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Warranty Information

3D Systems All Products

Dead on Arrival
Manufacturer's DOA period: 30 Days
Contact: 3D Systems
Tel. No.: +49-6151-357303
Fax No.:
Email:
Comments: We are sorry you are having issues with your 3D Systems product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.

3D Systems deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.

Please contact them direct on +49 6151 357 303 or complete the contact us form on the website on http://cubify.com/support. You will need the following information to hand

* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault

If 3D Systems advise they are unable to fix the fault they will issue a returns authorisation number which looks like 00066632001E-RMA. The goods will be subject to repair or replacement service. Further information regarding the warranty is available in the click-through licence contained in the software.

Consumables
In the event you have a consumable item that is faulty you will need to liaise directly with 3D Systems to arrange for a sample of the goods to be returned to them for inspection. They will inspect the goods within 5 business days to complete testing. If the goods do not meet the specification you shall be credited or receive a replacement.

If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you.
In Warranty Support
Warranty Period 12 Months
Contact: 3D Systems
Tel. No. +49-6151-357303
Fax No.
Email
Manufacturers Website http://cubify.com/legacy/index.aspx
Comments We are sorry you are having issues with your 3D Systems product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience.

3D Systems deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice.

Please contact them direct on +49 6151 357 303 or complete the contact us form on the website on http://cubify.com/support. You will need the following information to hand

* Customer Name
* Email Address
* Product Model Number
* Serial Number
* Details of the fault

If 3D Systems advise they are unable to fix the fault they will issue a returns authorisation number which looks like 00066632001E-RMA. The goods will be subject to repair or replacement service. Further information regarding the warranty is available in the click-through licence contained in the software.

Consumables
In the event you have a consumable item that is faulty you will need to liaise directly with 3D Systems to arrange for a sample of the goods to be returned to them for inspection. They will inspect the goods within 5 business days to complete testing. If the goods do not meet the specification you shall be credited or receive a replacement.

If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist you.