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Warranty Information

Nordic ID All exc. Accessories

Dead on Arrival
Manufacturer's DOA period: 5 Days From End User
Contact: Midwich Customer Services
Tel. No.: 01379 649 333
Fax No.: 01379 652 440
Email:
Comments: Please contact Customer Services who will be happy to help you.

In Warranty Support
Warranty Period 24 Months
Contact: Nordic ID
Tel. No.
Fax No.
Email
Manufacturers Website
Comments Please contact Nordic ID who will be happy to assist you.

They will need to know: The serial number of the unit that you are returning and the fault with each unit

Once this information has been received from you, they will then provide you with an RMA for each item that you may need to return. You will then need to label the equipment with the RMA label as per the RMA template (should be attached as a separate document with your email – if not, please contact Nordic ID for this) before returning it to the address on the label.

Once the unit has been received in the repair centre, a technician will diagnose the fault with the unit, and for non-warranty units a quotation will be issued for the repair via email.