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Warranty Information

Cello All Products

Dead on Arrival
Manufacturer's DOA period: 28 days from receipt by end user
Contact: Midwich Ltd
Tel. No.: 01379 649333
Fax No.:
Email:
Comments: We are sorry you are having issues with your Cello product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.

Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Cello.

Could you please have the following information to hand to supply to the AfterCare Team (ACE)
* Product Model Number
* Serial Number
* Fault Details
* Order Number

Once our AfterCare Team (ACE) have contacted Cello they will be in touch with a resolution to your enquiry.

All screens must be returned securely in original packaging with all standard accessories otherwise the return may be rejected.

Please be aware that Cello products are only for use in a consumer environment. They are not to be used commercially and no support will be offered for units used commercially.

If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you.
In Warranty Support
Warranty Period 12 Months
Contact: Cello Service
Tel. No. 0845 5192367
Fax No.
Email
Manufacturers Website http://www.celloelectronics.com
Comments We are sorry you are having issues with your Cello product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.

Cello deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.

Please contact them direct on (UK - 0845 5192367) or (Ireland - 0818 333833). You will need the following information to hand

* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault

If Cello advise they are unable to fix the fault they will issue a returns authorisation number and will deal with your return directly.

Serial number(s) and Proof of Purchase will be required. Cello offer a 12 month Return to Base (RTB) Warranty.

Please be aware that Midwich cannot deal with warranty issues.

If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you.