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Warranty Information

Genie CCTV All Products

Dead on Arrival
Manufacturer's DOA period: N/A
Contact: Midwich Ltd
Tel. No.: 01379 649333
Fax No.:
Email:
Comments: We are sorry you are having issues with your Genie product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.

Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Genie

Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number

Once our AfterCare Team (ACE) have contacted Genie they will be in touch with a resolution to your enquiry.

Warranty for the products is between 1 – 5 years. For further information on this please contact the ACE (After Care Excellence) team.

Data stored on Hard Disk Drives and non volatile memory cards is not covered under the Genie Warranty and they bear no liability should the data be lost during inspection.

If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you.
In Warranty Support
Warranty Period SEE WARRANTY NOTES
Contact: Midwich Ltd
Tel. No. 01379 649231
Fax No.
Email
Manufacturers Website
Comments We are sorry you are having issues with your Genie product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.

Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Genie

Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number

Once our AfterCare Team (ACE) have contacted Genie they will be in touch with a resolution to your enquiry.

Warranty for the products is between 1 – 5 years. For further information on this please contact the ACE (After Care Excellence) team.

Data stored on Hard Disk Drives and non volatile memory cards is not covered under the Genie Warranty and they bear no liability should the data be lost during inspection.

If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you.