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To obtain a proof of delivery, please call either our AfterCare Excellence (ACE) team on 01379 64933 / email ace@midwich.com or our Logistics team on 01379 647580 / email logistics@midwich.com
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Our AfterCare Excellence (ACE) team will be happy to help, so please call 01379 649333 or email ace@midwich.com for a speedy solution.
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The arrival of your order will be dependent on the service you have requested at the point of order. Please see below options:
Next day service - up to 18:00pm | Pre 10:30 - up to 10:30 | AM Service - Up to 12:00 |
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Collection from our warehouse is available subject to conditions. Please call your Midwich sales contact on 01379 649200 for further information.
Our warehouse address is: Midwich Ltd |
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Subject to conditions, this may be possible. All agreed returns for this reason are subject to 15% restocking fee.
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Please contact your usual sales contact on 01379 649200 or our Logistics team on 01379 647580 who will be happy to advise you.
Deliveries may be made up to 6pm so we regret we are unable to provide ETAs until after 2pm on the
day of delivery.
Hard copy proof of delivery is available two days after the expected delivery
date.
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A credit note would
normally be generated within 2 days, of receipt of the returned goods, subject
to conditions.
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The returns policies vary dependent on manufacturer, please refer to our manufacturers guide in the first instance for guidance. Alternatively please contact our AfterCare Excellence (ACE) team who will be happy to help on 01379 649333 or email ace@midwich.com quoting your invoice number and the serial number of the defective device.
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Your goods will be dispatched at the earliest opportunity subject to stock availability and payment status. In the majority of cases, orders are dispatched on the day that you place your order unless you specify otherwise.
If you have a specific requirement, please talk to your Midwich sales contact who will be able to advise you.
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Yes, credit facilities are available, subject to status.
Please click here to download an application form. Once completed, please send the signed form to accounts@midwich.com
Alternatively please call the Risk Team on 01379 649347 and select Option 2 to request an application
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Our Risk Team are always happy to work with you to provide an appropriate facility to support orders and the growth of your business. Please dial 01379 649347 and select option 2
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Please contact a member of the Risk Team on 01379 649347 and select option 2. Please have your account details to hand and all relevant information.
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Once your trade account has been activated, orders can be placed and paid for via credit or debit card.
If you have a credit facility, an Open Online form needs to be completed. Please click here.
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Unless you have registered to use your credit facility online, all orders will need to be placed via your Account Manager. If you would like to order online using your credit facility, you will need to complete an Open Online form. Please click here
If you are still having difficulty please call the Risk team on 01379 649347, selecting option 2.
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Yes, we do offer a variety of services. Our credit team aims to facilitate trade - from us through you and on to your end-user.
For any of these services, please call 01379 649347.
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This could be for a number of reasons but normally this happens when the sum of your outstanding orders exceeds the current credit facility in place.
Please contact your Credit Liaison Executive on their direct line or by calling 01379 649347.
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Statements are sent out once a month on the 1st working day of each month either by email or via the post. If you would like an additional copy or would like an up to date statement, anyone in the Credit Team will be happy to send you a copy. Please call the Credit Team on 01379 649347
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Not to worry, anyone within the Credit Team will be pleased to send you a copy either by post, fax or email. Please call the Credit Team on 01379 649347.
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Your dedicated Credit Liaison Executive will be pleased to assist with any invoice or account query. You can reach your contact on 01379 649347.
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We understand that occasionally cash flow challenges arise for a number of reasons and we are empathetic to these situations. Please contact Anita Bishop on 01379 649298 who will talk through your situation bringing about mutually acceptable arrangement.
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We recommend payment via electronic transfer into our HSBC account. Please call 01379 649347 to ask for our bank details. The bank account details will depend on the invoicing currency.
Payment can also be made over the phone by debit or credit card. A 1.5% plus VAT surcharge is applied to all credit card payments. Please dial 01379 649347 and select option 1 with your order number to hand. Please note that we don't accept American Express or Diners Cards.
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We recommend payment via electronic transfer into our HSBC account. Please call 01379 649347 to ask for our bank details. The bank account details will depend on the invoicing currency.
You are welcome to send a cheque to Vinces Road, Diss, Norfolk, IP22 4YT made payable to Midwich Ltd, however please be aware that postal delays could mean that your payment reaches us later than you would expect.
We offer payments by Direct Debit reducing your administration and ensuring your account runs smoothly. Please contact the credit team on 01379 649347 who will be pleased to talk through the payment cycles we offer.
Payment can also be made over the phone by debit or credit card. A 1.5% plus VAT surcharge is applied to all credit card payments. Please dial 01379 649347 and select option 1 with your order number to hand.
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This is not a method of payment we recommend due to the Money Laundering Regulations 2007. If you choose this method of payment please ensure you don't make a single cash payment of more than the equivalent of 15,000 Euros or make several cash payments totaling 15,000 Euros or more over a period of 90 days.
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Stock levels are refreshed every seven minutes
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Please speak to your Account Manager who will be happy to advise you.
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The Midwich Group only sells to Resellers or Distributors of our products.
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Yes.
Our warehouse is located in Dudley in the West Midlands and provides a collection service from 10am.
Please call our Customer Services team on (01379) 649333 for a location map and to make arrangements to have your goods ready when you arrive.
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Yes. In fact a high percentage of our deliveries go direct to our customers' clients.
Normally delivery will be made on the next working day following your order, but time permitting we can arrange same day, timed and Saturday deliveries.
Please ask you sales contact to quote you for specific delivery methods.
If you wish, delivery paperwork can be printed without mention of Midwich. If you are interested in this service then just ask your sales contact when you are ordering.
We can also personalise our delivery notes with your company logo so only your branding is seen by your customers. We need a copy of your logo in a suitable format to provide this service, and a little time to draft and agree the styling with you, so please allow for this. Once again ask your sales contact about this feature of our service.
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You can order online using credit/debit cards or a credit account if you have one, and have registered for online ordering.
You can pay off your credit account using cheque, debit or credit card, BACS or cash paid into Barclays bank.
Cheques paid in to Barclays bank or posted to Midwich take 7 days to clear. With special clearance a cheque paid in to Barclays bank should clear after 2 days.
Some methods may be subject to a charge.
For full details please call our credit team on 01379 649347.
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You can either use our online credit application form or call our sales team on 01379 649200 and request a credit application form.
Subject to status we can often provide up to £5000 credit the same day.
For full details please call our credit team on 01379 649347
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Our sales and credit teams are manned until 6pm, Monday to Friday.
We are able (subject to stock availability and credit status) to despatch the orders that you place with us up until this time for delivery on the next working day.
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You can contact us on 01379 649200 or email sales@midwich.com between the hours of 8.45am till 6pm.
You can check stock availablility and pricing via our website whenever you like once you have registered with us.
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You can collect after three previous transactions if paying by credit or debit card. Please call our Customer Services team on 01379 649333 to make arrangements to have your goods ready when you arrive.
Midwich Ltd c/o Kuehne+Nagel Ltd DC3 Prologis Park Midpoint Way Minworth Sutton Coldfield Birmingham B76 9BL |
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Refuse the delivery and contact our Logistics team on 01379 647580 or by email logistics@midwich.com.
If you accept delivery you must ensure you sign the Proof of Delivery (POD) as 'DAMAGED' . Please do not sign as 'unchecked' or any other such variation.
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This will depend on the service you have requested at the point of order:
Next day service - up to 18:00pm | Pre 10:30 - up to 10:30 | AM Service - Up to 12:00 |
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Yes, this is a service we offer, however, is subject to conditions. Please call your Midwich sales contact for further information on 01379 649200.
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To obtain a proof of delivery, please call either our AfterCare Excellence (ACE) team on 01379 64933 / email ace@midwich.com or our Logistics team on 01379 647580 / email logistics@midwich.com
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Our AfterCare Excellence (ACE) team will be happy to help, so please call 01379 649333 or email ace@midwich.com for a speedy solution.
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A credit note is generally generated within 2 days, of reciept of the returned goods.
*Subject to conditions being met
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Midwich Ltd are proud to advise that we have held ISO9001:2008 certification since August 2005. Certified by WCS. Certificate number 4925
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It is the policy of Midwich Ltd to comply with the terms of the Health & Safety at Work etc. Act 1974 and subsequent legislation and to provide and maintain a healthy and safe working environment.
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Unless you have registered to use your credit facility online, all orders will need to be placed via your Account Manager. If you would like to order online using your credit facility, you will need to complete an Open Online form. Please click here to apply
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Our WEEE registration number is WEE/GK0248QZ.
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We have a dedicated web team at Midwich that maintains all of the content and products on the Midwich website. For all website support you can reach the team on 01379 647596 or email webadmin@midwich.com
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Midwich can offer a host of services and support mechanisms to help develop your business further and provide comprehensive business solutions. From tracking your order, dealing with returns, marketing support, credit information and sale support, Midwich has a trained staff ready to help. To discover the full list of services we offer please visit the Services and Support tab at the top of the website.
In addition to the online marketing support, we can also deliver additional support using our Marketing Inspire service. This service offers rebranded printed or digital guides for your business to use with customers. For more information click here.
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A: If you want to register for midwich.com you will need to follow these simple steps...
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If you can not remember your password to the Midwich website you will need to go to here. On this page you will be asked for your username and account number, fill these in and click submit. You will then be sent a link to reset your password.
If you can not remember your username and account number along with your password you will need to call our web department on 01379 649250 who will be able to assist you.
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Midwich can offer a range of services to assist you in adding product information and images to your company website. As part of our Electronic Integration Service we can offer a data feed to your website, allowing your website to replicate the images and products available from Midwich to your customers, all hosted via your website.
Implementing a data feed, EDI trading and setting up a website is not simple and you may need to obtain skilled assistance from your web developer.
We do have a lot of free code to integrate data, images and manage your orders, along with documentation to help you find out about our services and how they can be used.
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A data feed is a service that we offer to our customers. The service provides you with product, price and stock information With this information you could populate your webstite, use as a price sheet and integrate with your ERP solution. You can also set up the data feed to see our obsolete parts and see our Accessories and Consumables.
You choose how often you receive updates for your feed and can choose which manufacturers, technologies and pieces of information you would like to receive from us including RRP, Free stock and much more.
To apply for a data feed please click here to take you through to the application.
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You can build a quote by adding items to your basket in the usual way. When all you items are in the basket, you can click on the 'Save as quote' button.
When the quote is saved you can then email it to your customer or convert the quote back to your basket so that you can buy it.