Categories

Clearance

FAQ'S

Customer Service

  • Answer:

    You can obtain a consignment reference from Customer Services by calling 01379 649333 or email customer.services@midwich.com

    • For DPD deliveries go to www.dpd.co.uk

    • For Fortec deliveries please contact Customer Service on 01379 649333

  • Answer:

    Our Customer Services team will be able to deal with your issue, so please call 01379 649333 or email customer.services@midwich.com for a speedy solution.

  • Answer:

    This will depend on the service you have requested at the point of order:

    Next day service - up to 18:00pm           Pre 10:30 - up to 10:30           AM Service - Up to 12:00
  • Answer:

    You can collect after three previous transactions if paying by credit or debit card. Please call our Customer Services team on 01379 649333 to make arrangements to have your goods ready when you arrive.

    Midwich Ltd
    c/o Kuehne+Nagel Ltd
    DC3 Prologis Park
    Midpoint Way
    Minworth
    Sutton Coldfield
    Birmingham
    B76 9BL
     
  • Answer:

    Refuse the delivery and call contact our Customer Services department by telephone on 01379 649397 or by emailing customer.service@midwich.com

    If you accept delivery you must ensure you sign the Proof of Delivery (POD) as 'DAMAGED' . Please do not sign as 'unchecked' or any other such variation.

  • Answer:

    This will depend on the service you have requested at the point of order:

    Next day service - up to 18:00pm           Pre 10:30 - up to 10:30           AM Service - Up to 12:00
  • Answer:

    Yes, after 3 previous transactions if paying by credit or debit card.

    Alternatively if paying by bank transfer and subject to clearance of funds, we can ship direct to your customer.

  • Answer:

    You can obtain a consignment reference from Customer Services by calling 01379 649333 or email customer.services@midwich.com

    • For DPD deliveries go to www.dpd.co.uk

    • For Fortec deliveries please contact Customer Service on 01379 649333

  • Answer:

    Our Customer Services team will be able to deal with your issue, so please call 01379 649333 or email customer.services@midwich.com for a speedy solution.

Returns

Policies

  • Answer:

    Midwich Ltd are proud to advise that we have held ISO9001:2008 certification since August 2005. Certified by WCS. Certificate number 4925

  • Answer:

    It is the policy of Midwich Ltd to comply with the terms of the Health & Safety at Work etc. Act 1974 and subsequent legislation and to provide and maintain a healthy and safe working environment.

Open Online

  • Answer:

    Unless you have registered to use your credit facility online, all orders will need to be placed via your Account Manager. If you would like to order online using your credit facility, you will need to complete an Open Online form. Please click here to apply

Website Use

  • Answer:

    We have a dedicated web team at Midwich that maintains all of the content and products on the Midwich website. For all website support you can reach the team on 01379 647596 or email webadmin@midwich.com

  • Answer:

    Midwich can offer a host of services and support mechanisms to help develop your business further and provide comprehensive business solutions. From tracking your order, dealing with returns, marketing support, credit information and sale support, Midwich has a trained staff ready to help. To discover the full list of services we offer please visit the Services and Support tab at the top of the website.

    In addition to the online marketing support, we can also deliver additional support using our Marketing Inspire service. This service offers rebranded printed or digital guides for your business to use with customers. For more information click here.

  • Answer:

    A: If you want to register for midwich.com you will need to follow these simple steps...

    1. Click here to take you to the registration page.
    2. You will next need to read through and accept the Terms and Conditions
    3. You will then be asked if your company has an account with midwich, if yes input your account number into the provided space.
    4. Next you will need to fill in the application, these vary slightly depending if you have an account with us or not.
    5. After you have completed the applicaiton click submit. A member of our web team will then check all of your details are correct and activate your registration; this process can take up to 48hrs.
    6. Once you have been activated by our web team you will receive an email confirming this within minutes. You are then ready to log in and check trade prices, stock levels, order goods and many other benefits!
  • Answer:

    If you can not remember your password to the midwich website you will need to go to here. On this page you will be asked for your username and account number, fill these in and click submit. You will then be sent a link to reset your password.

    If you can not remember your username and account number along with your password you will need to call Samuel Glister in our web department on 01379 647596 who will be able to assist you.

  • Answer:

    Midwich can offer a range of services to assist you in adding product information and images to your company website. As part of our Electronic Integration Service we can offer a data feed to your website, allowing your website to replicate the images and products available from Midwich to your customers, all hosted via your website.

    Implementing a data feed, EDI trading and setting up a website is not simple and you may need to obtain skilled assistance from your web developer.

    We do have a lot of free code to integrate data, images and manage your orders, along with documentation to help you find out about our services and how they can be used.

  • Answer:

    A data feed is a service that we offer to our customers. The service provides you with product, price and stock information With this information you could populate your webstite, use as a price sheet and integrate with your ERP solution. You can also set up the data feed to see our obsolete parts and see our Accessories and Consumables.

    You choose how often you receive updates for your feed and can choose which manufacturers, technologies and pieces of information you would like to receive from us including RRP, Free stock and much more.

    To apply for a data feed please click here to take you through to the application.

  • Answer:

    You can build a quote by adding items to your basket in the usual way. When all you items are in the basket, you can click on the 'Save as quote' button.

    When the quote is saved you can then email it to your customer or convert the quote back to your basket so that you can buy it.