Services Helpline is open on Monday to Friday from 9am until 5:30pm. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Enclosure Systems advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods for Enclosure Systems 24 Months for products branded: 'Canford', 'Tecpro', 'EMO', 'Panamic', 'NEAL' or Enclosure Systems All other products have a 12 Months Warranty If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Enclosure Systems product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Enclosure Systems deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0191 418 1155 or email them on custservices@canford.co.uk. The Customer Services Helpline is open on Monday to Friday from 9am until 5:30pm. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Enclosure Systems advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Periods for Enclosure Systems 24 Months for products branded: 'Canford', 'Tecpro', 'EMO', 'Panamic', 'NEAL' or Enclosure Systems All other products have a 12 Months Warranty If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
EPSON
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info Not Known  Epson Technical Support  0871 423 7766    http://www.epson.co.uk   
Warranty Info SEE WARRANTY NOTES Epson Technical Support 0871 423 7766  
DOA Notes We are sorry you are having issues with your Epson product purchased. In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Epson deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0871 4237766 to troubleshoot and obtain manufacturers authorisation for return. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Epson advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1012403012. Once provided Midwich will be able to issue a return and provide a replacement if required. You may not be issued a manufaturer's authorisation reference so please advise the aftercare team advisor when you call Midwich to arrange the return. Midwich cannot raise a return with authorisation from Epson. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.epson.co.uk
Warranty Notes We are sorry you are having issues with your Epson product purchased. In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Epson deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0871 4237766 to troubleshoot and obtain manufacturers authorisation for return. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Epson advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1012403012. Once provided Midwich will be able to issue a return and provide a replacement if required. You may not be issued a manufaturer's authorisation reference so please advise the aftercare team advisor when you call Midwich to arrange the return. Midwich cannot raise a return with authorisation from Epson. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.epson.co.uk
ALL PRODUCTS (EXCEPT LAMPS)
Terms First Contact Phone Email Website Fax
DOA Info 28 days from date of purchase  Epson Technical Support  0871 423 7766    http://www.epson.co.uk   
Warranty Info SEE WARRANTY NOTES Epson Technical Support 0871 423 7766  
DOA Notes We are sorry you are having issues with your Epson product purchased. In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Epson deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0871 4237766 to troubleshoot and obtain manufacturers authorisation for return. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Epson advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1012403012 or EUL-160533915. Once provided Midwich will be able to issue a return and provide a replacement if required. Midwich cannot raise a return without authorisation from Epson. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.epson.co.uk
Warranty Notes We are sorry you are having issues with your Epson product purchased. In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Epson deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0871 4237766 to troubleshoot and obtain manufacturers authorisation for return. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Epson advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1012403012 or EUL-160533915. Once provided Midwich will be able to issue a return and provide a replacement if required. Midwich cannot raise a return without authorisation from Epson. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.epson.co.uk
ERARD
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None           
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes See warranty information
Warranty Notes Online Return Application Available.
See warranty information
EUROSCREEN
ELECTRIC SCREENS
Terms First Contact Phone Email Website Fax
DOA Info 7 days from end user  Midwich Ltd  01379 649333  ace@midwich.com  www.bjurab.se   
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Euroscreen product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Euroscreen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Euroscreen they will be in touch with a resolution to your enquiry. Euroscreen Products come with a 1 yr RTB (Return To Base) warranty. Damaged Screens If you find your Euroscreen Electric screen is damaged but the box is not damaged you will need to report this within 48 hours of delivery. Photos and details of the damage will be required to process your request. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.bjurab.se
Warranty Notes We are sorry you are having issues with your Euroscreen product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Euroscreen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Euroscreen they will be in touch with a resolution to your enquiry. Euroscreen Products come with a 1 yr RTB (Return To Base) warranty. Damaged Screens If you find your Euroscreen Electric screen is damaged but the box is not damaged you will need to report this within 48 hours of delivery. Photos and details of the damage will be required to process your request. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.bjurab.se
MANUAL SCREENS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Euroscreen product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Euroscreen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Euroscreen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Euroscreen product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Euroscreen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Euroscreen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
EVOKO UNLIMITED
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info   Evoko    support@evoko.se     
Warranty Info SEE WARRANTY NOTES Evoko support@evoko.com  
DOA Notes Please contact Evoko directly who will be happy to assist you.
Warranty Notes Please contact Evoko directly who will be happy to assist you.
EXTERITY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  Exterity  01383 828260  support@exterity.co.uk     
Warranty Info SEE WARRANTY NOTES Exterity 01383 828260 support@exterity.co.uk  
DOA Notes We are sorry you are having issues with your Exterity product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Exterity deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01383 828260, Fax on 01383 824905 or email on support@exterity.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Exterity advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Call Centre Opening Times Monday - Friday (8am - 6pm) Support is not available between 25th December - 1st January. 13 months FOC maintenance and warranty cover from the date of shipment with every hardware product If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Exterity product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Exterity deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01383 828260, Fax on 01383 824905 or email on support@exterity.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Exterity advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Call Centre Opening Times Monday - Friday (8am - 6pm) Support is not available between 25th December - 1st January. 13 months FOC maintenance and warranty cover from the date of shipment with every hardware product If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
FLIR SYSTEMS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days From End User  Flir Systems      www.flir.com/cs/warranty/   
Warranty Info N/A Flir Systems  
DOA Notes Please contact the vendor directly who will be happy to help. To be eligible for warranty repair or replacement, Customer must notify FLIR within thirty (30) days of discovering of any apparent defect in materials or workmanship. Before Customer may return a Product for warranty service or repair, Customer must first obtain a returned material authorization (RMA) number from FLIR. To obtain the RMA number Owner must provide an original proof of purchase. For additional information, to notify FLIR of an apparent defect in materials or workmanship, or to request an RMA number, visit http://www.flir.com/cs/warranty/. Customer is solely responsible for complying with all RMA instructions provided by FLIR including but not limited to adequately packaging the Product for shipment to FLIR and for all packaging and shipping costs. FLIR will pay for returning to Customer any Product that FLIR repairs or replaces under warranty. FLIR reserves the right to determine, in its sole discretion, whether a returned Product is covered under warranty. If FLIR determines that any returned Product is not covered under warranty or is otherwise excluded from warranty coverage, FLIR may charge Customer a reasonable handling fee and return the Product to Customer, at Customer’s expense, or offer Customer the option of handling the Product as a non-warranty return
Manufacturer Website: www.flir.com/cs/warranty/
Warranty Notes Please contact the vendor directly who will be happy to help. To be eligible for warranty repair or replacement, Customer must notify FLIR within thirty (30) days of discovering of any apparent defect in materials or workmanship. Before Customer may return a Product for warranty service or repair, Customer must first obtain a returned material authorization (RMA) number from FLIR. To obtain the RMA number Owner must provide an original proof of purchase. For additional information, to notify FLIR of an apparent defect in materials or workmanship, or to request an RMA number, visit http://www.flir.com/cs/warranty/. Customer is solely responsible for complying with all RMA instructions provided by FLIR including but not limited to adequately packaging the Product for shipment to FLIR and for all packaging and shipping costs. FLIR will pay for returning to Customer any Product that FLIR repairs or replaces under warranty. FLIR reserves the right to determine, in its sole discretion, whether a returned Product is covered under warranty. If FLIR determines that any returned Product is not covered under warranty or is otherwise excluded from warranty coverage, FLIR may charge Customer a reasonable handling fee and return the Product to Customer, at Customer’s expense, or offer Customer the option of handling the Product as a non-warranty return
Manufacturer Website: www.flir.com/cs/warranty/
FELLOWES
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Fellowes  01302 836980       
Warranty Info N/A Fellowes 01302 836980  
DOA Notes Please contact Fellowes who will be happy to assist.
Warranty Notes Please contact Fellowes who will be happy to assist.
FILESTAR
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Filestar product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Filestar. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hoover they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Filestar product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Filestar. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hoover they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
FUJINON
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 36 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Fujinon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Fujinon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Fujinon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Fujinon product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Fujinon. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Fujinon they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
FUJITSU
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days from Installation  Fujitsu  0370 6000922       
Warranty Info SEE WARRANTY NOTES Invec 0370 6000922  
DOA Notes Please contact Fujitsu Customer Services who will be happy to assist you. Note: This contact number is for Fujitsu Document Scanners only.
Warranty Notes Please contact Fujitsu Customer Services who will be happy to assist you. Note: This contact number is for Fujitsu Document Scanners only.
GJ ELECTRONICS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your GJ Electronics product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to GJ Electronics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted GJ Electronics they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your GJ Electronics product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to GJ Electronics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted GJ Electronics they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
GJD
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your GJD product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to GJD. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted GJD they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your GJD product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to GJD. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted GJD they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
GNR
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days from sale to enduser  PGE Aftercare  0871 231 3043  pgeaftercare@repairtech.co.uk  http://www.pgeaftercare.com   
Warranty Info 36 Months PGE Aftercare 0871 231 3043 pgeaftercare@repairtech.co.uk  
DOA Notes Please contact PGE aftercare, they will be happy to deal with all your queries direct.
Manufacturer Website: http://www.pgeaftercare.com
Warranty Notes Please contact PGE aftercare, they will be happy to deal with all your queries direct.
Manufacturer Website: http://www.pgeaftercare.com
GANZ
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days from sale to end user  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 36 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Ganz product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ganz. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ganz they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Ganz product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ganz. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ganz they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
GANZ LITE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days from sale to end user  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Ganz Lite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ganz Lite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ganz Lite they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Ganz Lite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ganz Lite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ganz Lite they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
GEFEN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 days from end user  Midwich Ltd  01379 649333  ace@midwich.com  www.gefen.com   
Warranty Info 24 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Gefen product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Gefen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Gefen they will be in touch with a resolution to your enquiry. Gefen Products come with a 2 year RTB (Return To Base) warranty. Gefen are not liable for any accessories returned with the product. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.gefen.com
Warranty Notes We are sorry you are having issues with your Gefen product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Gefen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Gefen they will be in touch with a resolution to your enquiry. Gefen Products come with a 2 year RTB (Return To Base) warranty. Gefen are not liable for any accessories returned with the product. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.gefen.com
GENIE CCTV
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649231 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Genie product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Genie Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Genie they will be in touch with a resolution to your enquiry. Warranty for the products is between 1 – 5 years. For further information on this please contact the ACE (After Care Excellence) team. Data stored on Hard Disk Drives and non volatile memory cards is not covered under the Genie Warranty and they bear no liability should the data be lost during inspection. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Genie product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Genie Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Genie they will be in touch with a resolution to your enquiry. Warranty for the products is between 1 – 5 years. For further information on this please contact the ACE (After Care Excellence) team. Data stored on Hard Disk Drives and non volatile memory cards is not covered under the Genie Warranty and they bear no liability should the data be lost during inspection. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
GLEN/DIMPLEX
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Glen / Dimplex  0844 8793588  customer.services@gdcgroup.co.uk     
Warranty Info SEE WARRANTY NOTES Glen / Dimplex 0844 8793588 customer.services@gdcgroup.co.uk  
DOA Notes We are sorry you are having issues with your Glen / Dimplex product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Glen / Dimplex deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0844 8793588 or email on customer.services@gdcgroup.co.uk. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Glen / Dimplex advise they are unable to fix the fault they will issue a returns authorisation number and confirm the appropriate course of action to resolve your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Glen / Dimplex product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Glen / Dimplex deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0844 8793588 or email on customer.services@gdcgroup.co.uk. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Glen / Dimplex advise they are unable to fix the fault they will issue a returns authorisation number and confirm the appropriate course of action to resolve your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
GOODMANS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Goodmans product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Goodmans. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Goodmans they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Goodmans product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Goodmans. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Goodmans they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
GRUNDIG
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days from sale to end user  Midwich Ltd  01379 647 500  technical@midwichsecurity.com     
Warranty Info 24 Months Midwich Ltd 01379 647 500 technical@midwichsecurity.com  
DOA Notes Please contact Mike Allen on technical@midwichsecurity.com who will be happy to help Please have the following details ready: * Fault Details * Serial number * Purchase date
Warranty Notes Please contact Mike Allen on technical@midwichsecurity.com who will be happy to help Please have the following details ready: * Fault Details * Serial number * Purchase date
GYRATION
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 DAYS  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes Please contact Midwich ACE Team who will be happy to help.
Warranty Notes Please contact Midwich ACE Team who will be happy to help.
HTC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days From End User  Midwich Customer Services  01379 649 333  customer.services@midwich.com  http://service.europe.htc.com/  01379 652 440 
Warranty Info SEE WARRANTY NOTES HTC 0845 890 0079  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Service who will be happy to assist you. Please have to hand date of purchase, fault details and serial number(s)
Manufacturer Website: http://service.europe.htc.com/
Warranty Notes Please contact Midwich Customer Service who will be happy to assist you. Please have to hand date of purchase, fault details and serial number(s)
Manufacturer Website: http://service.europe.htc.com/
HAIER
TVS
Terms First Contact Phone Email Website Fax
DOA Info 28 days from purchase by end user  Haier  0845 025 3025 OR 0203 139       
Warranty Info 12 Months Haier 0845 025 3025  
DOA Notes Please contact Haier on 0845 025 3025 or 0203 139 3698 who will be happy to help.
Warranty Notes Please contact Haier on 0845 025 3025 or 0203 139 3698 who will be happy to help.
HAMA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From End User  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 Ace@Midwich.com  
DOA Notes We are sorry you are having issues with your Hama product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Hama. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hama they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Hama product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Hama. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hama they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
HANNSPREE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 Days From End User  Repair Tech  01926 818209    www.hannspree.com   
Warranty Info SEE WARRANTY NOTES Repair Tech 01926 818209  
DOA Notes We are sorry you are having issues with your Hannspree product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Repair Tech deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01926 818209 for support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Hannspree advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Period: 3 Years - Monitors (Repair return) 1 Year - Tablets and wearables If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.hannspree.com
Warranty Notes We are sorry you are having issues with your Hannspree product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Repair Tech deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01926 818209 for support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Hannspree advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Warranty Period: 3 Years - Monitors (Repair return) 1 Year - Tablets and wearables If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.hannspree.com
HARMAN KARDON
ALL
Terms First Contact Phone Email Website Fax
DOA Info 14 days  Multicare Electronics  0113 279 1255       
Warranty Info 24 Months Multicare Electronics 0113 279 1255  
DOA Notes Multicare Electronics - 0113 279 1255 Spare parts, Harman Kardon, JBL & AKG Headphones - Fullers Electronics (01728 746400). Goods must be returned with all accessories in original packaging and as new.
Warranty Notes Multicare Electronics - 0113 279 1255 Spare parts, Harman Kardon, JBL & AKG Headphones - Fullers Electronics (01728 746400). Goods must be returned with all accessories in original packaging and as new.
HISENSE UK LTD
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from Purchase  Hisense  0345 610 4199  service@hisense.co.uk     
Warranty Info 24 Months Hisense 0345 610 4199 service@hisense.co.uk  
DOA Notes We are sorry you are having issues with your Hisense product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Hisense deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0345 6104199 or email them on service@hisense.co.uk. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Hisense advise they are unable to fix the fault they will issue a returns authorisation number which looks like H1600118. Once provided Midwich will be able to issue a return and provide a replacement if required. Damaged In Transit For all Damaged In Transit products where the box is in pristine condition please contact the AfterCare Team who will be happy to assist you. Please ensure you have all the details as above to hand before calling in. Photographs of the box and unit will be required to process your request. Please ensure all returns are returned complete with all accessories and the original packaging. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Hisense product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Hisense deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0345 6104199 or email them on service@hisense.co.uk. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Hisense advise they are unable to fix the fault they will issue a returns authorisation number which looks like H1600118. Once provided Midwich will be able to issue a return and provide a replacement if required. Damaged In Transit For all Damaged In Transit products where the box is in pristine condition please contact the AfterCare Team who will be happy to assist you. Please ensure you have all the details as above to hand before calling in. Photographs of the box and unit will be required to process your request. Please ensure all returns are returned complete with all accessories and the original packaging. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
HITACHI
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Equinox  01684 290000    http://www.equinox.co.uk/Hitachi/   
Warranty Info SEE WARRANTY NOTES Equinox 01684 290000  
DOA Notes We are sorry you are having issues with your Hitachi Lamp product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please complete the Replacement Lamp Claim form on the website on www.equinox.co.uk/hitachi. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Total Hours Used * Date of Purchase If Equinox advise they are unable to fix the fault they will issue a returns authorisation number. A warranty Lamp will then be issued Free Of Charge. Warranty Period *Education - 3 Years from date of purchase of the projector *Non Education - 6 Months from the date of purchase of the projector If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://www.equinox.co.uk/Hitachi/
Warranty Notes We are sorry you are having issues with your Hitachi Lamp product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please complete the Replacement Lamp Claim form on the website on www.equinox.co.uk/hitachi. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Total Hours Used * Date of Purchase If Equinox advise they are unable to fix the fault they will issue a returns authorisation number. A warranty Lamp will then be issued Free Of Charge. Warranty Period *Education - 3 Years from date of purchase of the projector *Non Education - 6 Months from the date of purchase of the projector If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://www.equinox.co.uk/Hitachi/
PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From End User  Equinox    www.equinox.co.uk/hitachi  www.equinox.co.uk/hitachi   
Warranty Info 36 Months Equinox  
DOA Notes We are sorry you are having issues with your Hitachi Projector product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please place a service call online on www.equinox.co.uk/hitachi stating this is a DOA Swap. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Date of Purchase If Equinox advise they are unable to fix the fault they will issue a returns authorisation number. The End User must deinstall the projector and ensure it is packaged in the original packaging with all accessories. The faulty projector will then be collected and swapped with a replacement projector at the same time. The Warranty will be unchanged and be for 3 Years or longer if an extension has been purchased. For Warranty Swap Outs the projector must be packaged suitably for transit. The faulty projector will then be collected and swapped with a replacement projector at the same time. You will need to log the call as per the DOA process on the Equinox website. A repair for all warranty projectors can be offered if required. For customers in Eire or Northern Ireland - Please contact Equinox Ireland on +353 1629 6079 who will assist with your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.equinox.co.uk/hitachi
Warranty Notes We are sorry you are having issues with your Hitachi Projector product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Equinox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please place a service call online on www.equinox.co.uk/hitachi stating this is a DOA Swap. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Date of Purchase If Equinox advise they are unable to fix the fault they will issue a returns authorisation number. The End User must deinstall the projector and ensure it is packaged in the original packaging with all accessories. The faulty projector will then be collected and swapped with a replacement projector at the same time. The Warranty will be unchanged and be for 3 Years or longer if an extension has been purchased. For Warranty Swap Outs the projector must be packaged suitably for transit. The faulty projector will then be collected and swapped with a replacement projector at the same time. You will need to log the call as per the DOA process on the Equinox website. A repair for all warranty projectors can be offered if required. For customers in Eire or Northern Ireland - Please contact Equinox Ireland on +353 1629 6079 who will assist with your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.equinox.co.uk/hitachi
HONEYWELL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 3 months  Honeywell  0115 965 7430  euroservice@honeywell.com     
Warranty Info SEE WARRANTY NOTES Honeywell 0115 965 7430 euroservice@honeywell.com  
DOA Notes Please visit website; http://www.honeywellaidc.com/Site.aspx/eu/en/support/product_repair/warranty_info/ to log warranty info.
Warranty Notes Please visit website; http://www.honeywellaidc.com/Site.aspx/eu/en/support/product_repair/warranty_info/ to log warranty info.
HOOVER
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days   Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Hoover product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Hoover. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hoover they will be in touch with a resolution to your enquiry. *** Damages Within 28 Day’s If you / Enduser are to receive a damaged Hoover and the box is Undamaged you will need to contact Hoover direct with the following information. They will liaise with you on how they can help resolve your query. Hoover Limited - 0344 4995 599 Opening Hours Monday to Friday 8:30am - 5pm Saturday 9am - 5pm Sunday 10am - 4pm * Customer Name * Full Address with Postal Code * Customer Contact Number and Home Telephone Number * Product Model Number * Serial Number If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Hoover product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Hoover. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Hoover they will be in touch with a resolution to your enquiry. *** Damages Within 28 Day’s If you / Enduser are to receive a damaged Hoover and the box is Undamaged you will need to contact Hoover direct with the following information. They will liaise with you on how they can help resolve your query. Hoover Limited - 0344 4995 599 Opening Hours Monday to Friday 8:30am - 5pm Saturday 9am - 5pm Sunday 10am - 4pm * Customer Name * Full Address with Postal Code * Customer Contact Number and Home Telephone Number * Product Model Number * Serial Number If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
HYPERTEC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  Hypertec Helpline  0870 243 5603    http://www.hypertec.co.uk   
Warranty Info SEE WARRANTY NOTES Hypertec Helpline 0870 243 5603  
DOA Notes Please contact Hypertec, they will be happy to deal with any queries you may have.
Manufacturer Website: http://www.hypertec.co.uk
Warranty Notes Please contact Hypertec, they will be happy to deal with any queries you may have.
Manufacturer Website: http://www.hypertec.co.uk
IAG
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Day DOA from end user  Midwich  01379 649333  customer.services@midwich.com     
Warranty Info 12 Months Midwich 01379 649333 customer.services@midwich.com  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. Please be aware Midwich can not raise a return until IAG have authorised us to do so.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. Please be aware Midwich can not raise a return until IAG have authorised us to do so.
ICE CABLE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your ICE Cable product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ICE Cable. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ICE Cable they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your ICE Cable product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to ICE Cable. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted ICE Cable they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
IDC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Midwich  01379 649333  customer.services@midwich.com    01379 652440 
Warranty Info 12 Months Midwich 01379 649333 customer.services@midwich.com   01379 652440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. Please note Midwich will need to gain authorisation from ID Card Centre before raising any return and CANNOT raise an RMA without this. Please have the partcode, serial number and fault details ready.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. Please note Midwich will need to gain authorisation from ID Card Centre before raising any return and CANNOT raise an RMA without this. Please have the partcode, serial number and fault details ready.
IQCCTV
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days to end user  Midwich Ltd  01379 647 500  technical@midwichsecurity.com     
Warranty Info 12 Months Midwich Ltd 01379 647 500 technical@midwichsecurity.com  
DOA Notes Please contact Mike Allen on technical@midwichsecurity.com who will be happy to help Please have the following details ready: * Fault Details * Serial number * Purchase date In order for a return to be approved the unit must be complete with all accessories and in its original box otherwise this will not be classed as DOA and we will be charged a 25% restock fee.
Warranty Notes Please contact Mike Allen on technical@midwichsecurity.com who will be happy to help Please have the following details ready: * Fault Details * Serial number * Purchase date In order for a return to be approved the unit must be complete with all accessories and in its original box otherwise this will not be classed as DOA and we will be charged a 25% restock fee.
INFOCUS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Infocus  0800 028 6470 Opt. 1  uk-support@infocus.com  http://www.infocus.com/support/tools/rmarequest/request.aspx  N/A 
Warranty Info SEE WARRANTY NOTES Infocus 0800 028 6470 Opt.1 uk-support@infocus.com  
DOA Notes Please go to the below link to log your query http://www.infocus.com/support/tools/rmarequest/request.aspx
Manufacturer Website: http://www.infocus.com/support/tools/rmarequest/request.aspx
Warranty Notes Please go to the below link to log your query http://www.infocus.com/support/tools/rmarequest/request.aspx
Manufacturer Website: http://www.infocus.com/support/tools/rmarequest/request.aspx
INTEL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Intel product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Intel. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Intel they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Intel product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Intel. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Intel they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
INTER-M
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  CIE Group Ltd  0115 9770 075  info@cie-ltd.co.uk     
Warranty Info 12 Months CIE Group Ltd 0115 9770 075 info@cie-ltd.co.uk  
DOA Notes We are sorry you are having issues with your Inter-M product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. CIE deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0115 9770 075 or you can email them on info@cie-ltd.co.uk. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Please advise CIE when contacting them that you have purchased the unit from Midwich. If CIE advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Damaged Goods If you / end user receive a damaged item but the box is in pristine condition please report this to CIE within 2 days of receipt of goods. The damaged goods will need to be held in their original packaging for inspection. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Inter-M product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. CIE deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0115 9770 075 or you can email them on info@cie-ltd.co.uk. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Please advise CIE when contacting them that you have purchased the unit from Midwich. If CIE advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. Damaged Goods If you / end user receive a damaged item but the box is in pristine condition please report this to CIE within 2 days of receipt of goods. The damaged goods will need to be held in their original packaging for inspection. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
INTERLINK
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Interlink product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Interlink. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Interlink they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Interlink product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Interlink. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Interlink they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
INTERMEC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Intermec         
Warranty Info SEE WARRANTY NOTES Intermec  
DOA Notes Intermec will deal directly with your queries. Please visit; http://www.intermec.co.uk/support/returns_repairs/index.aspx
Warranty Notes Intermec will deal directly with your queries. Please visit; http://www.intermec.co.uk/support/returns_repairs/index.aspx
JBL PRO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 days from purchase  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your JBL Pro product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to JBL Pro. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted JBL Pro they will be in touch with a resolution to your enquiry. Damaged In Transit For any units you receive where the box is in pristine condition and the unit inside is damaged please report this to Sound Technology on the below number. This must be reported to Sound Technology within 72 Hours of delivery. Sound Technology - 01462 480000 Sound Technology will then arrange a replacement with yourself and arrange for the damaged item to be collected. Please ensure the unit is collected with the original box, all manuals and accessories. If the original box is disposed of the claim for damage in transit will be void. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your JBL Pro product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to JBL Pro. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted JBL Pro they will be in touch with a resolution to your enquiry. Damaged In Transit For any units you receive where the box is in pristine condition and the unit inside is damaged please report this to Sound Technology on the below number. This must be reported to Sound Technology within 72 Hours of delivery. Sound Technology - 01462 480000 Sound Technology will then arrange a replacement with yourself and arrange for the damaged item to be collected. Please ensure the unit is collected with the original box, all manuals and accessories. If the original box is disposed of the claim for damage in transit will be void. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
JVC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your JVC product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to JVC. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted JVC they will be in touch with a resolution to your enquiry. Please ensure all faulty goods are returned complete with all accessories and original packaging. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your JVC product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to JVC. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted JVC they will be in touch with a resolution to your enquiry. Please ensure all faulty goods are returned complete with all accessories and original packaging. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
JAMO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Jamo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Jamo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Jamo they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Jamo product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Jamo. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Jamo they will be in touch with a resolution to your enquiry. *** If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
KEF
ALL
Terms First Contact Phone Email Website Fax
DOA Info 14 days  Midwich  01379 649333  customer.services@midwich.com    01379 652440 
Warranty Info SEE WARRANTY NOTES Midwich 01379 649333 customer.services@midwich.com  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will contact the manufacturer on your behalf. **Please be aware that Midwich CANNOT raise an RMA without first contacting the manufacturer.**
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will contact the manufacturer on your behalf. **Please be aware that Midwich CANNOT raise an RMA without first contacting the manufacturer.**
KOAMTAC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info   Midwich Ltd  01379 649333  customer.services@midwich.com    01379 652440 
Warranty Info 12 Months Midwich 01379 649333 customer.services@midwich.com  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you.
KODAK ALARIS
EVERYTHING EXCEPT SCANNERS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich Customer Services  01379 649 333  customer.services@midwich.com  http://www.kodak.co.uk  01379 652 440 
Warranty Info 12 Months Kodak Help Desk 0870 243 0270   0131 458 6962
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services with details of the fault. Proof Of Purchase may be required.
Manufacturer Website: http://www.kodak.co.uk
Warranty Notes Please contact Midwich Customer Services with details of the fault. Proof Of Purchase may be required.
Manufacturer Website: http://www.kodak.co.uk
SCANNERS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Kodak Scanner Helpdesk  0845 7573175    http://www.kodak.co.uk   
Warranty Info SEE WARRANTY NOTES Kodak Scanner Helpdesk 0845 757 3175  
DOA Notes We are sorry you are having issues with your Kodak product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Kodak deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0845 757 3175. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Only exception is I30s and I40s in which case you contact Sykes Call Centre on 0870 2405264.
Manufacturer Website: http://www.kodak.co.uk
Warranty Notes We are sorry you are having issues with your Kodak product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Kodak deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0845 757 3175. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist. Only exception is I30s and I40s in which case you contact Sykes Call Centre on 0870 2405264.
Manufacturer Website: http://www.kodak.co.uk
KONICA MINOLTA
PRINTERS & CONSUMABLES
Terms First Contact Phone Email Website Fax
DOA Info 5 days from installation  Konica Minolta Business Solutions (UK) Ltd  0870 600 0359    http://www.konicaminoltaprinters.co.uk   
Warranty Info SEE WARRANTY NOTES Konica Minolta Business Solutions (UK) Ltd 0870 600 0359  
DOA Notes Please contact Konica Minolta Business Solutions, they will be happy to deal with any warranty queries you may have. For printers with an on-site warranty contact Konica Minolta for authorisation by a certified engineer. For printers with a swap-out warranty contact Konica Minolta for authorisation from the helpdesk. ***Please note Midwich can not deal with faulty item requests, these must be passed through to Konica Minolta***
Manufacturer Website: http://www.konicaminoltaprinters.co.uk
Warranty Notes Please contact Konica Minolta Business Solutions, they will be happy to deal with any warranty queries you may have. For printers with an on-site warranty contact Konica Minolta for authorisation by a certified engineer. For printers with a swap-out warranty contact Konica Minolta for authorisation from the helpdesk. ***Please note Midwich can not deal with faulty item requests, these must be passed through to Konica Minolta***
Manufacturer Website: http://www.konicaminoltaprinters.co.uk
KOUKAAM
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich Ltd  01379 647500  technical@midwichsecurity.com    01379 652440 
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 647500 technical@midwichsecurity.com   01379 652440
DOA Notes *Midwich Security* We are sorry that you are having problems with your Koukaam product. Please contact Mike Allen who will be happy to help you further. Please have the following details to hand: * Order Number * Fault Details * Serial number * Purchase date Please be advised Midwich is unable to raise any returns unless authorised by Koukaam.
Warranty Notes *Midwich Security* We are sorry that you are having problems with your Koukaam product. Please contact Mike Allen who will be happy to help you further. Please have the following details to hand: * Order Number * Fault Details * Serial number * Purchase date Please be advised Midwich is unable to raise any returns unless authorised by Koukaam.
KRAMER ELECTRONICS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your (Kramer product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kramer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kramer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your (Kramer product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Kramer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Kramer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
KYOCERA
HARDWARE (NON CONSUMABLES)
Terms First Contact Phone Email Website Fax
DOA Info Under 100 printed pages  Kyocera Document Solutions  0845 456 0456  supportdesk@duk.kyocera.com  http://www.kyocera.co.uk   
Warranty Info 24 Months Kyocera Document Solutions 0845 456 0456 supportdesk@duk.kyocera.com  
DOA Notes Where possible end users should contact Kyocera for troubleshooting. Could you please ensure that you register your printer with Kyocera Document Solutions prior to reporting any faults. This can be done by visiting: www.kyocerasupport.co.uk/index/warranty/warranty_registration.html To report any faults, please call Kyocera on the above number, they will deal with any queries you may have. *** Please note Midwich can not deal with DOA requests, these must be passed through to Kyocera *** *** We cannot offer credit on Kyocera products, all returns MUST go through Kyocera for replacement or repair ***
Manufacturer Website: http://www.kyocera.co.uk
Warranty Notes Where possible end users should contact Kyocera for troubleshooting. Could you please ensure that you register your printer with Kyocera Document Solutions prior to reporting any faults. This can be done by visiting: www.kyocerasupport.co.uk/index/warranty/warranty_registration.html To report any faults, please call Kyocera on the above number, they will deal with any queries you may have. *** Please note Midwich can not deal with DOA requests, these must be passed through to Kyocera *** *** We cannot offer credit on Kyocera products, all returns MUST go through Kyocera for replacement or repair ***
Manufacturer Website: http://www.kyocera.co.uk
CONSUMABLES ONLY
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info SEE WARRANTY NOTES Midwich 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you.
LG
SPARES
Terms First Contact Phone Email Website Fax
DOA Info N/A  LG Electronics  0844 847 1402  ukspares@lge.com     
Warranty Info SEE WARRANTY NOTES LG Electronics 0844 847 1402 ukspares@lge.com  
DOA Notes Please contact LG Electronics, they will be happy to help you with any queries you may have.
Warranty Notes Please contact LG Electronics, they will be happy to help you with any queries you may have.
COMMERCIAL SCREENS ONLY
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 24 Months LG Business Solutions Helpdesk UK: 0844 248 6655 Or Eire  
DOA Notes We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ALL EXCEPT COMMERCIAL SCREENS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days from end user  Midwich  01379 649 333  ace@midwich.com  ukmonitor@lge.com   
Warranty Info SEE WARRANTY NOTES LG Electronics 0844 847 1406  
DOA Notes We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: ukmonitor@lge.com
Warranty Notes We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: ukmonitor@lge.com
LAB GRUPPEN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 24 Months Lab Grupen 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Lab Grupen product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Lab Grupen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Lab Grupen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Lab Grupen product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Lab Grupen. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Lab Grupen they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
LEBA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  Leba  020 8290 9210  support-uk@lebainnovation.com     
Warranty Info 24 Months Leba 020 8290 9210 support-uk@lebainnovation.com  
DOA Notes We are sorry you are having issues with your Leba product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Leba deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 8290 9210 or email support-uk@lebainnovation.com You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Leba advise they are unable to fix the fault they will issue a returns authorisation number which looks like SCR......... Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Leba product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Leba deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 8290 9210 or email support-uk@lebainnovation.com You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Leba advise they are unable to fix the fault they will issue a returns authorisation number which looks like SCR......... Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
LEXMARK
CONSUMABLES
Terms First Contact Phone Email Website Fax
DOA Info Not known  Midwich Customer Services  01379 649333  customer.services@midwich.com  http://www.lexmark.co.uk  01379 652440 
Warranty Info 12 Months  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services, they will be able to help you with any queries you may have.
Manufacturer Website: http://www.lexmark.co.uk
Warranty Notes Please contact Midwich Customer Services, they will be able to help you with any queries you may have.
Manufacturer Website: http://www.lexmark.co.uk
INKJET PRINTERS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich Customer Services  01379 649333  customer.services@midwich.com  http://www.lexmark.co.uk  01379 652440 
Warranty Info 12 Months Lexmark Helpdesk 02073 652496  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services, they will be able to help you will any queries you may have.
Manufacturer Website: http://www.lexmark.co.uk
Warranty Notes Please contact Midwich Customer Services, they will be able to help you will any queries you may have.
Manufacturer Website: http://www.lexmark.co.uk
LASER PRINTERS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Lexmark  08707 337100    http://www.lexmark.co.uk   
Warranty Info SEE WARRANTY NOTES Lexmark Helpdesk 08707 337100  
DOA Notes We are sorry you are having issues with your Lexmark product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lexmark deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on08707 337100. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lexmark advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1-116137139957. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.lexmark.co.uk
Warranty Notes We are sorry you are having issues with your Lexmark product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lexmark deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on08707 337100. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lexmark advise they are unable to fix the fault they will issue a returns authorisation number which looks like 1-116137139957. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.lexmark.co.uk
LIFESIZE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  LifeSize  +1 512 347 9300    https://www.lifesize.com/en/support   
Warranty Info 12 Months LifeSize +1 512 347 9300  
DOA Notes We are sorry you are having issues with your Lifesize product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lifesize deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +1 512 347 9300 or complete the contact us form on the website on https://www.lifesize.com/en/support. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.lifesize.com/en/support
Warranty Notes We are sorry you are having issues with your Lifesize product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lifesize deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +1 512 347 9300 or complete the contact us form on the website on https://www.lifesize.com/en/support. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Manufacturer Website: https://www.lifesize.com/en/support
LILIN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 DAYS   Lilin  0870 120 5550    http://www.lilin.tv/product-return  uk@meritlilin.com 
Warranty Info 36 Months Lilin 0870 120 5550 uk@meritlilin.com  
DOA Notes We are sorry you are having issues with your Lilin product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lilin deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0870 120 5550 or complete the Product Return Form on the website on http://www.lilin.tv/product-return. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.lilin.tv/product-return
Warranty Notes We are sorry you are having issues with your Lilin product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lilin deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0870 120 5550 or complete the Product Return Form on the website on http://www.lilin.tv/product-return. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.lilin.tv/product-return
LINDY
CABLES
Terms First Contact Phone Email Website Fax
DOA Info 7 Days  Lindy  01642 754040  technical@lindy.co.uk    01642 754049 
Warranty Info SEE WARRANTY NOTES Lindy 01642 754040 technical@lindy.co.uk   01642 754049
DOA Notes We are sorry you are having issues with your Lindy product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lindy deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01642 754040, email on technical@lindy.co.uk or complete the RMA form on https://www.lindy.co.uk/return-product-i374. Technical support can also be obtained by visiting the Lindy forum at http://forum.lindy.co.uk/. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lindy advise they are unable to fix the fault they will issue a returns authorisation number which looks like AH104-206371003. If unit is tested and confirmed faulty within DOA this is entitled to a full refund or replacement. Once provided Midwich will be able to issue a return and provide a replacement if required. Items returned must be complete with manuals, components and all software supplied. Goods that are tested and confirmed no fault found will be returned to the customer. If goods are incomplete these must be reported within 3 days of receipt of goods. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Lindy product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lindy deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01642 754040, email on technical@lindy.co.uk or complete the RMA form on https://www.lindy.co.uk/return-product-i374. Technical support can also be obtained by visiting the Lindy forum at http://forum.lindy.co.uk/. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lindy advise they are unable to fix the fault they will issue a returns authorisation number which looks like AH104-206371003. If unit is tested and confirmed faulty within DOA this is entitled to a full refund or replacement. Once provided Midwich will be able to issue a return and provide a replacement if required. Items returned must be complete with manuals, components and all software supplied. Goods that are tested and confirmed no fault found will be returned to the customer. If goods are incomplete these must be reported within 3 days of receipt of goods. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
LINSAR
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 DAYS   Midwich  01379 649333  customer.services@midwich.com    01379 652440 
Warranty Info N/A Linsar 01202 723330 martin.rodgers@linsar.com  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to help you. Please have ready the following information: Model Number Serial Number Fault details
Warranty Notes Please contact Midwich Customer Services who will be happy to help you. Please have ready the following information: Model Number Serial Number Fault details
LIVESTREAM
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich 01379 649333 ace@midwich.com  
DOA Notes Please contact Midwich Customer Services who will be happy to assist you. Please have the partcode, serial number and fault details ready.
Warranty Notes Please contact Midwich Customer Services who will be happy to assist you. Please have the partcode, serial number and fault details ready.
LOGIC3
FERRARI BY LOGIC3
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Ltd  01379 649 333  customer.services@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649 333 customer.services@midwich.com  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. Please have the date of purchase and fault details ready.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. Please have the date of purchase and fault details ready.
LOGITECH
ALL
Terms First Contact Phone Email Website Fax
DOA Info 14 days  Midwich Customer Services  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info SEE WARRANTY NOTES Midwich Customer Services 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will take the details and speak to the vendor on your behalf. Please note Midwich CANNOT deal without gaining authorisation from the manufacturer.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will take the details and speak to the vendor on your behalf. Please note Midwich CANNOT deal without gaining authorisation from the manufacturer.
LOXIT
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Not known  Midwich  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Loxit product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Loxit. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Loxit they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Loxit product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Loxit. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Loxit they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
LUMENS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Lumens  00322-452-7600  support@lumenseu.com  http://www.lumens.com.tw   
Warranty Info 60 Months Lumens 00322-452-7600 support@lumens.com  
DOA Notes We are sorry you are having issues with your Lumens product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lumens deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 00322-452-7600 or email support@lumenseu.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lumens advise they are unable to fix the fault they may issue a returns authorisation number which looks like MID-038. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.lumens.com.tw
Warranty Notes We are sorry you are having issues with your Lumens product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Lumens deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 00322-452-7600 or email support@lumenseu.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Lumens advise they are unable to fix the fault they may issue a returns authorisation number which looks like MID-038. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.lumens.com.tw
LUMINITE PIR
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days from date of invoice  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Luminite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Luminite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Luminite they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Luminite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Luminite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Luminite they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days from date of invoice  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Luminite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Luminite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Luminite they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Luminite product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Luminite. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Luminite they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
MAGENTA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info 24 Months True Colours 01252 876300  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to deal with your enquiries. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.***
Warranty Notes Please contact Midwich Customer Services who will be happy to deal with your enquiries. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.***
MARMITEK
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 21 days  Midwich Ltd  01379 649 333  customer.services@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649 333 customer.services@midwich.com  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to help.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to help.
MAXDATA
ALL (INCLUDES BELINEA)
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Customer Line  01344 788 920  customercare@maxdata.co.uk  www.maxdata.co.uk   
Warranty Info SEE WARRANTY NOTES Customer Line 01344 788 920  
DOA Notes Please call Maxdata who will be happy to deal with your enquiries.
Manufacturer Website: www.maxdata.co.uk
Warranty Notes Please call Maxdata who will be happy to deal with your enquiries.
Manufacturer Website: www.maxdata.co.uk
MAXXESS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  Midwich Ltd  01379 647 500  technical@midwichsecurity.com     
Warranty Info 24 Months Midwich Ltd 01379 647 500 technical@midwichsecurity.com  
DOA Notes * Midwich Security * Please contact Mike Allen on technical@midwichsecurity.com who will be happy to help. Please be aware Midwich can not raise a return until we have been authorised us to do so.
Warranty Notes * Midwich Security * Please contact Mike Allen on technical@midwichsecurity.com who will be happy to help. Please be aware Midwich can not raise a return until we have been authorised us to do so.
MERSIVE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Mersive  (303) 291-3775    http://customersupport.mersive.com/customer/portal/emails/new   
Warranty Info N/A Mersive (303) 291-3775  
DOA Notes We are sorry you are having issues with your Mersive product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Mersive deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on (303) 291-3775 or raise a support ticket on http://customersupport.mersive.com/customer/portal/emails/new. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Mersive advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://customersupport.mersive.com/customer/portal/emails/new
Warranty Notes We are sorry you are having issues with your Mersive product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Mersive deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on (303) 291-3775 or raise a support ticket on http://customersupport.mersive.com/customer/portal/emails/new. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Mersive advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://customersupport.mersive.com/customer/portal/emails/new
MIMIO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Not known  Mimio Technical Support  0870 4583366    http://www.mimio.com   
Warranty Info SEE WARRANTY NOTES Mimio Technical Support 0870 4583366  
DOA Notes Please contact Mimio, they will be happy to help you with any queries you may have.
Manufacturer Website: http://www.mimio.com
Warranty Notes Please contact Mimio, they will be happy to help you with any queries you may have.
Manufacturer Website: http://www.mimio.com
MIRASYS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 Days from date of sale  Mirasys  01273 884021    www.mirasys.rmaportal.com   
Warranty Info N/A Mirasys 01273 884021  
DOA Notes We are sorry you are having issues with your Mirasys product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Mirasys deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +49 6151 357 303 or complete log the fault on the website on www.mirasys.rmaportal.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.mirasys.rmaportal.com
Warranty Notes We are sorry you are having issues with your Mirasys product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Mirasys deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +49 6151 357 303 or complete log the fault on the website on www.mirasys.rmaportal.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.mirasys.rmaportal.com
MITSUBISHI
ALL PRODUCTS (EXCLUDING LAMPS)
Terms First Contact Phone Email Website Fax
DOA Info 30 Days From End User  Midwich  01379 649333  customer.services@midwich.com    01379 652440 
Warranty Info SEE WARRANTY NOTES Select relevant number from above  
DOA Notes Online Return Application Available.
Please call Midwich Customer Services who will be happy to help. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.***
Warranty Notes Please call Midwich Customer Services who will be happy to help. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.***
LAMPS ONLY
Terms First Contact Phone Email Website Fax
DOA Info 15 Days From End User  Midwich  01379 649333  ace@midwich.com    01379 652440 
Warranty Info 12 Months Midwich 01379 649333 ace@midwich.com   01379 652440
DOA Notes We are sorry you are having issues with your Mitsubishi Lamp purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Mitsubishi. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Mitsubishi they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Mitsubishi Lamp purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Mitsubishi. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Mitsubishi they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
MONACOR
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Monacor 01908 217100 sales@monacor.co.uk  
DOA Notes We are sorry you are having issues with your Monacor product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Monacor. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Monacor they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Monacor product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Monacor. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Monacor they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
MONITOR AUDIO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Monitor Audio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Monitor Audio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Monitor Audio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Monitor Audio product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Monitor Audio. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Monitor Audio they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
MONSTER
ALL
Terms First Contact Phone Email Website Fax
DOA Info 28 Days from end user  Monster  00353 65 686 9354       
Warranty Info SEE WARRANTY NOTES Monster 00353 65 68 69 354  
DOA Notes Please contact Monster they will be happy to assist you.
Warranty Notes Please contact Monster they will be happy to assist you.
MORPHY RICHARDS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich ACE Team 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Morphy Richards product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Morphy Richards. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Morphy Richards they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Morphy Richards product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Morphy Richards. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Morphy Richards they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
NEC
LCD PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info 14 Days  NEC Helpdesk  01952 237004    http://www.nec-display-solutions.co.uk   
Warranty Info SEE WARRANTY NOTES NEC Helpdesk 01952 237004  
DOA Notes Please contact NEC who will be happy to assist you.
Manufacturer Website: http://www.nec-display-solutions.co.uk
Warranty Notes Please contact NEC who will be happy to assist you.
Manufacturer Website: http://www.nec-display-solutions.co.uk
LCD
Terms First Contact Phone Email Website Fax
DOA Info 14 days from date of purchase  NEC Display Solutions  01952 237003  ukcrtlcd@eu.nec.com  http://www.nec-display-solutions.co.uk   
Warranty Info 36 Months NEC Display Solutions 01952 237003  
DOA Notes Please contact NEC who will be happy to assist you with any queries. NEC will require proof of purchase.
Manufacturer Website: http://www.nec-display-solutions.co.uk
Warranty Notes Please contact NEC who will be happy to assist you with any queries. NEC will require proof of purchase.
Manufacturer Website: http://www.nec-display-solutions.co.uk
DISPLAY LITE
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Display Lite  01480 455114       
Warranty Info SEE WARRANTY NOTES  
DOA Notes Please contact Display Lite Customer Servives who will be happy to assist you.
Warranty Notes Please contact Display Lite Customer Servives who will be happy to assist you.
DLP PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info 14 Days  NEC Helpdesk  01952 237004    http://www.nec-display-solutions.co.uk   
Warranty Info SEE WARRANTY NOTES NEC Helpdesk 01952 237004  
DOA Notes Please contact NEC who will be happy to assist you.
Manufacturer Website: http://www.nec-display-solutions.co.uk
Warranty Notes Please contact NEC who will be happy to assist you.
Manufacturer Website: http://www.nec-display-solutions.co.uk
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 6 months  NEC  01952 237004  ukpjplasma@eu.nec.com  http://www.nec.co.uk  01952 237087 
Warranty Info SEE WARRANTY NOTES NEC 01952 237004 ukpjplasma@eu.nec.com   01952 237087
DOA Notes Please contact NEC, they will be happy to help you with any queries you may have. ***Please note Midwich can not deal with faulty item requests, these must be passed through to NEC***
Manufacturer Website: http://www.nec.co.uk
Warranty Notes Please contact NEC, they will be happy to help you with any queries you may have. ***Please note Midwich can not deal with faulty item requests, these must be passed through to NEC***
Manufacturer Website: http://www.nec.co.uk
PLASMA DISPLAYS PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 Days from end user  NEC Help Desk  01952 237004    http://www.nec-display-solutions.co.uk   
Warranty Info SEE WARRANTY NOTES NEC Helpdesk 01952 237004  
DOA Notes Please call NEC who will be happy to assist you.
Manufacturer Website: http://www.nec-display-solutions.co.uk
Warranty Notes Please call NEC who will be happy to assist you.
Manufacturer Website: http://www.nec-display-solutions.co.uk
NEXT LEVEL SECURITY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 1 day  TecTeam UG haftungsbeschränkt  +49 2433 4469 1015  support@tecteam.tv  http://www.tecteam.tv/  +49 2433 4469 1001 
Warranty Info N/A TecTeam UG haftungsbeschränkt +49 2433 4469 1015 support@tecteam.tv   +49 2433 4469 1001
DOA Notes Please contact Tec Team who will be happy to assist you.
Manufacturer Website: http://www.tecteam.tv/
Warranty Notes Please contact Tec Team who will be happy to assist you.
Manufacturer Website: http://www.tecteam.tv/
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 1 day  TecTeam UG haftungsbeschränkt  +49 2433 4469 1015  support@tecteam.tv  http://www.tecteam.tv/  +49 2433 4469 1001 
Warranty Info N/A TecTeam UG haftungsbeschränkt +49 2433 4469 1015 support@tecteam.tv   +49 2433 4469 1001
DOA Notes Please contact Tec Team who will be happy to assist you.
Manufacturer Website: http://www.tecteam.tv/
Warranty Notes Please contact Tec Team who will be happy to assist you.
Manufacturer Website: http://www.tecteam.tv/
NILES
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info   Midwich Ltd  01379 649 333  customer.services@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649 333 customer.services@midwich.com  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services.
NILFISK
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From End-user Invoice  Midwich Ltd  01379 649333  ACE@midwich.com  www.midwich.com   
Warranty Info 24 Months Midwich Ltd 01379 649333 ACE@midwich.com  
DOA Notes In the event of a fault with your Nilfisk product, please contact After Care Excellence (ACE) who will be happy to assist you.
Manufacturer Website: www.midwich.com
Warranty Notes In the event of a fault with your Nilfisk product, please contact After Care Excellence (ACE) who will be happy to assist you.
Manufacturer Website: www.midwich.com
NORDIC ID
ALL EXC. ACCESSORIES
Terms First Contact Phone Email Website Fax
DOA Info 5 Days From End User  Midwich Customer Services  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info 24 Months Nordic ID service@nordicid.co.uk  
DOA Notes Online Return Application Available.
Please contact Customer Services who will be happy to help you.
Warranty Notes Please contact Customer Services who will be happy to help you.
NUMATIC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich ACE Team 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Numatic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Numatic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Numatic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Numatic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Numatic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Numatic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
OKI
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  OKI Help Desk  01784 274 313    http://www.oki.co.uk   
Warranty Info SEE WARRANTY NOTES OKI Help Desk 01784 274 313  
DOA Notes Please contact Oki, they will be able to help you with any queries you may have. And if they advise to contact Midwich for DOA they will Issue a DOA Ref number ( please ensure you have this before contacting Midwich ).
Manufacturer Website: http://www.oki.co.uk
Warranty Notes Please contact Oki, they will be able to help you with any queries you may have. And if they advise to contact Midwich for DOA they will Issue a DOA Ref number ( please ensure you have this before contacting Midwich ).
Manufacturer Website: http://www.oki.co.uk
OLYMPUS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days from Date of Purchase  Midwich Ltd  01379 649333  ace@midwich.com  http://www.olympus.co.uk   
Warranty Info 24 Months Olympus Customer Support 0800 111 4888 customer.support@olympus.co.uk   01923 243 351
DOA Notes We are sorry you are having issues with your Olympus product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Olympus. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Olympus they will be in touch with a resolution to your query. All products should be returned complete with the original box and packaging and all accessories. Where this is not followed the product may be refused with no credit issued. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://www.olympus.co.uk
Warranty Notes We are sorry you are having issues with your Olympus product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Olympus. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Olympus they will be in touch with a resolution to your query. All products should be returned complete with the original box and packaging and all accessories. Where this is not followed the product may be refused with no credit issued. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: http://www.olympus.co.uk
ONKYO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days from end user  Sontec Electronics Ltd.  0160348367  customer.service@sontec.co.uk  www.onkyo.co.uk  01603 7888 
Warranty Info 24 Months Sontec Electronics Ltd 01603483675 customer.service@sontec.co.uk   01603 78883
DOA Notes Please contact Sontec Electronics Ltd. Sontec Electronics Ltd Sontec House Concorde Road Norwich NR6 6BE Tel 01603483675 Fax 01603 788837 email customer.service@sontec.co.uk
Manufacturer Website: www.onkyo.co.uk
Warranty Notes Please contact Sontec Electronics Ltd. Sontec Electronics Ltd Sontec House Concorde Road Norwich NR6 6BE Tel 01603483675 Fax 01603 788837 email customer.service@sontec.co.uk
Manufacturer Website: www.onkyo.co.uk
OPTOMA
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from date of purchase  Optoma  01923 691865       
Warranty Info SEE WARRANTY NOTES Optoma 01923 691865  
DOA Notes We are sorry you are having issues with your Optoma product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Optoma deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01923 691865, fax on 01923 691888 or complete the contact us form on the website on www.optoma.co.uk/supportform.aspx. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Optoma advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Optoma product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Optoma deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01923 691865, fax on 01923 691888 or complete the contact us form on the website on www.optoma.co.uk/supportform.aspx. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Optoma advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
ALL PRODUCTS (EXCEPT LAMPS)
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from date of purchase  Optoma  01923 691865    www.optoma.co.uk  01923 691888 
Warranty Info SEE WARRANTY NOTES Optoma 01923 691865   01923 691888
DOA Notes We are sorry you are having issues with your Optoma product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Optoma deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01923 691865, fax on 01923 691888 or complete the contact us form on the website on www.optoma.co.uk/supportform.aspx. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Optoma advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.optoma.co.uk
Warranty Notes We are sorry you are having issues with your Optoma product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Optoma deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01923 691865, fax on 01923 691888 or complete the contact us form on the website on www.optoma.co.uk/supportform.aspx. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Optoma advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.optoma.co.uk
PMVMOUNTS
ALL PRODUCTS (INCLUDES MOUNTECH PRODUCTS)
Terms First Contact Phone Email Website Fax
DOA Info Unknown  PMVmounts  0115 9422264       
Warranty Info N/A PMVmounts 0115 9422264  
DOA Notes Please contact PMVmounts who will be happy to help you.
Warranty Notes Please contact PMVmounts who will be happy to help you.
PANASONIC
ALL OTHER PRODUCTS (TVS ETC)
Terms First Contact Phone Email Website Fax
DOA Info 30 day doa period  Midwich  01379 649 333  ace@midwich.com  http://www.panasonic.co.uk   
Warranty Info SEE WARRANTY NOTES Panasonic Service Support 0870 6001620  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.panasonic.co.uk
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.panasonic.co.uk
A4 ALL IN ONE
Terms First Contact Phone Email Website Fax
DOA Info 14 days from end user  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 12 Months Panasonic 08448 443884  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
COPYBOARD & EPOS
Terms First Contact Phone Email Website Fax
DOA Info 14 days from end user  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info 30 days from Midwich sale date  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Panasonic 0870 6001620 professional-av-support@eu.panasonic.com  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
CCTV
Terms First Contact Phone Email Website Fax
DOA Info 28 DAYS   Midwich Ltd  01379 647 500  technical@midwichsecurity.com     
Warranty Info 36 Months Midwich Ltd 01379 647 500 technical@midwichsecurity.com  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
SCANNER, FAX
Terms First Contact Phone Email Website Fax
DOA Info 14 days from end user  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 12 Months Panasonic 08448 443878  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 6 months or 500 hours  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
SPARE PARTS
Terms First Contact Phone Email Website Fax
DOA Info N/A    0844 8443890       
Warranty Info N/A  
DOA Notes For Panasonic spare parts please call the number above.
Warranty Notes For Panasonic spare parts please call the number above.
INTERACTIVE WHITEBOARD
Terms First Contact Phone Email Website Fax
DOA Info 14 days from end user  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 36 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
PARTNER TECH
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 7 day DOA Period  Partner Tech  01928 579707    http://www.partnertechuk.com/support/ukrma.asap   
Warranty Info N/A Partner Tech 01928 579707  
DOA Notes We are sorry you are having issues with your Partner Tech product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Partner Tech deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01928 579707 or complete the RMA form on the website http://www.partnertechuk.com/support/ukrma.asap. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.partnertechuk.com/support/ukrma.asap
Warranty Notes We are sorry you are having issues with your Partner Tech product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Partner Tech deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01928 579707 or complete the RMA form on the website http://www.partnertechuk.com/support/ukrma.asap. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.partnertechuk.com/support/ukrma.asap
PEAVEY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Peavey product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Peavey. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Peavey they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Peavey product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Peavey. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Peavey they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
PEERLESS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 60 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Peerless product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Peerless. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Peerless they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Peerless product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Peerless. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Peerless they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
PENN ELCOM
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 6 month Warranty  Midwich  01379 649333  customer.services@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich 01379 649333 customer.services@midwich.com  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. Please be aware Midwich can not raise a return until Penn Elcom have authorised us to do so.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. Please be aware Midwich can not raise a return until Penn Elcom have authorised us to do so.
PENTAX
ALL
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From End User  Midwich Ltd  01379 649333  customer.services@midwich.com    01379 652440 
Warranty Info 12 Months Midwich Ltd 01379 649333 customer.services@midwich.com   01379 652440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services. They will take full details from you and then contact Pentax to get a returns authorisation. Midwich cannot raise a return until they have gained this. You also need to be aware that no credit will be given until PENTAX HAVE CONFIRMED THE FAULT EXISTS.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services. They will take full details from you and then contact Pentax to get a returns authorisation. Midwich cannot raise a return until they have gained this. You also need to be aware that no credit will be given until PENTAX HAVE CONFIRMED THE FAULT EXISTS.
PENTON
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Penton  01903 215315  sales@pentonuk.co.uk     
Warranty Info N/A  
DOA Notes We are sorry you are having issues with your Penton product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Penton deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01903 215315. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Penton product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Penton deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01903 215315. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
PHILIPS
TV (HOSPITATLITY)
Terms First Contact Phone Email Website Fax
DOA Info 28 day doa period  Philips Consumer Care  020 7949 0069    www.philips.co.uk   
Warranty Info SEE WARRANTY NOTES Philips Service 020 7949 0069  
DOA Notes We are sorry you are having issues with your Philips product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Philips deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 7949 0319. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Philips advise they are unable to fix the fault they will issue a returns authorisation number which looks like MMD---. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.philips.co.uk
Warranty Notes We are sorry you are having issues with your Philips product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Philips deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 7949 0319. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Philips advise they are unable to fix the fault they will issue a returns authorisation number which looks like MMD---. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.philips.co.uk
MONITORS
Terms First Contact Phone Email Website Fax
DOA Info 7 days from end user  Philips Consumer Care  020 7949 0069 (opt 1)    http://www.philips.co.uk   
Warranty Info SEE WARRANTY NOTES Philips Warranty Line 020 7949 0069 (opt 1)  
DOA Notes We are sorry you are having issues with your Philips product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Philips deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 7949 0069. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Philips advise they are unable to fix the fault they will issue a returns authorisation number which looks like MMD---. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.philips.co.uk
Warranty Notes We are sorry you are having issues with your Philips product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Philips deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 020 7949 0069. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Philips advise they are unable to fix the fault they will issue a returns authorisation number which looks like MMD---. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.philips.co.uk
PIONEER
ALL PRODUCTS (EXCLUDING PLASMAS)
Terms First Contact Phone Email Website Fax
DOA Info 14 calendar days  Midwich  01379 649 333  customer.services@midwich.com  http://www.pioneer.co.uk  01379 652 440 
Warranty Info SEE WARRANTY NOTES Technical Assistance 0208 8363524 service_admin@pgb.pioneer.co.uk  
DOA Notes Online Return Application Available.
We are sorry you are having issues with your Pioneer product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Pioneer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Pioneer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.pioneer.co.uk
Warranty Notes We are sorry you are having issues with your Pioneer product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Pioneer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Pioneer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.pioneer.co.uk
SPARES
Terms First Contact Phone Email Website Fax
DOA Info N/A  Pioneer  01753 789 876.       
Warranty Info SEE WARRANTY NOTES  
DOA Notes Please contact Pioneer Spares Department. They will be happy to assist you.
Warranty Notes Please contact Pioneer Spares Department. They will be happy to assist you.
PLANAR
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich ACE Team 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Planar product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Planar. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Planar they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
Warranty Notes We are sorry you are having issues with your Planar product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Planar. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Planar they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist
POLK AUDIO
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 days From End User  Midwich Customer Services  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info SEE WARRANTY NOTES Midwich Customer Services 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will take the details and speak to the manufacturer on your behalf. Please note that Midwich CANNOT raise an RMA without first speaking to the manufacturer.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will take the details and speak to the manufacturer on your behalf. Please note that Midwich CANNOT raise an RMA without first speaking to the manufacturer.
POLTI
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info 24 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Polti product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Polti. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Polti they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your Polti product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Polti. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Polti they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
PORTABILITY
ALL
Terms First Contact Phone Email Website Fax
DOA Info Lifetime  Midwich  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info SEE WARRANTY NOTES  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you.
Warranty Notes Please contact Midwich Customer Services who will be happy to assist you.
PRESTIGE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info No DOA Period  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info N/A Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Prestige product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Prestige. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Prestige they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Prestige product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Prestige. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Prestige they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
PROCON
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 6 Months  Midwich  01379 649 333  customer.services@midwich.com  http://www.procon.co.uk/  01379 652 440 
Warranty Info SEE WARRANTY NOTES Midwich 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you.
Manufacturer Website: http://www.procon.co.uk/
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you.
Manufacturer Website: http://www.procon.co.uk/
PROJECTA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 21 Days  Midwich Ltd  01379 649333  customer.services@midwich.com    01379 652440 
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Online Return Application Available.
Please call Customer Services who will be happy to help with your enquiry. Please ensure that you have the following information available: - Invoice date - Article - Description - Quantity
Warranty Notes Online Return Application Available.
Please call Customer Services who will be happy to help with your enquiry. Please ensure that you have the following information available: - Invoice date - Article - Description - Quantity
PROJECTION DESIGN
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days from end user  Midwich Ltd  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info N/A Midwich Ltd 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.***
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.***
PURE
ALL
Terms First Contact Phone Email Website Fax
DOA Info N/A  Pure  01379 649333  ace@midwich.com     
Warranty Info 24 Months Pure 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Pure product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Pure. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Pure they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Pure product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Pure. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Pure they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
QSC
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  QSC  01992 703058  service@shuredistribution.co.uk     
Warranty Info N/A QSC 01992 703058 service@shuredistribution.co.uk  
DOA Notes We are sorry you are having issues with your QSC product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. QSC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01992 703058. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Frequency Range If QSC advise they are unable to fix the fault they will issue a returns authorisation number which looks like R600001343. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your QSC product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. QSC deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01992 703058. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault * Frequency Range If QSC advise they are unable to fix the fault they will issue a returns authorisation number which looks like R600001343. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
QWIZDOM
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 5 Days From End User  Qwizdom  0800 849 4047    www/qwizdom.co.uk/live_support.php   
Warranty Info 24 Months Qwizdom 0800 849 4047  
DOA Notes Please contact Qwizdom who will be happy to assist you with any queries you have.
Manufacturer Website: www/qwizdom.co.uk/live_support.php
Warranty Notes Please contact Qwizdom who will be happy to assist you with any queries you have.
Manufacturer Website: www/qwizdom.co.uk/live_support.php
RA TECHNOLOGY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Midwich Ltd  01379 649333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your RA Technology product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to RA Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted RA Technology they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your RA Technology product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to RA Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted RA Technology they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
RCF
AUDIO EQUIPMENT
Terms First Contact Phone Email Website Fax
DOA Info 30 days from Midwich sale date  Midwich  01379 649333  ace@midwich.com     
Warranty Info 36 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your RCF product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to RCF. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted RCF they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Warranty Notes We are sorry you are having issues with your RCF product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to RCF. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted RCF they will be in touch with a resolution to your query. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
RFIDEAS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  RFIdeas    support@wcl.co.uk     
Warranty Info N/A RFIdeas support@wcl.co.uk  
DOA Notes We are sorry you are having issues with your RFIdeas product purchased, In order or us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. RFIdeas deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on support@wcl.co.uk or complete the RMA form on their website http://www.wcl.co.uk/rma. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your RFIdeas product purchased, In order or us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. RFIdeas deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on support@wcl.co.uk or complete the RMA form on their website http://www.wcl.co.uk/rma. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
RADVISION VIDEO CONFERENCING
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days from installation  Midwich  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info SEE WARRANTY NOTES Midwich 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. You will need your model, serial number, date of purchase, and details of the fault.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. You will need your model, serial number, date of purchase, and details of the fault.
RAXXESS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None - Warranty Only  Raxxess  +31 495 580 852  EMEA.sales@milestone.com      
Warranty Info SEE WARRANTY NOTES Raxxess +31 495 580 852 EMEA.sales@milestone.com  
DOA Notes We are sorry you are having issues with your Raxxess product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Raxxess deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +31 495 580 852. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Raxxess product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Raxxess deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on +31 495 580 852. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
RELISYS
DISPLAYS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Teco  17"-20"- 0870 264 037/ 20    http://www.relisys.com   
Warranty Info SEE WARRANTY NOTES Teco Service Lines 0161 232 6019  
DOA Notes Please call Teco, they will be happy to deal with any queries you may have.
Manufacturer Website: http://www.relisys.com
Warranty Notes Please call Teco, they will be happy to deal with any queries you may have.
Manufacturer Website: http://www.relisys.com
RESERVA
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A  Reserva  01491 845 282  support@onelan.com  www.support.onelan.com/faqs/troubleshooting  N/A 
Warranty Info N/A Reserva 01491 845 282 support@onelan.com   N/A
DOA Notes We are sorry you are having issues with your Reserva product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Reserva deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01491 845 282, email on support@onelan.com or complete the troubleshooting on their website at www.support.onelan.com/faqs/troubleshooting. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Reserva advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. *DOA* Products are stress tested and packaging shock tested for 24 hours prior to leaving the warehouse however if a unit does arrive Dead on Arrival (DOA) then Onelan offer an Advance Replacement service for this. This is only available to customers in England, Scotland, Wales and Nothern Ireland. Customers must complete the steps below as detailed in the Standard Warranty. Where the fault is confirmed before 11am on a working day a replacement will be shipped out on an overnight delivery (Not applicable for Rack Mount versions). Full contact details must be provided as Onelan will collect the faulty unit and the goods must be packed with the power supply ready for collection. Replacements may be refurbished units repaired to new specification. The warranty will be equivalent to the balance on the original faulty unit. Units will only be repaired where they are a Rack Mounted version. **Standard Warranty** Reserva have a standard 2 year back to factory Warranty which runs from the date of shipment. A technical user should complete the troubleshooting online to ascertain the fault with the goods and they will be given and error code to email or phone through to the support team contacts provided. The technical team at Onelan will need to know the serial number and alongside the error code will decide whether the goods can be fixed onsite or not. They will issue an RMA number as necessary. Warranty units are usually repaired within 5 working days. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.support.onelan.com/faqs/troubleshooting
Warranty Notes We are sorry you are having issues with your Reserva product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Reserva deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 01491 845 282, email on support@onelan.com or complete the troubleshooting on their website at www.support.onelan.com/faqs/troubleshooting. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Reserva advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. *DOA* Products are stress tested and packaging shock tested for 24 hours prior to leaving the warehouse however if a unit does arrive Dead on Arrival (DOA) then Onelan offer an Advance Replacement service for this. This is only available to customers in England, Scotland, Wales and Nothern Ireland. Customers must complete the steps below as detailed in the Standard Warranty. Where the fault is confirmed before 11am on a working day a replacement will be shipped out on an overnight delivery (Not applicable for Rack Mount versions). Full contact details must be provided as Onelan will collect the faulty unit and the goods must be packed with the power supply ready for collection. Replacements may be refurbished units repaired to new specification. The warranty will be equivalent to the balance on the original faulty unit. Units will only be repaired where they are a Rack Mounted version. **Standard Warranty** Reserva have a standard 2 year back to factory Warranty which runs from the date of shipment. A technical user should complete the troubleshooting online to ascertain the fault with the goods and they will be given and error code to email or phone through to the support team contacts provided. The technical team at Onelan will need to know the serial number and alongside the error code will decide whether the goods can be fixed onsite or not. They will issue an RMA number as necessary. Warranty units are usually repaired within 5 working days. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.support.onelan.com/faqs/troubleshooting
REVOLABS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 90 Days from Installation  Midwich  01379 649333  ace@midwich.com     
Warranty Info 24 Months Revolabs 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Revolabs product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Revolabs. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Revolabs they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Revolabs product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Revolabs. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Revolabs they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
RICOH
ALL PRODUCTS (EXCEPT CONSUMABLES)
Terms First Contact Phone Email Website Fax
DOA Info 14 days  Ricoh Helpdesk  03301230311  ukinfo@ricoh.co.uk  http://www.ricoh.co.uk/support/contact-ricoh/index.aspx   
Warranty Info SEE WARRANTY NOTES Ricoh Helpdesk 03301230311 ukinfo@ricoh.co.uk  
DOA Notes We are sorry you are having issues with your Ricoh product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Ricoh deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 03301230311. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Ricoh advise they are unable to fix the fault they will issue a returns authorisation number which looks like 721339442. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.ricoh.co.uk/support/contact-ricoh/index.aspx
Warranty Notes We are sorry you are having issues with your Ricoh product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Ricoh deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 03301230311. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If Ricoh advise they are unable to fix the fault they will issue a returns authorisation number which looks like 721339442. Once provided Midwich will be able to issue a return and provide a replacement if required. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://www.ricoh.co.uk/support/contact-ricoh/index.aspx
CONSUMABLES ONLY
Terms First Contact Phone Email Website Fax
DOA Info None  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 3 Months Midwich Ltd 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Ricoh product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ricoh. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ricoh they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Ricoh product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Ricoh. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Ricoh they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
ROBOX
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 14 Days from date of sale  Cel UK      http://robox.freshdesk.com.   
Warranty Info 24 Months Cel UK (Robox)  
DOA Notes We are sorry you are having issues with your Robox product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Robox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on http://robox.freshdesk.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://robox.freshdesk.com.
Warranty Notes We are sorry you are having issues with your Robox product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Robox deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on http://robox.freshdesk.com. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: http://robox.freshdesk.com.
ROLAND SYSTEMS GROUP
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Roland Systems Group    customers@roland.co.uk     
Warranty Info N/A Roland Systems Group customers@roland.co.uk  
DOA Notes We are sorry you are having issues with your Roland Systems Group product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Roland Systems Group deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on customers@roland.co.uk. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Roland Systems Group product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Roland Systems Group deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on customers@roland.co.uk. You will need the following information to hand * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
SIGNET
ALL
Terms First Contact Phone Email Website Fax
DOA Info   N/A - Warranty Only         
Warranty Info SEE WARRANTY NOTES Midwich Customer Services 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Please see warranty
Warranty Notes Online Return Application Available.
Please see warranty
SMART
LAMPS ONLY
Terms First Contact Phone Email Website Fax
DOA Info 14 days  Midwich Ltd  01379 649 333  customer.services@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 customer.services@midwich.com  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Service with details of the fault and s/n of the projector the lamp was fitted in.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Service with details of the fault and s/n of the projector the lamp was fitted in.
SMART TECHNOLOGIES
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days  Smart Tech  0800 0148908    www.smarttech.com/support   
Warranty Info SEE WARRANTY NOTES Smart Technologies 0800 0148908  
DOA Notes We are sorry you are having issues with your SMART Technologies product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. SMART Technologies deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0800 0148908 or visit their website on www.smarttech.com/support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Fault Details * Date of Purchase / Install If SMART Technologies advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. DOA Period Education - 30 Days from shipment to End User Enterprise - 30 Days from Date on Install If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.smarttech.com/support
Warranty Notes We are sorry you are having issues with your SMART Technologies product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. SMART Technologies deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct on 0800 0148908 or visit their website on www.smarttech.com/support. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Fault Details * Date of Purchase / Install If SMART Technologies advise they are unable to fix the fault they will issue a returns authorisation number. Once provided Midwich will be able to issue a return and provide a replacement if required. DOA Period Education - 30 Days from shipment to End User Enterprise - 30 Days from Date on Install If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist you.
Manufacturer Website: www.smarttech.com/support
SP CONTROLS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 1 Month  Midwich Ltd  01379 649 333  customer.services@midwich.com  http://www.spcontrols.com/  01379 652 440 
Warranty Info 36 Months Midwich Ltd 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you.
Manufacturer Website: http://www.spcontrols.com/
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you.
Manufacturer Website: http://www.spcontrols.com/
SSE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 48 Hours From Delivery  Midwich  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info SEE WARRANTY NOTES Midwich 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assit you.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assit you.
SAMSON
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich  01379 649 333  customer.services@midwich.com     
Warranty Info N/A Midwich 01379 649 333 customer.services@midwich.com  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to help.
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to help.
SAMSUNG
CONSUMER GOODS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days from end user  Samsung UK  0330 726 7864    http://www.samsung.com   
Warranty Info SEE WARRANTY NOTES Samsung UK 0330 726 7864  
DOA Notes Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from. The END USER MUST CALL SAMSUNG on: 0330 726 7864, or 0818 717 100 (Republic Of Ireland (ROI) Samsung will carry out a fault diagnostic and then advise the options available to you. ********************IMPORTANT ADDITIONAL INFORMATION REGARDING SAMSUNG RETURNS - PLEASE READ*********************** If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issuesd • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty.
Manufacturer Website: http://www.samsung.com
Warranty Notes Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from. The END USER MUST CALL SAMSUNG on: 0330 726 7864, or 0818 717 100 (Republic Of Ireland (ROI) Samsung will carry out a fault diagnostic and then advise the options available to you. ********************IMPORTANT ADDITIONAL INFORMATION REGARDING SAMSUNG RETURNS - PLEASE READ*********************** If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issuesd • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty.
Manufacturer Website: http://www.samsung.com
SMART SIGNAGE
Terms First Contact Phone Email Website Fax
DOA Info 28 DAYS   Samsung  0330 726 2677  uk.corporate@samsung.com     
Warranty Info 36 Months Samsung 0330 726 2677 uk.corporate@samsung.com  
DOA Notes If your display develops a fault within the first 28 days, please contact the Samsung Corporate Call centre for help diagnosing the issue. If a hardware fault is confirmed, you will be supplied with a Return Material Authorisation (RMA) number that will be needed by your supplier to discuss a new replacement. Should you be willing to receive a refurbished unit, ‘In Life’ service process can be implemented and we will make sure your call is handled to ensure a unit is with you on the next business day. If you discover a fault after the 28 day DOA period, please report all hardware issues to our Corporate Call Centre using the below contact details. We ask that you also have the following information available so that we can provide a quick response to your query or request for support. i. Customers name ii. Customer address including postal code iii. Customer telephone number iv. Product model code v. Product serial number vi. Date of purchase vii. Fault description Soft call screening will be provided to determine whether a solution can be provided over the phone, or whether a replacement display is required. If a replacement is needed, an accredited Samsung Service Provider will be in touch to arrange the details of the delivery and collection to suit you on the next business day.
Warranty Notes If your display develops a fault within the first 28 days, please contact the Samsung Corporate Call centre for help diagnosing the issue. If a hardware fault is confirmed, you will be supplied with a Return Material Authorisation (RMA) number that will be needed by your supplier to discuss a new replacement. Should you be willing to receive a refurbished unit, ‘In Life’ service process can be implemented and we will make sure your call is handled to ensure a unit is with you on the next business day. If you discover a fault after the 28 day DOA period, please report all hardware issues to our Corporate Call Centre using the below contact details. We ask that you also have the following information available so that we can provide a quick response to your query or request for support. i. Customers name ii. Customer address including postal code iii. Customer telephone number iv. Product model code v. Product serial number vi. Date of purchase vii. Fault description Soft call screening will be provided to determine whether a solution can be provided over the phone, or whether a replacement display is required. If a replacement is needed, an accredited Samsung Service Provider will be in touch to arrange the details of the delivery and collection to suit you on the next business day.
FAX & PRINTERS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Samsung UK  0330 726 2677 (option 1)    http://www.samsung.com   
Warranty Info SEE WARRANTY NOTES Samsung UK 0330 726 2677 (option 1)  
DOA Notes Midwich CANNOT raise a return. This is Samsung policy which unfortunately we CANNOT waiver from. Call Samsung on 0330 726 2677 (option 1) (UK) or 0818 717 100 (Republic Of Ireland (ROI) Samsung will carry out a fault diagnostic and then advise the options available to you. ********************IMPORTANT ADDITIONAL INFORMATION REGARDING SAMSUNG RETURNS - PLEASE READ*********************** If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issued • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty.
Manufacturer Website: http://www.samsung.com
Warranty Notes Midwich CANNOT raise a return. This is Samsung policy which unfortunately we CANNOT waiver from. Call Samsung on 0330 726 2677 (option 1) (UK) or 0818 717 100 (Republic Of Ireland (ROI) Samsung will carry out a fault diagnostic and then advise the options available to you. ********************IMPORTANT ADDITIONAL INFORMATION REGARDING SAMSUNG RETURNS - PLEASE READ*********************** If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issued • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty.
Manufacturer Website: http://www.samsung.com
CCTV
Terms First Contact Phone Email Website Fax
DOA Info 3 Months from sale to Midwich  Midwich Ltd  01379 647 500  technical@midwichsecurity.com    01379 652 440 
Warranty Info 36 Months Midwich Ltd 01379 647 500 technical@midwichsecurity.com   01379 652 440
DOA Notes Please contact Mike Allen on technical@midwichsecurity.com who will be happy to help Please have the following details ready: * Fault Details * Serial number * Purchase date
Warranty Notes Please contact Mike Allen on technical@midwichsecurity.com who will be happy to help Please have the following details ready: * Fault Details * Serial number * Purchase date
TFT / LFD
Terms First Contact Phone Email Website Fax
DOA Info 28 Days From Sale To End User  Samsung UK  0330 726 2677 (option 2)  uk.corporate@samsung.com (DSSC SW Support Team - dssc@samsung.com - 01932 455768)  samsung.co.uk/services    
Warranty Info SEE WARRANTY NOTES Samsung UK 0330 726 2677 (option 2)  
DOA Notes DOA: If you develop a fault within the first 28 days from end user sale you will need to contact Samsung’s technical help line on the numbers provided. After full diagnosis Samsung may offer a repair. If the customer’s preference is for a credit or replacement you will be redirected back to Midwich with the Technical Advice reference number. Call Samsung on: 0330 726 2677 (option 2), or 0818 717 100 (Republic Of Ireland (ROI) Once the technical advice number has been provided Midwich will be able to raise a return and collection back to Samsung for inspection. Samsung will carry out a fault diagnostic and then advise the options available to you. ********************IMPORTANT ADDITIONAL INFORMATION REGARDING SAMSUNG RETURNS - PLEASE READ*********************** If you are given a Samsung 213 call log /advice reference, Midwich can proceed with raising a return however we need to advise you of the following: On Samsung receiving your product they will carry out a fault test, this can take up to 14 days from receipt from our warehouse. Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich and NO CREDIT will be issued. If a fault is CONFIRMED, Midwich will issue a credit. Midwich are unable to send a replacement unit(s) or issue a credit until Samsung confirm your unit(s) are faulty.
Manufacturer Website: samsung.co.uk/services
Warranty Notes DOA: If you develop a fault within the first 28 days from end user sale you will need to contact Samsung’s technical help line on the numbers provided. After full diagnosis Samsung may offer a repair. If the customer’s preference is for a credit or replacement you will be redirected back to Midwich with the Technical Advice reference number. Call Samsung on: 0330 726 2677 (option 2), or 0818 717 100 (Republic Of Ireland (ROI) Once the technical advice number has been provided Midwich will be able to raise a return and collection back to Samsung for inspection. Samsung will carry out a fault diagnostic and then advise the options available to you. ********************IMPORTANT ADDITIONAL INFORMATION REGARDING SAMSUNG RETURNS - PLEASE READ*********************** If you are given a Samsung 213 call log /advice reference, Midwich can proceed with raising a return however we need to advise you of the following: On Samsung receiving your product they will carry out a fault test, this can take up to 14 days from receipt from our warehouse. Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich and NO CREDIT will be issued. If a fault is CONFIRMED, Midwich will issue a credit. Midwich are unable to send a replacement unit(s) or issue a credit until Samsung confirm your unit(s) are faulty.
Manufacturer Website: samsung.co.uk/services
SURFACE TABLES
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Samsung  0330 726 2677 (option 2)       
Warranty Info SEE WARRANTY NOTES Samsung 0330 726 2677 (option 2)  
DOA Notes Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from. Call Samsung on: 0330 726 2677 (option 2) Samsung will carry out a fault diagnostic and then advise the options available to you. ********************IMPORTANT ADDITIONAL INFORMATION REGARDING SAMSUNG RETURNS - PLEASE READ*********************** If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issued • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty.
Warranty Notes Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from. Call Samsung on: 0330 726 2677 (option 2) Samsung will carry out a fault diagnostic and then advise the options available to you. ********************IMPORTANT ADDITIONAL INFORMATION REGARDING SAMSUNG RETURNS - PLEASE READ*********************** If you are given a Samsung 212 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issued • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty.
SANDISK
ALL
Terms First Contact Phone Email Website Fax
DOA Info None - Warranty Only  Sandisk Technical Support  020 7365 4193    http://www.sandisk.com   
Warranty Info SEE WARRANTY NOTES  
DOA Notes Standard Cards - 5 Year Warranty Performance Cards (Ultra & Extreme) - 10 Year Warranty Accessories & MP3 Players - 2 Year Warranty
Manufacturer Website: http://www.sandisk.com
Warranty Notes Standard Cards - 5 Year Warranty Performance Cards (Ultra & Extreme) - 10 Year Warranty Accessories & MP3 Players - 2 Year Warranty
Manufacturer Website: http://www.sandisk.com
SANYO
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich Customer Services  01379 649333  customer.services@midwich.com  http://www.sanyo.com  01379 652440 
Warranty Info 3 Months Midwich Customer Services 01379 649333 customer.services@midwich.com   01379 652440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services with details of the fault. Warranty is 90 days or 500 hours, whichever comes first.
Manufacturer Website: http://www.sanyo.com
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services with details of the fault. Warranty is 90 days or 500 hours, whichever comes first.
Manufacturer Website: http://www.sanyo.com
CAMERAS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Customer Services  01379 649 333  customer.services@midwich.com  http://www.sanyo.co.uk  01379 652 440 
Warranty Info SEE WARRANTY NOTES Midwich Customer Services 01379 649333 customer.services@midwich.com   01379 652440
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services, they will be happy to help you with any queries you may have. Please note all accessories are required to be returned.
Manufacturer Website: http://www.sanyo.co.uk
Warranty Notes Online Return Application Available.
Please contact Midwich Customer Services, they will be happy to help you with any queries you may have. Please note all accessories are required to be returned.
Manufacturer Website: http://www.sanyo.co.uk
DISPLAYS AND PROJECTORS (EXCL. TVS.)
Terms First Contact Phone Email Website Fax
DOA Info 30 days  TP Matrix  0161 6264 067    http://sanyo.co.uk   
Warranty Info SEE WARRANTY NOTES TP Matrix 0161 6264 067  
DOA Notes Please contact TP Matrix on 0161 6264 067 for repair / exchange. ***Please note Midwich can not deal with faulty item requests, these must be passed through to TP Matrix***
Manufacturer Website: http://sanyo.co.uk
Warranty Notes Please contact TP Matrix on 0161 6264 067 for repair / exchange. ***Please note Midwich can not deal with faulty item requests, these must be passed through to TP Matrix***
Manufacturer Website: http://sanyo.co.uk
TVS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Noise  0871 332 1711       
Warranty Info SEE WARRANTY NOTES Noise 0871 332 1711  
DOA Notes Please contact NOISE by contacting 0871 3321711 for repair / exchange. ***Please note Midwich can not deal with faulty item requests, these must be passed through to Noise***
Warranty Notes Please contact NOISE by contacting 0871 3321711 for repair / exchange. ***Please note Midwich can not deal with faulty item requests, these must be passed through to Noise***
SECURIFLEX
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None  Midwich Ltd  01379 647 500  technical@midwichsecurity.com     
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 647 500 technical@midwichsecurity.com  
DOA Notes Please contact Mike Allen on technical@midwichsecurity.com who will be happy to help Please have the following details ready: * Fault Details * Serial number * Purchase date Mike will contact Securiflex on your behalf and advise how to proceed
Warranty Notes Please contact Mike Allen on technical@midwichsecurity.com who will be happy to help Please have the following details ready: * Fault Details * Serial number * Purchase date Mike will contact Securiflex on your behalf and advise how to proceed
SECURITY DYNAMICS
CCTV PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 1 Month from Invoice  Midwich Ltd   01379 649333  ace@midwich.com  www.midwich.com   
Warranty Info 36 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Security Dynamics product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Security Dynamics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Security Dynamics they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.midwich.com
Warranty Notes We are sorry you are having issues with your Security Dynamics product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Security Dynamics. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Security Dynamics they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Manufacturer Website: www.midwich.com
SENNHEISER
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days   Sennheiser  0333 240 8185  uksales@sennheiser.com     
Warranty Info 24 Months Sennheiser 0333 240 8185 uksales@sennheiser.com  
DOA Notes Please contact Sennheiser direct if the failure is within 30 days of purchase from Midwich. Sennheiser offer a collect and replacement service. Please contact Sennheiser UK (uksales@sennheiser.com) with the following information: Name of the product Fault/symptoms Midwich Sales order number ( This starts with a S and contains 7 numbers) Date of purchase from Midwich Sennheiser sales will issue a replacement product and ship direct to the customer/site Sennheiser will also collect the unit from the customer/site
Warranty Notes Please contact Sennheiser direct if the failure is within 30 days of purchase from Midwich. Sennheiser offer a collect and replacement service. Please contact Sennheiser UK (uksales@sennheiser.com) with the following information: Name of the product Fault/symptoms Midwich Sales order number ( This starts with a S and contains 7 numbers) Date of purchase from Midwich Sennheiser sales will issue a replacement product and ship direct to the customer/site Sennheiser will also collect the unit from the customer/site
SHARP
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info None           
Warranty Info 3 Months Midwich Ltd 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes See warranty
Warranty Notes Online Return Application Available.
See warranty
DAMAGED SCREENS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich Ltd  01379 649 333  customer.services@midwich.com    01379 652 440 
Warranty Info SEE WARRANTY NOTES  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you. Please take photos of the unit: box (both sides), unit (both sides), and a close up of the damage as customer services will need these to proceed. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.***
Warranty Notes Please contact Midwich Customer Services who will be happy to assist you. Please take photos of the unit: box (both sides), unit (both sides), and a close up of the damage as customer services will need these to proceed. ***Please be aware Midwich can not raise a return until we have been authorised us to do so.***
SMALL DOMESTIC APPLIANCES
Terms First Contact Phone Email Website Fax
DOA Info n/a Please see Warranty Details        www.midwich.com   
Warranty Info 12 Months Midwich Ltd 01379 649333 ACE@midwich.com  
DOA Notes
Manufacturer Website: www.midwich.com
Warranty Notes
Manufacturer Website: www.midwich.com
LCD / LED PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Customer Services  01379 649 333  customer.services@midwich.com  http://www.sharpserv.co.uk  01379 652440 
Warranty Info SEE WARRANTY NOTES Shaprserv 0870 787 4837  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services, they will be happy to help you with any queries you may have. Please note goods must be returned with all accessories or the return will be rejected. For general after sales enquiries please phone 08705 274277 Please note that if units returned are found to have no fault they will either be returned to the customer or a 25% restocking fee will be charged.
Manufacturer Website: http://www.sharpserv.co.uk
Warranty Notes Please contact Midwich Customer Services, they will be happy to help you with any queries you may have. Please note goods must be returned with all accessories or the return will be rejected. For general after sales enquiries please phone 08705 274277 Please note that if units returned are found to have no fault they will either be returned to the customer or a 25% restocking fee will be charged.
Manufacturer Website: http://www.sharpserv.co.uk
DVD PLAYERS
Terms First Contact Phone Email Website Fax
DOA Info NO DOA Period Warranty only  Sharpserv  0870 787 4837       
Warranty Info SEE WARRANTY NOTES Sharpserv 0870 787 4837  
DOA Notes Please contact Sharpserv who will be happy to assist you.
Warranty Notes Please contact Sharpserv who will be happy to assist you.
SHURE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info Unknown  Midwich  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Shure product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Shure. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Shure they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Shure product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Shure. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Shure they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
SILVERNET
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days  Silvernet  +44 (0)871 2233 067  support@silvernet.com  www.silvernet.com/support   
Warranty Info 24 Months Silvernet +44 (0)871 2233 067 support@silvernet.com  
DOA Notes Please email silvernet at the above email address or log the fault on their support website for initial troubleshooting. Www.silvernet.com/support.
Manufacturer Website: www.silvernet.com/support
Warranty Notes Please email silvernet at the above email address or log the fault on their support website for initial troubleshooting. Www.silvernet.com/support.
Manufacturer Website: www.silvernet.com/support
SKYTRONICS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None           
Warranty Info 12 Months Midwich Ltd 01379 649 333 customer.services@midwich.com   01379 652 440
DOA Notes Please see warranty.
Warranty Notes Online Return Application Available.
Please see warranty.
SMART WITNESS
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 days to end user  Midwich Ltd  01379 647 500  technical@midwichsecurity.com     
Warranty Info 12 Months Midwich Ltd 01379 647 500 technical@midwichsecurity.com  
DOA Notes Please contact Mike Allen on technical@midwichsecurity.com who will be happy to help Please have the following details ready: * Fault Details * Serial number * Purchase date In order for a return to be approved the unit must be complete with all accessories and in its original box otherwise this will not be classed as DOA and we will be charged a 25% restock fee.
Warranty Notes Please contact Mike Allen on technical@midwichsecurity.com who will be happy to help Please have the following details ready: * Fault Details * Serial number * Purchase date In order for a return to be approved the unit must be complete with all accessories and in its original box otherwise this will not be classed as DOA and we will be charged a 25% restock fee.
SOCKET
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info None        http://www.socketmobile.com/support/rma/   
Warranty Info SEE WARRANTY NOTES Socket  
DOA Notes Please see warranty
Manufacturer Website: http://www.socketmobile.com/support/rma/
Warranty Notes Please see warranty
Manufacturer Website: http://www.socketmobile.com/support/rma/
SONY
CONSUMER GOODS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich Customer Services  01379 649 333  customer.services@midwich.com  http://www.sony.co.uk  01379 652 440 
Warranty Info SEE WARRANTY NOTES Customer Information Centre 0207 365 2810  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services, they will be happy to help you with any queries you may have. Please note all accessories must be returned otherwise the return will be rejected.
Manufacturer Website: http://www.sony.co.uk
Warranty Notes Please contact Midwich Customer Services, they will be happy to help you with any queries you may have. Please note all accessories must be returned otherwise the return will be rejected.
Manufacturer Website: http://www.sony.co.uk
PROJECTORS
Terms First Contact Phone Email Website Fax
DOA Info 7 days  Midwich Ltd  01379 649 333  customer.services@midwich.com  http://www.sony.co.uk  01379 652 440 
Warranty Info SEE WARRANTY NOTES Prime Support 0207 365 2810  
DOA Notes Online Return Application Available.
Please contact Midwich Customer Services who will be happy to assist you.
Manufacturer Website: http://www.sony.co.uk
Warranty Notes Please contact Midwich Customer Services who will be happy to assist you.
Manufacturer Website: http://www.sony.co.uk
LAMPS
Terms First Contact Phone Email Website Fax
DOA Info None           
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 customer.services@midwich.com   01379 652 440
Warranty Notes Online Return Application Available.
PUBLIC DISPLAYS
Terms First Contact Phone Email Website Fax
DOA Info NO DOA Period Warranty only           
Warranty Info SEE WARRANTY NOTES Avery or Repairserve  
DOA Notes Please see warranty
Warranty Notes Please see warranty
SOUND TECHNOLOGY
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 10 Days from date of purchase  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES Midwich Customer Services 01379 649 333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Sound Technology product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Technology they will be in touch with a resolution to your enquiry. Warranty Periods as follows: Crown - 3 Years AKG - 2 Years All Other Products - 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Sound Technology product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Technology. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Technology they will be in touch with a resolution to your enquiry. Warranty Periods as follows: Crown - 3 Years AKG - 2 Years All Other Products - 1 Year If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
SOUND TUBE
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 30 Days from End user  Midwich ACE Team  01379 649333  ace@midwich.com     
Warranty Info 12 Months Midwich Ltd 01379 649333 ace@midwich.com  
DOA Notes We are sorry you are having issues with your Sound Tube product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Tube. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Tube they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
Warranty Notes We are sorry you are having issues with your Sound Tube product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sound Tube. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sound Tube they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / Ace@Midwich.com who will be happy to assist.
TADL ASSIST LTD
EXTENDED WARRANTIES
Terms First Contact Phone Email Website Fax
DOA Info   TADL Assist  0845 370 8668  info@tadlassist.com    020 8393 1172 
Warranty Info SEE WARRANTY NOTES TADL Assist 0845 370 8668 info@tadlassist.com   020 8393 1172
DOA Notes Please call TADL Assist who will be happy to assist you.
Warranty Notes Please call TADL Assist who will be happy to assist you.
TDK
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info N/A           
Warranty Info SEE WARRANTY NOTES Midwich Ltd 01379 649 333 customer.services@midwich.com  
DOA Notes See Warranty
Warranty Notes Online Return Application Available.
See Warranty
TDSI
ALL PRODUCTS